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January 2024 by darlene smith
Our salesman (Hollywood) was awesome. He made the whole buying process easy. He was extremely knowledgeable and helpful. The next time I’m looking for a vehicle I will definitely ask for Hollywood!!!
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January 2024 by Ava Ivey
Rick and Michelle in the service department have been a big help to me. I live out of town but work in Dalton and ended up having some car trouble which led me to this dealership. Rick made sure I was taken care of and I’ll be forever grateful. Car trouble can be very stressful and they both helped in lessening the burden.
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November 2023 by Eric Mitchell
I have been purchasing my vehicles from this dealership since the early 80s. The salesman that helped me purchase my 2017 impala in 2019, is also the young man that helped me purchase my 2024 silverado. 4 years is a long time for a young man like him. I think you should find him and groom him for long-term employment at this dealer ship. I was surprised to see that he still worked there, I'm proud of this young man, He made my purchasing a new car pleasurable. I feel comfortable, if I have to go back down there for help or questions. I am happy with my purchase, Salesman, And dealership. They help support the community as sponsors at local events And I like supporting them and GM. Who ever reads this, I hope you have a good day, stay positive and in a good mood. God bless!!
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November 2023 by Samantha Sistrunk
I purchased my car in June of 2023 and had a great experience. Erika was amazing, she even brought my car to my job and worked hard to get me into a good car. Thanks guys
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October 2023 by Anthony Hulsey
I have bought about 9 vehicles from adventure since 2008 I believe. I have always had good good experience Steve Cochburn( the other sales people I have dealt with have left). Brian in finance has always done his best to get me low interest financing with the banks. I have always had my service work done at the dealership and the service department has always treated me right. Rick and Caleb are great to work with and they have even worked to get me in for service when I needed it before a long trip and I was overdue for service. I also understand that everyone is short handed and you may have to wait a little longer than you would like but it is what it is, you can only do so much at a time with the help you have. I also can’t complain about waiting if they are able to work me in on a busy schedule. Thanks again for all you have done for me over the years. All and all I would recommend this place to folks.
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October 2023 by Averie Weller
Enrique did a phenomenal job helping us with our new c8 3lt corvette, Edd Kirby’s had the best price on this car anywhere near Chattanooga hands down, highly recommend.
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October 2023 by Leslie Fuentes
Absolute worst customer service experience with the service department. I dropped my car off for diagnostics and paid $170 only to receive my car in dramatically worse condition with additional lights and a giant scrape on my steering wheel. When i came back for a refund the manager was trying to claim everything was as it was previously which was NOT the case. I got my refund and was told to not come back. Do not recommend!Edit: it has come to my attention that me as a 95lb girl could pose such a threat as to need police intervention. And customers that were not present at the time of me being there, had a problem with my behavior. Let me add some more detail to clear things up. I told the manager i wanted a refund due to the state of the car. The manager said they dont offer refunds for diagnostics, he said they take pictures of everything for this exact reason. I explained my side of things and told him that i at least expect my car to be returned to me in the condition that i brought it in. The manager said that with the issues my car had it was going to continue to decline. So then i asked about the steering wheel and how that happened and to see the photos. That got HIM upset (im assuming because he didnt take pictures of my steering wheel before they messed it up). At which point he cut us off me and my friend that was there, telling us he’ll give us a refund this time and to not come back. I wasnt irate or dramatic. Your management in the service department is simply an awful person with no sense of customer service or customer satisfaction. I was standing with kim while there and she can attest to my behavior. She was wonderful with us. I will not be called a liar, nor will i ever return.
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October 2023 by Christopher Bates
Bought my very first vehicle here almost 10 years ago , and had the pleasure of buying my first truck last week. Had a very fast , easy and enjoyable time. Got the vehicle I wanted and couldn't be more pleased with my experiences here. Will continue going here for all my vehicle needs in the future. Thanks for being great.
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October 2023 by Austin R.
