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January 2024 by Paul Smith
This trip was a quick in and out without any lines and employees seemed nice.Thanks!
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November 2023 by Justin E.
The best Home Depot around. The staff is extremely helpful and I try to use the Dawsonville Home Depot whenever possible.
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July 2023 by Jim S.
I purchased $5000 for a bathroom remodel in January 2023. on the first delivery of three the driver who was a contractor from J B Hunt ignored my instructions as to where he should turn around and tri to turn around i my front yard causing damage to the yard. it was reported to the store the next day. Home Depot turned the claim over to a third party to handle it but here it is July and nothing has been taken care of. now none of them including Home Depot are responding to me! Absolutely horrible customer service.
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March 2023 by Linda D.
Rented a truck, poor lady behind the counter was by herself and so very busy, but took good care of us. The $19.00 truck rental feels like a come on because you only have it for 75 minutes at that price then you get charge for another hour. Truck was in good shape, did not have to buy gas but only like 18 miles round trip. Just watch the clock
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March 2023 by Barbara Davis
We arrived at 7p. Hours say 6a-10pParked by wheat straw big rig truck that it’s stored in to be close to the entrance/exit to the Garden Center. The entrance/exit is closed up. Had to walk to front main entrance. Walked to Garden Center after someone said there was someone back there to help us. NO HELP just a guy sweeping said we needed to go up front. So back we go up front we go. Paid for the wheat straw and was told someone would meet us out by the wheat straw…. Crickets, and a homeless cat and a bird cawing…. It took 15 minutes to get someone out to the rig to get it loaded!Do not understand why the Garden Center was closed up, it was not 10pm????????
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November 2021 by Elizabeth A.
I love this Home Depot and the employees are always so sweet here. We specifically use the tool rental department and the paint department the most, and these employees in these departments are outstandingly kind and even will put in the effort to remember you. A female (I think her name is Erica) in the paint department has graciously and patiently helped us a BILLION times; and the brothers in the tool rental department are very friendly and helpful. We will never stop appreciating this Home Depot!!!
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September 2021 by Bob B.
500 employees standing around but but none willing to help you. Go to checkout and there's one register open with a line and 4 self-checkout lanes that only accept cards. Once again, a boat load of employees standing around but apparently can't open another register. The employees here, and the management, are just terrible. Open up more lanes and make the self-checkout lanes accept cash.
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March 2021 by K P.
I ordered materials for a job that were supposed to arrive on Friday March 12th. I had men starting on a job at 7 am Saturday. The stated delivery time for materials was from 6 am - 8 pm Friday..., as of 8 pm the materials were still not delivered. I called the online customer service where I ordered and they tried to help for over an hour. The Dawsonville store continuously hung up on both of us. Customer service finally told me I'd have to call back at 6 am to the store bc they had to deliver. I did. Then I was told the materials could not be delivered until 10 am bc no one was there... but I had men already on the way, on the clock at 7 am I would have to pay. I asked if they planned to cover their wages for being late and they said "no ma'am". Finally after telling them I was coming up to the store they agreed to deliver but wouldn't unload items. Another small female employee and myself (also a small female) and one guy on the job had to unload several 80 lb bags of sakrete and 4x4x8 posts. It was too much for me & I hurt the next day from it, but I had no choice unless I wanted to pay the crew additional money for lost time and unloading. After that I was still charged full price even though online agreed a compensation was due. The Dawsonville store was very ugly and said they didn't know how to refund the way I paid so I had the choice of coming to the store to get the delivery fee or I could wait 2-3 weeks. I have honestly never been this upset with a business in years. I will never return to this Home Depot again & I caution any of you that have time dependent jobs when it comes to timely delivery. As of today I still do not have my money returned as promised either.
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March 2021 by Jojo bennett
Always a good experience at this home depot!
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February 2020 by Kim Z.
I bought a brand new Frigidare Dishwasher at Home Depot. I was having cabinets built so it took longer than 48 hours to install the Dishwasher. Came right out of the box and installed by contractor. The dishwasher did not work and kept backing up on to my new floor and under my new cabinets. Home Depot refused to replace it because of the 48 hour rule. Instead after numerous calls to Frigidare they sent a local guy out to fix it. He could not fix it. This is a brand new dishwasher right out of the box!!!!! He had to order the part it has been two weeks and I still have not been able to use the dishwasher as the parts are not in. I would never buy an appliance from them again. It would have been far easier for them to just send me a new dishwasher to replace this one. Do not buy appliances from them! If you bought the same dishwasher on Amazon or Wayfair they would have picked it up and delivered a new one for free immediately. Bad old policies. Still have no working dishwasher in my home.
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November 2019 by Jim M.
These folks need to spend less time on stocking shelves and more time on helping customers I shop this location because it is close to my house. If I can, I try to use other locations.
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November 2019 by Darin W.
I hate that I have to shop here. These monster stores come in and run the little local stores out the we are stuck with no service, no personality and high prices.
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March 2019 by Terry B.
This place needs to get their act together! I asked for a veterans discount showed my drivers license that indicates I'm a veteran and I was told that's not the proper ID. WHAT! The state recognizes it and so does Lowe's!!! Stop there if you don't want the hassle I will be...every time I can!
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February 2019 by mike j.
I've had issues with this store since they opened. It got better around year three, but over time it's gone back. In Dawsonville there isn't a competitor and they have no problem pointing that out. Imagine that, an employee caring so little for its customer base. Everyday I have to work to earn every customers trust so I can work for them. Today was the final straw. I'll never step foot in that store. I'll either go out of my way to Dahlonega ( which is doubtful) or to Cumming where I'll go to Lowes because HD is packed and it takes to long.
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January 2019 by Madelyn A.
WELCOME TO SOUTHERN TENNESSEE! When I visit the stores in Dawsonville, I always feel as if I have entered another state. Those rich southern accents and that southern hospitality just shine. I picked the worst day to visit a Home Depot store, a rainy Saturday morning. The parking lot was full and the store was very busy yet, I had no problem getting assistance in the paint department. I did not have to go searching, it came to me which is always a nice. The employee was very helpful as he was a "seeker" not a "pointer". Pointers like to just point you in the general direction while the seeker will take you to the product and continue to assist you until you have no other questions. It is important to let the employee know the full scope of your project so that he/she can accurately advise and direct you. For example, if you are painting floors and not furniture or walls, that's important to know because you will need a special paint and a special primer. Even the color of the paint is important because if you are using darker paint, you will want to tint that primer gray. Once I described the project to him, he was able to provide helpful tips and assure me that I could get consistent results throughout by having the same color adapted for different areas. I find it easier to use the Sherwin Williams line because I have their color wheel and they have great information available. HD can easily replicate the SW colors you want. Check-out was a breeze because this area was well staffed with employees actually directing customers and moving things along. I really appreciated this and will definitely stop by again when I am in the area. ***Visiting stores outside of your primary area is always nice because you just may locate those hard to find items like super fine 400 grit sandpaper. Yes!!