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August 2023 by Jibri B.
Slightly annoyed with this location disregarding the fact that the customer service is lacking but why does it take 15 mins for me to get a drink if I'm the only one in line that ordered one drink? ? Its too many people to be behind the counter for them to move that slow. Starbucks is a fast pace moving environment if you are a slow mover i don't think you should be working there. #KnowYourself its also weird as hell for them NOT to be calling ppl names put for their drinks. How would someone know if their drinks are ready if they dont say anything. Pls get it together.
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May 2023 by Preeti
Had to share this interesting experience from this morning. Diving right in- bought bread & sanitary pads. Customer service girl put them both in the same bag. Upon asking why she did that, she said because they're both soft, so they go together! Apparently people either do not use or have common sense these days. I don't know anyone who puts up/store their sanitary need items in kitchen pantry/over the counter. or vice-versa. Rather than apologizing or offering to put the items appropriately in separate bags, she got offended & rolled her eyes instead.@Kroger - why bother keeping your items in different aisles if you think it is alright to bag any items together? Maybe check to see if they have common sense before hiring them? Or at the very least, train them to be professional & have positive attitude! Small experience but makes a huge difference. Hilarious encounter but on a serious note - it wasn't pleasant. You can do better.
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February 2023 by Meri A.
My first time at this Kroger and it was clean, as well as, GREAT customer service at SCO. Employees packing out can be a little nicer when a customer ask for directions. Made me feel like I was bothering them. Other than that, great shopping experience.
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November 2022 by Brittaney W.
Ms Mercy if that's her name.. the woman pharmacist is extremely rude. One night she rushed to close the pharmacy and just turned the lights off without closing so no one would walk up because she was in rush to check herself out. She also tells you you need to call other pharmacies yourself to transfer prescriptions. That's definitely her job not the patients. Furthermore this store always has rotten produce and old cold cuts that last maybe 2 days in your fridge. I avoid this store as much as possible.
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October 2022 by Nitzia T.
This staff at this location is the most rude people I've ever encountered. They don't even know their own policies. I came here with my temporary ID to buy tobacco products with no problems until today. I was denied even though I had multiple IDs to back my temporary ID. Reading is fundamental but it's clear this staff does not do that I'm not sure why these people work at a job that don't want to thoroughly do. They so dumb because I went to their gas station in the parking lot and bought the damn products with mo problem. Just bad customer service all around. Shop at Publix instead.
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May 2022 by Imani M.
This store needs new management. Custom service is hardly ever open and I shop in the afternoon/evening time. It's such an inconvenience to have to go to a store because someone will not answer the phone. Or even just drive to the store for customer service and they're not open.
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January 2022 by Nicole S.
This probably doesn't mean much to Kroger, but the time you are open is important to those of us with compromised immune systems. This is the one place I know I can shop late without too many people being in the store. Your hours say close at 11 pm. I along with about 15 others showed up about 10:45pm. The doors were closed (locked). This was such an inconvenience. This is not the the time to let the community make different choices for groceries!! ALDI is a better priced store, and the staff is friendly.
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October 2021 by L'Mika K.
I went inside this location to go to money services and obtain a money order. I arrive to another lady standing there waiting to be serviced as well. She informed me she had been waiting a good 10 minutes. We start walking around to see if someone would at least address us since we were both standing there. No one did. After a 5 minute walk around looking for a worker, I located someone walking around that worked in the meat department. He informed me that they're closed due to staff shortage and he doesn't know if or when they'll open up. This is ridiculous, it's mid day 3:53pm when I arrived. I understand staff shortage but manage your staff you do have better. On the way to another Kroger now, hope that location is open.