Mattress Firm Decatur is committed to providing exceptional customer service and ensuring that every customer finds the perfect mattress for their needs. The store's Sleep Experts® undergo over 200 hours of training to curate personalized sleep solutions, including mattresses, bedding, and accessories from top brands like Sealy®, Tempur-Pedic®, Sleepy's, and Serta®. Customers consistently praise the professionalism and knowledgeability of the sales associates, particularly Romeo, who is described as patient, friendly, and able to "read" customers to provide tailored recommendations. The team creates a relaxed atmosphere, allowing customers to test various mattress options without high-pressure sales tactics. One customer, who had undergone multiple spinal cord surgeries, was particularly impressed with Romeo's ability to understand their needs and provide a floor model at a reasonable price, resulting in a mattress that perfectly suited their back condition. Overall, Mattress Firm Decatur offers a wide selection of mattresses at competitive prices, outstanding customer service, and a commitment to ensuring every customer finds the perfect sleep solution.
Great customer service! Sales rep Drew, was extremely knowledgeable with the products, he took his time and helped me find the perfect mattress!
November 2025
Staff was friendly, patient, well informed and helpful.
October 2025
Romeo helped us find a mattress that was the right fit for our home (and our budget). He was patient and friendly, and listened to understand our needs-- the complete opposite of the pushy salesperson that one might expect! We are happy with our mattress, and very grateful to Romeo!
