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September 2023 by Heather Russell
Been with them for years. This bank is cutting costs every way they can think of. But closing down the bank drive through tellers and only having ATM's. You're a Bank branch that's what you're there for, to have tellers! If I just wanted online banking, I could bank with anyone.PS.... I had to get out during a bad rain storm and dripped all over your floors when you have a bank teller that could have just turned around and used the drive through windows like a normal bank does. I'm thinking TN Valley Credit Union they have several bank tellers, and drive through bank tellers, like real banks have... Wow
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September 2023 by Creep James
I get tired of this atm machine not working I walked a hour to get my money
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August 2023 by Holly Stephens
I would love to give this bank 5 stars but I can’t. I bank currently at two banks, I was in the process of switching everything to gucu and stopped once I found this out.It is such an inconvenience for the drive thru to be totally atm’s.Please put at least one person at the drive thru for convenience to families (unloading kids to have to come Inside ) and other people dropping off other people’s deposits.
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July 2023 by Margaret Howard
This bank never seems to help when I have a problem...I even got hung up on when I told the girl .They never help.
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May 2023 by Stella Marie
I love this bank. I have never had a problem with it and have been coming here for 4 years. They’ve always been able solve any of my problems relating to my account. I came today and saw Beth because I had a fraud block on my debit card. She was so sweet and positive !! She was the absolute best !!
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January 2023 by Luna Fable
To be fair I had no problems with GUCU to begin with,I liked the account I had for around a year,better than BB&T with their excessive fees.Until the second branch was about to close.I started to not be able to make a deposit due to the ATM.I started going to the remaining branch and continued to have the same problem with the ATM.I tried mentioning the issue multiple times before closing my account & switching to another bank.Two days later I received the standard survey email from them that you get when you call customer service,saying I called two days before, when I had not done so.I haven't received my remaining balance via check as I requested yet,but it could still be on the way in the mail.*Edit to note: I have since received my remaining balance.
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January 2023 by Heather Reed
They’ve gone downhill. Closed their smaller branch and cashed out on the real estate. Customer’s are not priority anymore.
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December 2022 by MANDY MCCLAIN
if you need to speak to someone over the phone, i wouldnt call this location. i sat on hold for 30min before someone came on, and was still on the phone another 10 min to get my account straightened out and then the lady i spoke with kept cutting me off as i was trying to talk. would not recommend this location
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December 2022 by ALFREDO
This bank is excellent, the only thing that they lack in is answering the phone. You better hope you do not need to speak to a human because you will be on hold for hours.
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May 2022 by Lament Lore
To be fair I had no problems with GUCU to begin with,I liked the account I had for around a year,better than BB&T with their excessive fees.Until the second branch was about to close.I started to not be able to make a deposit due to the ATM.I started going to the remaining branch and continued to have the same problem with the ATM.I tried mentioning the issue multiple times before closing my account & switching to another bank.Two days later I received the standard survey email from them that you get when you call customer service,saying I called two days before, when I had not done so.I haven't received my remaining balance via check as I requested yet,but it could still be on the way in the mail.*Edit to note: I have since received my remaining balance.
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March 2022 by Shaunta Silvers
Terrible customer service. When I call to ask a question about my account they aren’t the nicest, and they don’t give a clear answer. I have called 3 times. Make sure you know their rules before opening a bank account. I am switching and closing my account with them.
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January 2022 by Billy Cantrell
POOR SERVICE!!!!! Set in drive through for 30 minutes. Only had one person working the window with two lanes open and traffic backed out 6 plus cars per lane. Geesh Louise what happen to at least two people working the window. Terrible service.
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October 2021 by Jerry Castro
I’ve heard good things about This credit union that I’ve even though about banking with them myself and refinancing my 3 cars with them. After I gave them a call and was holding on the phone for 30 minutes I decided I’ll rather take my business else where. I would love to bank with you guys but it’s extremely inefficient trying to get someone on the phone when other banks it’s quick and easy. I’m assuming because it’s a smaller bank.
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June 2021 by Phyllis Whitaker
It's the bank my husband and myself uses but I have to say you get about 50/50 out of them. 50% good 50% bad. Even though they have helped us out a lot they have also caused us a lot of trouble. They lost my first Stimulus check the one everybody got a year ago also my other Stimulus check went to them but they claim they cant find them. Took me forever to get the 1st one straightened out. I am hopefully going to get it in about 90 more days. Smh! I don't know if I will ever see my other ones. I know ALL THE CHECKS went to them because the IRS told me the name of my bank and told me that is where my checks is before I even told them the name of the bank.
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April 2021 by Eric Stinnett
This is a really great place they really help my get a car. I wanted to build my credit so my wife and I could by a house ?, we bought our second vehicle, plus they help my children get a car also. Thanks to Kayla Disney. ???
