Rack Room Shoes is a well-organized and clean store that offers great deals on a variety of shoes. Customers appreciate the BOGO 50% off promotions and rewards programs, such as $15 off for members and special birthday coupons. The store has a good selection of brands like Adidas and Puma, making it a popular choice for active kids. However, some customers feel that the women's shoe selection is too large and suggest adding more options for children. While the store provides casual footwear, it may lack in formal dress shoe options. Customer service is generally friendly, though some shoppers noted that more personalized attention would enhance their experience. Overall, Rack Room Shoes is a reliable destination for affordable footwear, especially for families looking to buy shoes for their kids.