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November 2022 by Deborah G.
This pharmacy does NOT stay open 24 hours. There is nobody to answer the phone to tell you when they might open. I went at 6 pm on a Saturday night to get a prescription I really needed and they were closed up. PLEASE get us a CVS here that is decent.
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August 2022 by B R.
This place is always super busy, long lines and long hold times, which is obviously a first world inconvenience. However, pharmacist Shubhra today was AMAZING; helping me with a very annoying situation of insurance, upcoming work trips and a recent change of doctor. She was extremely calm and patient, listening and assisting best she could, even though I knew she was extremely busy. I assume CVS understaffs their pharmacies in Georgia because they are all like that rear the Atlanta/Decatur area. Interesting observation though, the Chicago suburban CVS pharmacies are always much less chaotic. Anyways, thank you Shubhra for your kindness this morning. It makes me a little happier to deal with CVS Pharmacy, in which my insurance forces me to go to for all my prescription needs.
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July 2022 by Disa M.
Maybe it's just cause it's in such an affluent and populated area. Basically this place has more business than they can handle- maybe they're short-staffed because of the pandemic and the "great resignation". Whatever. Lines are long..long...long. Staff won't knock themselves out if it's five minutes before closing and all you need is a pickup. You need ER prescribed pain meds and they're busy? Sorry, go away til tomorrow. I moved all my stuff to Publix- they at least make an effort.
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May 2022 by Anju P.
Because of the in easy to work with staff and the sheer disrespect that I received the second I stepped in the building. The environment was not safe and I don't recommend this location. Thanks for nothing cvs!
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February 2022 by Felicia G.
Change you damn store hours online! Waste of time and gas.... If I could give zero starts please believe me I would
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October 2021 by Ellie G.
I only go to this CVS because I have to, but the last time I was there I had to trip over the table and chairs they had set up to vaccinate people with bandaids still on it because it was literally right in front of what I was looking for. Is that even allowed? They have free parking, which is good, and they're in a good location. But, the inside of the store it so unorganized and cramped I can't even find what I'm looking for half the time. There's just stuff everywhere. They only ever have the self checkout open, rarely the actual checkout line. It is convenient though, it's open 24/7.
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August 2021 by Joy M.
I have lived in Decatur for four years now and I am writing this review after literally countless bad experiences at this location. It is busy because the location is so convenient and because many insurance companies leave little choice but to use CVS. They are chronically understaffed and the people who work there have no customer service skills. They also do not seem to care or understand when someone needs a medication urgently. This has lead me to go to great lengths myself in order to source something and even paying full retail price at a pharmacy my insurance doesn't accept. I have transferred all of my monthly prescriptions to a home delivery and now I am going to have to find a better option for sick meds/call in medication because here I am at 5:00 on a Friday getting a robocall from CVS that my daughter's albuterol is actually out of stock - even though they have had the prescription all afternoon. After waiting on hold for 30 minutes to talk to someone about transferring it to another CVS, my husband drove down there to do it in person. We have collectively wasted about 2 hours trying to get this breathing medication and I'm over it. No amount of proximity can make up for the carelessness and abuse that they dish out here.
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May 2021 by Melissa C.
The pharmacists at this location are overwhelmed and chronically understaffed. They seem to try to be kind but they seem to be chronically harassed by overwork. This location is very close to me but I simply can't stand waiting in a chaotic line more time. As a physician it seems that if CVS would spend a little more on adequate staffing everyone would benefit. I am moving my prescription
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March 2021 by LaRhonda G.
The young ladies who work in the Pharmacy are RUDE! I stood in line and witness the young lady get an attitude with an elderly lady. Seriously!!!! Unprofessional!!! Then I walked up to ask a question and immediately stated "I don't know what you are taking about until the other lady said we don't offer this here for your insurance, you need to go to Walgreens. If you don't know...ask someone.
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March 2021 by Cameron L.
Worst CVS ever. My vet called in a prescription to them 6 TIMES and they never filled the prescription and every time I call to get an update on the prescription everyone was lost and never knew what I was talking about people would hang up in my face because they had no idea about the prescription. I then followed up and had my vet send my prescription to Kroger and they immediately got my prescription to me that tells you a lot about CVS. Smh. All the receptionist are rude it's just horrible. Don't waste your time.
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September 2020 by Irene M.
Dear business, why would you offer appointment times if you plan to make people wait more than 15 minutes beyond the scheduled time? And then the poor man after me waits another 15 minutes still? Oh, and could the pharmacist checking me in be in ruder? I think it would be challenging to do so. Consequently, even though this pharmacy is around the block from my new home, I'm finding another pharmacy in the future. Nice going!
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July 2020 by Daniel B.
This is the downtown Decatur CVS Pharmacy, located at the corner of W Ponce De Leon Ave and Commerce Dr in the Commerce Square shopping center.This location is open 24/7.Parking is free in the shopping center though it's shared with many businesses including restaurants Green Ginger and Wild Crab. There's also metered street parking which is free 6pm-8am, Monday-Saturday and all day on Sunday.I happened to need some AAA batteries and this CVS was on the walk back to my car so we stopped in to see what they had to offer. In general, I don't think most products are the best buy at CVS unless they're on sale or if there's a special going on. Stores like Kroger and Walmart will often sell the same items (e.g. personal care products) at a cheaper price. Luckily for me, they had a BOGO (buy one, get one free) deal on six-packs of CVS-brand AAA batteries. A free CVS ExtraCare card was required and is required to take advantage of deals. I had no idea CVS-brand batteries even existed and I can't comment yet on how they compare to name brands. I picked up two six-packs for $10.79 total ($9.99 plus 8% tax).I used one of the three self-checkout kiosks and received one of CVS' notoriously long receipts. The reason why CVS receipts are so long is because they contain coupons you can clip off at the bottom.The store was well-stocked and clean. The lady in the checkout area was friendly and helpful. It was busy during our Sunday afternoon visit.Seems like an OK and reliable store.
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April 2020 by Benjamin A.
They're price-gouging during the Covid-19 pandemic. They charged me $16 for 12 rolls of toilet paper, and $11 for 4 rolls of paper towels. This is during a Georgia State of Emergency, so I believe this is illegal.
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February 2020 by Joe M.
Parking lot will boot your car when you walk to bank across street. $75 boot because I got cash at bank Terrible how they are allowed to do this
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December 2019 by Ally S.
TERRIBLE CUSTOMER SERVICE. And they don't care that it's bad maybe because they know they'll still get business because of the location. I'm specifically speaking of the Pharmacy only.