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February 2024 by Louise Suissa
My car was running sluggishly, jerking before accelerating and my engine light was on. I took it to Aamco transmissions where the manager Joe Karam did a diagnostic, because he said that the way the car was running wasn't always a result of a transmission problem. I told him I wanted to know exactly what was wrong with the car before I dumped a bunch of money into it, because although the car only had 100,000 miles on it, it was old, I didn't have a lot of money and I rather buy another car than dump money into a money pit. So, at first they said it was not the transmission and made some repairs. As I was driving home the engine light came back on and I took it back. Then he said he was wrong and it was the transmission, rebuilt the transmission and told me that, that was definately the problem and that my engine light would NOT come back on. As I was driving home my engine light came back on. Then he said it was misfires and changed my points and plugs. As I drove the car home the engine light came back on. I drove the car back to Aamco because Joe told me that it was only the car's computer that needed to be reset, but the engine light came back on again. I told Joe that I had no more money, but he promised that this time he definately found the problem and it would cost about another $600.00 to fix it. I was in so deep that I decided to barrow the money and made the recommended repair. But, as I was driving home my engine light came back on. I was upset and felt like a fool for trusting Joe just because he seemed like a nice boy. I called him back upset and confused. That was when I spoke with the "real" Joe. The same person who seemed so nice and caring became cold and matter of fact. He told me that I needed to leave my car for an unspecified period of time. It could be weeks or even months until they could get a FORD computer in, to do a diagnostic because what I really needed was a Ford diagnostic. I asked Joe why he didn't tell me that from the start? To which I received no response. I Know exactly why he didn't tell me that from the start! That was because I would have gone to a FORD dealership's service department, and he would not have been able to get all of my money! I am almost 70 years old and disabled. Not only was I taken advantage of because I'm a woman, but I'm also elderly and disabled! This is not the place where you want to bring your car unless of course you don't care who you're dealing with.
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February 2024 by Mr. Zeke
There guys are excellent. I am 100% satisfied with the service that received.
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January 2024 by Lincoln Kokaram
Professional, customer focus, fair pricing. You can trust Chris and his team.
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January 2024 by Lacosha Clark
Omg….Joe is the best. Aamco thank you for being professional and having our car ready on the day you promise!!
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January 2024 by Ash Ley
Never had an issue with passing emissions but 3 months of repair time from this location. It can't pass, and the only solution is to just keep driving with no issue, no code, or engine light. Go else where.
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December 2023 by Faith Danzey
EXCELLENT!!! Professional, knowledgeable, and Trustworthy.. My Car was finish as promised in 2 days I was back.on the road. My Tranmissions runs like new and they do other work as wellI was completely satisfied!! Imy found a new mechanic shop!!
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September 2023 by Tracy S.
Even though I didn't get any service done they were friendly HONEST and diagnosed my issue which when I took to dealership was on point and I went in knowing what I was talking about. Def recommend this establishment
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August 2023 by Kimberlee Ballard
Joe and Chris are the dream team! They gave me a fair price on a transmission replacement with a good warranty and had the car in and out of the shop within two days after the parts came in. I went on a family vacation directly after and have put around 1000 miles on it so far with no issues. Car troubles can be stressful, but Joe and Chris are very friendly and knowledgeable, which put my mind at ease throughout the whole process. Thanks!
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August 2023 by Nat F
The staff went above and beyond to help figure out what was wrong with my car. I cannot thank them enough. Highly recommend this businessService: Transmission
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July 2023 by Jaquan Pass
Im extremely happy that i went to this Aamco. joe was extremely professional, kind, and we actually talked for about 30 minutes of random topics before we talked business. I hope i never have transmission issues again, but if I do, I’ll go there again.
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July 2023 by Trisha Davis
Took my car here to get repaired!! My first red flag i waited couple days. Didn’t receive no call about my car whatsoever. Me and my husband called multiple times with no answer. We got fed up and called until they finally picked up. The guy at the front desk answered not the Jamaican guy the other mixed looking one. It’s just the way he talked to us it wasn’t pleasant but rather rude and unprofessional. We are not out here to bother anyone. I normally take my car to accurate car auto repair in Marietta and I swear they are Gods greatest gift to man with the care, accuracy, friendliness, and professionalism they give their customers. That’s how you motivate payment for repairs. I wasn’t motivated by this place at all. They will diagnose your car right there and then so you can know what you’re dealing with. I only took my car here because they take my carsheild insurance but my gosh no communication nothing at all. I got fed up with the lack of communication and with carshield. I went there today to see what’s going on why I’m not hearing anything. I walked to the back to see where my car is. It’s there literally sitting down. They quote me $7,000 for an engine motor + labor. Note: you pay less than that for a engine. So I’m guessing $3,000 for the part and 4,000 for labor. Listen that’s enough for a use working car more or less that’s more than half the market value for my car. Arghhh!!! No thanks. I kindly took my car home. I got a coworker and a friend that’s a mechanic. To get their opinions. Then I’ll take it to my go to mechanic accurate care for repairs. The only reason I give two stars is because of the Jamaican guy he’s actually nice…do your research about this place and read the reviews. It’s a lot of truth to these other folks story. Thanks for reading!!!
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July 2023 by Charlotte C. P.
Great business! They stay true to what the costs are and communicate very well! I had requested a phone call BEFORE any additional work is needed and they did just that! They do good work!
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July 2023 by B Cook
They rebuilt my transmission in July of 2021. My torque converter went out while on vacation June 2023 and they can't warranty the work because they only give you a 12 month warrant on rebuilt transmissions. My gut told me I should have chosen another company and I didn't listen.
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June 2023 by Mary Harper
Joe is the best!!! From start to finish he was very professional and trustworthy. I felt really good about dealing with him because he thoroughly explained the options as to what I could expect, without making any promises until he could look at my car to see what it needed. He explained the problem and I was so excited to learn that it was NOT the transmission. I spent so much less than I anticipated and the job was well done. His customer service exceeded my expectations! I will, without any doubts, recommend AAMCO on N. Decatur Rd. Just ask for Joe and you will definitely be professionally taken care of.
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May 2023 by Celeste Dorage
We were traveling north on I 75 when our Dodge Caravan started bucking,misfiring. That was Thursday afternoon before Memorial Day weekend. We call Joe at Aamco, he was polite and knowledgeable. Joe told us to come in first thing Friday morning, he’d take us right away.Friday morning Joe put the computer on the van and confirmed that # 4 cylinder was malfunctioning. He ordered the part, had his mechanic prep the van while waiting and had it all fixed and running great again in just 2hrs. He saved our weekend!!!! Thank you Joe!!
