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November 2023 by Kevin Wells
Went to get an oil change and brake light change a Valvoline. They told me that the brake lights had more of a problem than just out and told me to go to a mechanic. Let it be known that they just looked at it and no further inspection. So I went to Tower to get it check out (for $90) knowing my car has had electrical problems with the power windows and steering wheel buttons, so there could potentially be a problem electrically and not just the brake lights out. After waiting 3 hours, Tower ran diagnostics and said they weren’t getting signals to the brake lights and that a part potentially needed to be replaced that would be $500 but they needed to order it. They couldn’t fully do an analysis because they would have to tear out the stereo so they would wait to do that when I came back. So I left and waited for them to call with when I should come back. Turns out, they didn’t not write my phone number down correctly so a week goes by and I call them and they have me come in. They do a further dive into what the problem could be by and check the device they thought would need to be replaced. So after an additional 2 hours of waiting, it turns out that part was fine and they advised that I needed to go a Kia specialist because they didn’t know what the problem was without having to tear my seats and carpet to check wiring and that they would know better. So I went to a Kia specialist and in 15 mins, they told me that my car just needed new brake lights. Now when I go to a mechanic, I would expect them to know whether or not brake lights would need to be changed by simply changing out the lights and testing. Since I’m not a car person and two places (Valvoline who just eyed it up being one) said that it was more than that, I believed them and spent even more money for a third place to tell me it was the problem I thought it was in the first place. The only reason I gave them a two star is because they were nice and did not charge me an inspection fee the second time I went. But I wouldn’t trust them to tell me what was wrong with my car for anything else if they couldn’t determine that just my brake lights needed to be changed. Thank you for reading my book.
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November 2023 by Jr Struck
Always appreciate the honesty and professionalism from Tower Auto Repair. Quick repair and, as always, a very fair price. I would recommend Tower to everyone who owns a car!Services: General repairs & maintenance
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August 2023 by Web Lodge
I’ve taken my vehicles to Tower for about 5 years. They always do great job.Services: Auto engine diagnostic
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August 2023 by Randal Watts
I was so impressed with how fast they were able to fix my car. I walk in there on a busy Friday afternoon 8/11,23, and within a little over an hour, they fixed my A/C. This is the third time I have brought my car here for repairs, and everything they have fixed the problem within a short time and were very reasonable on what they charged me. They are also very informative of what the problem is and what is needed to fix the problem. They also have a nice waiting room.Service: Air conditioning
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August 2023 by Tammy H.
Husband called for an appointment for a estimate on our ac. We assumed that like every other mechanic it would be a free estimate, and no price was quoted on the phone. Only AFTER they inspected the car did they mention it was an $80 charge! Absolutely ridiculous! Completely misleading and unethical for them to only mention the charge afterwards!
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June 2023 by Mark Bell
Service quick and efficient. There was no upselling at all. Nice to drop off and get things done in 24 hrs. Communication was professional and friendly by text notification, phone and in person.
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June 2023 by Brian Carlson
Got it back when I expected and it was fixed without too much expense. We've used Tower Auto quite a few times and always had a good experience....and continue to have good experiences.Service: Electrical
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May 2023 by Justin Andrews
Wasted my time and money. They said they would work on my truck but when I got it towed there they refused to start the job because they were scared that the truck is a duel fuel system even though the issue was not related to the fuel at all, and instead just tried to sell me a battery. Maybe they do good work but it seems like they just want easy jobs.
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December 2022 by Christopher Beccue
They were fair, honest, and quick. My high mileage truck needed a new engine. Instead of stringing me along for more money, they were upfront in their recommendation to scrap the truck and start looking for a new car. Due to their honesty and timeliness, I was able to find a new car and solve the entire matter in a matter of days. I’d highly recommend them for your auto needs.Services: Auto engine diagnostic
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December 2022 by FRITZ WILSON
First time using Tower Auto Repair but will not be the last time. Not only were they great for my repair, what rwas even more impressive was what they did for another customer who came in while i was there. An gentleman probably in his late 70s came in with what really was something very small and was outside of normal car repair service but he clearly needed help. The Tower Team, stopped and made time to assist him and resolve the issue. It said a lot about their commitment to helping people.Service: Oil change
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December 2022 by Google Account Holder
Tower was fast, extremely friendly, and communicated very well. While rotating my tires, they noticed the rear brakes were worn down to 5%. They called right away then effected the repair in a very timely manner and for a fair price. We were very pleased.Services: Brakes
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December 2022 by Lou Ellen
my car broke down, and I had to have it towed to tower auto. They gave me a quick estimate of the damage and had me back on the road by the very next day. Their cost seemed reasonable and they fixed my car.Service: Electrical repair
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November 2022 by Michael Barnes
Good ? service, fast,friendly, too.Honest and reasonable charge for parts and labor. The good folks here stand by their work. I keep coming back. I trust the people here.Needed head light. Thought I might make an appointment, but instead,they took time to check ? car out ,do a little very quick and good repair. And I am very pleased and thank God for the great service and good people at Tower Auto Repair. God bless them.Services: General repairs & maintenance
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November 2022 by Hannah Daniels
Towers is the BEST. They come in clutch every single time and I’m never disappointed with the price nor service. Adam is the MAN if you have no idea what you are talking about when talking about car maintenance/automotive needs! I’m a college student and very far away from home so it’s nice to know Towers is there when I need them! Thanks again guys!Services: General repairs & maintenance
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October 2022 by Jeff Brown
Well, I guess they have all the customers they need. I filled out the online form for a quote for ball joints and didn't hear back after a day or two. I called in and asked for a quote and was told I would be called back with one; never got a call. Called back the next day again, and had to give all the same information again and was told I would be called back; never got a call.I'm sure they do good work, they have good reviews. The work is only part of a business though. Unfortunately, you have to also have good customer service. Since I got neither the work, nor the service, I can't see how I can give anything but 1 star. Always room for improvement, eh?
