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March 2024 by Michael S
I tried to use Gerber but their lack of getting back to me to schedule an appointment was disappointing. I called three times and they never called me back, one of the times I was on hold for 30 mins. No one came back on the line to touch base with me or to let me know what was going on. These days customer service is everything and Gerber lost me when they referred me to a paint and dent removal place without even seeing my vehicle in person.
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February 2024 by James Bratton
Excellent customer service and repair work.
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January 2024 by Linda Moore
Awesome sevice
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December 2023 by C Butler
Do not recommend , just trust me,don't trust themI my silence paid
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October 2023 by Becky Biringer
I had my Mercedes repaired this last week by Gerber. My insurance company recommended this shop. They answer their phone quickly, are professional and friendly. They got my car in within a week, they sent texts almost daily to keep me updated, and my car was done in a week.The repair is as close to perfect as you can get. I recommend this repair shop without reservation.Services: Painting
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October 2023 by John-Francis Villines
I received fantastic service here! The front-end staff were extremely helpful and customer-service oriented, Kyndall especially. I brought my car in for a fender-bender, and the repair and paint job had my car looking shiny, almost like new. Thank you, Gerber :)
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October 2023 by Sterling Wiggins
Just picked up my car today after getting some body work and it looks fantastic! The turn around time was also very quick. The estimator Dennis was very informative and Kendal at the front desk was very helpful. Glad I chose Gerber.
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October 2023 by Marissa Coleman
Excellent work and service. Never had to call for updates as they’d text me with them whenever I thought to call. You can also return your rental here if you have one. It took about a month due to my car being one they don’t make anymore and it also needing mechanical repairs, but they kept me well updated with expectations and what they were waiting on so it was never a bother.
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October 2023 by Kelley Adkins
This location is the best in the area in my experience. I had so many questions and the team up front was so incredible and patient with me. It was refreshing to have a Buisness allow me to feel comfortable and it was mostly women that were knowledgeable and could help immediately. Madelyn and Jeri especially. I will only go to this location for repairs!
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July 2023 by Milton Kirby
I went to Gerber to get an estimate for the repair of some body damage. The front desk agent Kendall was very friendly but firm about the fact that they did not accept walk-in appointments. She took my telephone number and gave me the telephone of the person that would eventually call.The call did come in mid-afternoon. We are now on the schedule for three weeks out.
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July 2023 by Beth Ediger
Had a bad rear ending and chose this shop based on my insurance and the reviews. The communicated throughout the whole process and my car looks good as new. I was planning on washing my car the day I got hit so it was nice getting it back washed as well ha
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July 2023 by Ronald Watson
*Correcting 2 starsNo that was a mistake. Think i pocket rated after i called. I have no problems with the car other than the trim which y'all will look at tomorrow.
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July 2023 by Cheryl “Deni” Richardson
I have had a very hard time getting my calls answered and they never call back from voicemail. They said my job would be one day, since it was a very small repair. I didn’t get a message and I called about 6 times with no answer. So I’m having to leave my car a 2nd day. This has been very frustrating.I have used them many times but the service is not what it used to be.Services: Painting
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July 2023 by Stephen R
They were fantastic! Always providing updated and car looks great. I would highly recommend the team here.
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April 2023 by Christine Sterne
Do not recommend. Dealing with the front office is beyond horrible! Calls not returned, explaining the same situation multiple times, blank stares. A positively terrible experience. The body work is fine, but they also damaged the weather stripping while they had the car so had to fix that too.Service: Body & Trim
