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February 2024 by Kristy Whyte
Terrible Experience. Went in for upgrade, was given an inoperable/defective phone - was told phone needed updating although screen wouldn’t turn on at all. Was instructed to plug into my personal computer and update NEW phone. I inevitably cancelled the entire process only to have my current phone now inoperable and requiring new IMEI number. Lastly, Protection Plan was added to account without permission when I was also apart of Family Protection Plan, thus was getting charged double. This was discovered only by another AT&T Store Manager at another (close) location. Overall, very subpar experience, won’t be returning.
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January 2024 by Ruth Brown
Young man was very helpful and kind (I am a senior). Got rid of my phone virus with ease.
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January 2024 by Grace
Bhinti, Aaron, Desmond, and Ari made the process of getting a new phone so easy for me. This was such a daunting task prior to my arrival, but with the help of the staff, I was able to get this done so quickly. Not only did they advise me on which phone would best suit my needs, but they also helped me transfer all my data to my new phone. They also set me up with the most protective case. They explained MagSafe and showed me all the ways I could use it. They also put my screen protector on for me which I never would have been able to successfully do myself. I am very appreciative of the wonderful employees at this location. Thank you Church St. AT&T!!
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December 2023 by DEZ Jermaine
Store is amazing, the staff is very professional!!
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December 2023 by SoulAire W.
Worst costumer service. I've encountered. Walked in store was not greeted or even Told how long I'd be waiting. Aaron eventually helped me after almost 30 minutes of not being acknowledged. There was another guy with locs who wasn't helpful at all and was training I assume another lady.
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November 2023 by Barbara Perry
Great Service Professional.
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October 2023 by Kevin McAlister
Went in to get phone upgrades. We were signed up for multiple services - protection plans and NextUp - without our permission. We were never asked about these services and they were added on to up the store sales.Please be sure to check your bill after making any changes to your plans here - be on the lookout for any surprise charges!
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August 2023 by Del
Love AT&T but super slow customer service at this location. The girl helping the people in front of us made the man she was assisting type in his own information because she couldn’t be bothered for him to spell a slightly challenging name. She then proceeded to tell him “try to say my name” and he took the bait and asked what it was and it was just Keisha. It was bizarre. Anyways it was super passive aggressive then she was like “alright I need to take a break be back in ten!” And left us waiting for 35 minutes until she even walked back in from the back, walked out the front door, spit on the ground in front of the door of the at&t store and left. Still not acknowledging us but the male worker did after she walked out. Super disappointed in our experience until Ari took over and helped us and the couple in front of us. He was awesome and professional and helpful.
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July 2023 by Chris Kern
Extraordinary customer service from both Tyrone and Aaron. Patient, knowledgeable and helpful.
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April 2023 by Dr. Tamara Goodridge
My bill went up and the hot spots were actually cell phone numbers that were sold as hot spots. I feel like they were not honest with me, so I am changing my review. The sales person should have been more knowledgeable. Instead my billed doubled with a partial charge that went up to $915. That is crazy when I only went in to see if my new phone arrived.
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April 2023 by Monte
I enjoyed my services from this store, Sharr was a great salesman She got me AT&T fiber plus a $300 gift card! My experience was phenomenal 10/10 I'll recommend this location!
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February 2023 by James D.
Went here to drop off a trade in, ended up being more hassle than it's worth to use this location. Recommend going elsewhere.
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February 2023 by Tre They Topic
SHAR MINTON was an excellent sales associate. She made my visit smooth and fun. Best experience ever.She truly cared about "MY" needs and she went above and beyond to make sure I had all the information required to make the right decision in purchasing my NEW iPhone 14 Pro !
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February 2023 by Michael Willis
Morgan was very helpful, great customer service. I will always come back to this place because of her. Great ✅✅??
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December 2022 by Arlyne P.
Going to the Church St and North Decatur Rd, Decatur AT&T Store was an extremely upsetting experience. There were 3 receptionists. Michael treated me like a child and argued with me for the entire time. I asked another staff to help me. She was mean and nasty. She asked me to leave if I did not shut up. The third staff was too busy to help because she was playing with her phone.I went on to the AT&T Store at Toco Hills in the Atlanta location. The experience was totally different. There were 2 receptionists who greeted me warmly. They were extremely helpful, supportive and respectful. I accomplished what I needed in a fast and efficient manner.
