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March 2024 by Brian M.
DO NOT GO HERE. Took my car here yesterday at 12pm. At 7:30pm yesterday evening there was a large puddle of oil on my driveway underneath the car. Was able to confirm there was oil leaking from the drain plug. This morning I called and they told me to bring it in and they will fix it, so I put oil in and drove it up there. They told me that they had installed the washer incorrectly and will fix it. They did not offer me a refund or any compensation. I took the car home after they "fixed it" and it is still leaking oil from the drain plug. I will now need to take my car to a professional to get it fixed.
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February 2024 by Marcel De Bary Gagnon
The team at this location is professional, efficient and customer focused. I appreciate them.
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February 2024 by Tamika Lachelle
Friendly great customer.
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December 2023 by Mimi Le
Great customer service and very convenient location. My husband and I come here for just about everything from tire issues to brakes to simple oil change.
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December 2023 by Felecia Carson
Jermaine is awesome! He explained everything certain things that needed to be done to my car for future reference. The oil change didn’t take long at all. Very reasonable price for synthetic oil. I highly recommend this jiffy lube
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December 2023 by David Munro
Your staff is very helpful. I have a fleet vehicle approval to change oil was not forthcoming. They went ahead and did it for me. Let me go and chase down the PO afterwards. I really appreciate this.
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November 2023 by Tyler Gibson
Good customer service. Was in and out within half an hour, no appointment just walk up. Got an oil change and tire rotation. Plenty of restaurants nearby if you want food
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November 2023 by Richard Pettersen
I went in for an oil change, there was no line. The workers dropped what they were doing and got it done in less than 10 minutes. Then, instead of trying to sell me services I didn’t need using predatory scare tactics, they gave me the bill and I paid it. They also gave me the correct number of miles I could drive before I needed to get another oil change instead of giving me a low estimate. It was the best experience I ever had at a Jiffy Lube.
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November 2023 by Pat L.
The worst Jiffy Lube I've been to. No real greeting or welcome. People waiting, one guy sitting behind the counter on his phone. Not sure what his job was. It certainly wasn't customer service. The place was dirty, restroom closed, no water in the fridge. Just mismanaged by people who don't care. Came to jiffy lube on Roswell road. Great service.
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October 2023 by Adam Michaels
Took my vehicle there Monday, received an oil change and when I presented my $20 off coupon, technician happily applied discount. Took my other vehicle there the following morning and the manager not only charged me incorrectly, but also stated very rudely that they didn’t accept coupons. I explained the day before and showed here the coupon and she wouldnt hear it. Very rude manager, felt scammy. Also was told my recently replaced brake fluid wasn’t replaced properly so now I’m taking my car somewhere else for proper service. Avoid at all costs!
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October 2023 by Letitia Tsunami
This is the ONLY place I'll go to for an oil change if I don't go to the dealership. When I say the only place, I don't mean the only company. I'm saying that I only come to this Jiffy Lube location. The gentlemen that work here are very personable, quick, and proficient. "I'll be back."Service: Oil change
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September 2023 by NeNe Love
Apparently you have to be a “customer” to put air in your tires. Visited 8/30/23 at 8:40am. Asked for the manger or the policy stating that and the black gay guy couldn’t provide such, he was also very rude. Poor customer service.
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September 2023 by Steve P.
Why did I not read the reviews before going here? I noticed they were not busy so I popped in to get a 150 dollar oil change. I asked them to check my left rear tire that had a slow leak. The demeanors of the workers was pretty much I could care less if I work here. They did quick work and when I asked about the tire they said they put air in it. Hah! I told them to check it! So now I continue to put air in the tire every few days. Then a few days after I got home I noticed a brown spot on my garage floor. I thought about taking it back to jiffy lube but my experience was bad so I figured I would get my relative who is a mechanic take a look. He removed the oil plug and was shocked to see that jiffy lube had put a metal washer on top of the rubber gasket before screwing it back in. I asked why they would do that and he guessed that when they removed the drain plug they didn't have any rubber gaskets to replace the worn one so they just figured they would put a metal washer on and hope nothing bad happened. I am no mechanic but this seems like a serious ethical and mechanical issue because that is clearly not what you are supposed to do. I ended up ordering a replacement plug from gmc for 30 dollars and the part was a plug and a rubber gasket. There was no metal washer included. My relative changed the plug and ditched the metal washer and I think everything is okay now. I contacted the corporate office and am waiting to hear back. I highly recommend that you do not go here if you love your car.
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August 2023 by John I.
The facility was dirty and unkept. The workers were unfriendly. Didn't do what they said they would, fortunately they didn't charge me on the bill. Didn't have a emissions tech on duty. A real letdown from previous visits. Management needs to get this one straightened out or business will continue leave.
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August 2023 by Val Ho
I got here at 8:05AM, 5 minutes after they were supposed to open, only to be told that the manager hadn’t arrived yet and they couldn’t open the store. Then after waiting for 20 minutes for the manager to show up and for them to take my car back, they told me they were out of the oil my car needed and they wouldn’t be able to service my car. Don’t waste your time.
