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August 2023 by Jibri B.
Slightly annoyed with this location disregarding the fact that the customer service is lacking but why does it take 15 mins for me to get a drink if I'm the only one in line that ordered one drink? ? Its too many people to be behind the counter for them to move that slow. Starbucks is a fast pace moving environment if you are a slow mover i don't think you should be working there. #KnowYourself its also weird as hell for them NOT to be calling ppl names put for their drinks. How would someone know if their drinks are ready if they dont say anything. Pls get it together.
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February 2023 by Meri A.
My first time at this Kroger and it was clean, as well as, GREAT customer service at SCO. Employees packing out can be a little nicer when a customer ask for directions. Made me feel like I was bothering them. Other than that, great shopping experience.
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November 2022 by Brittaney W.
Ms Mercy if that's her name.. the woman pharmacist is extremely rude. One night she rushed to close the pharmacy and just turned the lights off without closing so no one would walk up because she was in rush to check herself out. She also tells you you need to call other pharmacies yourself to transfer prescriptions. That's definitely her job not the patients. Furthermore this store always has rotten produce and old cold cuts that last maybe 2 days in your fridge. I avoid this store as much as possible.
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October 2022 by Nitzia T.
This staff at this location is the most rude people I've ever encountered. They don't even know their own policies. I came here with my temporary ID to buy tobacco products with no problems until today. I was denied even though I had multiple IDs to back my temporary ID. Reading is fundamental but it's clear this staff does not do that I'm not sure why these people work at a job that don't want to thoroughly do. They so d*** because I went to their gas station in the parking lot and bought the damn products with mo problem. Just bad customer service all around. Shop at Publix instead.
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May 2022 by Imani M.
This store needs new management. Custom service is hardly ever open and I shop in the afternoon/evening time. It's such an inconvenience to have to go to a store because someone will not answer the phone. Or even just drive to the store for customer service and they're not open.
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January 2022 by Nicole S.
This probably doesn't mean much to Kroger, but the time you are open is important to those of us with compromised immune systems. This is the one place I know I can shop late without too many people being in the store. Your hours say close at 11 pm. I along with about 15 others showed up about 10:45pm. The doors were closed (locked). This was such an inconvenience. This is not the the time to let the community make different choices for groceries!! ALDI is a better priced store, and the staff is friendly.
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December 2021 by Hitachi A.
I wanted to get a refund on a few items, the cashiers called over the shift manager who proceeded to tell me I cant get a refund and to try back tomorrow because they short staffed. This was horrible experience
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October 2021 by L'Mika K.
I went inside this location to go to money services and obtain a money order. I arrive to another lady standing there waiting to be serviced as well. She informed me she had been waiting a good 10 minutes. We start walking around to see if someone would at least address us since we were both standing there. No one did. After a 5 minute walk around looking for a worker, I located someone walking around that worked in the meat department. He informed me that they're closed due to staff shortage and he doesn't know if or when they'll open up. This is ridiculous, it's mid day 3:53pm when I arrived. I understand staff shortage but manage your staff you do have better. On the way to another Kroger now, hope that location is open.
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May 2021 by Plumiplum Porter
I hate this store! It was a eyelash on a product in the deli area and it stayed there for 3 days! It’s probably still there now!
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March 2021 by Jennifer G. Parker
This is a wonderful store. Great selection. Nice staff and super Pharmacy. Got both my COVID shots here and will be back. Thanks Kroger.
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November 2020 by Terry S.
I recently stopped by the Kroger on Flat Shoals Parkway near Flakes Mills about 4:30 in the afternoon. and watched and elderly lady stand at the register and almost beg to get help, from the manager who didn't have the time to leave her office and help. the lady who was about 90 years old that's a shame and disgrace for anyone to be treated that way
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July 2020 by Gary W.
The staff complain a lot about their jobs. The selection of produce is limited imo and not as fresh as other stores. Sea food is over priced but you can renew your car registration here!
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July 2020 by Caron Comas
YUCK! Dirty, dingy and yucky. Very disappointing!!
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May 2020 by Amber E.
This is my go to store! I can't catch all the great deals and price from Kroger. I love getting mostly everything from here. The only thing that's unnecessarily expensive would be the ground beef.
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May 2020 by Tanisha M.
I placed a order online the pickup time was 7-8 I get up to the pickup area no one answering the phone. The door greeters states to me the hours is for senior only. When I finally got the associate come out with a nasty attitude saying they don't have any of my items it will take 48 hours for my refund it didn't take no time to take the money out.. What's the point of online order
