FedEx Ship Center in Decatur, GA offers packing supplies, boxes, and shipping services. Customers can have shipments held for pickup or schedule residential deliveries with FedEx Delivery Manager. They provide cost-effective expedited, standard, and economy shipping options, with FedEx Ground reaching more locations faster than UPS Ground. The store is open for shipping and self-service copies, though the atmosphere may seem industrial and employees sometimes seem uninterested. Despite this, service is quick and helpful staff assist those who are less tech-savvy. The staff often go above and beyond, such as locating urgent packages for international moves or arranging pickups, ensuring reliable and efficient shipping experiences.
After some initial confusion and frustration with the customer service rep, she was able to turn things around and ultimately provided a positive experience. Improving clarity, signage, and purchase options would make the process smoother from the start.
August 2025
Service from the rep was great and I was in and out in 2 minutes
June 2024
Make sure you walk on eggshells when you enter the store because the employees do not want to be there and they don’t want you there either .