Had issues with a car and left a one star review. They acted apologetic when first contacting me so against my better judgement I went in and tried to work things out but long story short got a newer car with a better rate but didn't come without issue from Enrique and DJ Smith countless arguments and both of them telling me them the only reason they're helping me out is for me to change my review the manager DJ smith called me a liar and got aggressive with me telling me the car has no check engine light I informed him the other dealership has replaced many parts and said someone before I got it had put a cheap aftermarket axle in it resulting in interment ABS issues and Enrique said I had to follow his terms and I'm not getting the price on the website because they're not losing money on the bad deal they made to me and also said my price is a market adjustment I wouldn't recommend going here because they'll run your credit through every finance company making where you have to buy there only
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October 2023 by Jessica T.
Literally go anywhere but here. They damaged my drain plug for oil pan. They are extremely rude and pushy when it comes to female clients.
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September 2023 by Melissa McKalvia
We had been looking for months for two vehicles and stopped into the dealership just to look and Erika came out and showed us every single vehicle we were interested in. She knew we were not buying that day but she was just as interested in what we were looking at as if we were. So on May 5TH we spotted something online and went over to look at it and we specifically asked for Erika and she walked us threw everything with the car and we purchased that day! Our former experience at dealerships was that this was going to take hours to complete but in less than two hours we had financial done and out the door. They didn’t pressure us to buy a bunch of extra things like you get at some places. They yell you what’s available and if you decline they politely move on! We will be purchasing a new vehicle next and will definitely be working with Erika and this dealership for that purchase.
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August 2023 by Kaila Styles
BUYER BEWARE! I’m extremely disappointed in this dealership. I got a great deal on my car being told everything was in working condition and that my removable roof was zip tied to as a precaution while it was at the dealership and that I could cut them off after I buy with no problem. My roof fell off the next day into oncoming traffic and almost hit a vehicle (the panel was not small it absolutely would have killed them if it hit their windshield), brought it in to get it fixed and complain and some old man starts yelling at me “So what did you do to it because that car was in perfect condition when it was brought in. I would know I inspected it” I had the car less than 12 hours and only drove it twice, only thing I had done was cut the zip ties I was told I was allowed to cut off. The mechanic who helped fix the problem was great and super friendly but they never fixed the motor that moves the panels into a sunroof because management never approved. Super disappointing since that was one of my main buying points for that vehicle and they only replaced part of the problem and it would cost me over $1500 to get the rest fixed somewhere else. Flash forward about 2 1/2 years later my vehicle is shaking and when I bring it in to a different mechanic they tell me my breaks where never installed properly and my rotors were messed up because of that and I had messed up ball joints, tie rods, and sway bars that may also be linked to that problem (all with photos). I’ve never had my breaks changed (I was planning on getting them done soon) meaning the dealership must’ve either did them wrong themselves or didn’t properly inspect the car before selling it. I have a recall they are fixing soon and I plan on getting it inspected by a different mechanic afterwards because I can’t feel but to distrust this dealership. You have absolutely screwed me over in my first car buying experience on my own. I’ve never had as many issues with any other vehicle I’ve had as I do with the one I got from adventure cars :(
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August 2023 by M boyle
Went to a Chevy dealer near me and being out of state they wouldn’t even talk about helping me fix my car. Hot something, damaged rim and tire. Went to adventure met with Caleb after a short conversation on what happened. He made a call, got me a rim and tire and back on the road in a couple days. Best Chevy dealer service I have worked with ever
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August 2023 by Chris Mason
Just got ripped off from their service department. We were specifically told when we bought our new Jeep Cherokee that it comes with 3 free oil changes and tire rotations. Get up to the counter today for the 3rd of each and all of a sudden only get 2 free oil changes and 3 free tire rotations. I just learned never to do business with this dealership again. I’m fine paying when it’s time to pay. However, don’t just flat lie to me when you’re going to change the rules later on.
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July 2023 by Rhonda Peterson
My son made his first vehicle purchase with Jeremy at Edd Kirby Adventure and it was a great experience! Jeremy was very helpful with the purchasing process. Stephan was great with explaining all the paperwork as well! Our son absolutely loves his 2023 Dodge Challenger and we all will gladly refer our friends to Edd Kirby Adventure, Dalton, GA! Thank you for making this the wonderful experience it was!
