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February 2024 by Iris Williams
Okay location I can normally find everything I need here you just have to wait for them to order your items. But, I’ve been dealing with this location for years and I’ll continue to use them as a backup plan.
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January 2024 by Romelo Charles
i had one of the best service ever from any part store ive been and this was my first time at napa EVER .Special thanks to miss natilia for her wonderful front desk customer service and mr johnathan assisting me in some physical work on the car.Both services were excellent and i thank you .
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December 2023 by N S
The absolute worst customer service! First of all the women working in there are so nasty and rude. They are friendly and welcoming to the men but as I was standing in line I noticed when female customers go to the counter they don’t even speak! So one of the worst ones named Tatonya double charged me for some bulbs for my brake lights. I only had that one item so I don’t know how she didn’t notice. But I did, so I went back in to just get a refund because I was over the bad attitudes and poor service. The guy who did my return was the RUDEST most miserable person! Standing at the front eating pork rinds and wiping his nose with his hands had the nerve to yell and talk to me any way he pleased. They need to throw the whole crew away and start over with some new employees who know how to give good service. I don’t know how the so called manager allows this. Me nor my family will ever do business at NAPA again.
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September 2023 by Jerry Herrington
Melissa knows here stuff
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August 2023 by Briar Rose
I was able to pick up what I needed and get out early.
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August 2023 by Sophie “Starr” Felix
I was at the Memorial Drive, GA location and both Natalia and Johnathan were very helpful! Natalia provided great customer service and so didJohnathan. Johnathan even went above and beyond and helped me find a part that said it was discontinued by every dealer I called. I will definitely be making this location my preferred NAPA location.
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July 2023 by Carla Poston
Jonathan Woods gives excellent customer service and I will definitely come back to purchase auto parts because of him.
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July 2023 by Leonard Anderson
I wish I could remember the young lady's name who took my order for coil pads. She was very detailed, accurate and very efficient. She left no stone unturned when it came to bringing my order that would be delivered a few days later. All I can say is she's the only black female working there the day I received service.
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May 2023 by DuJuan Paxton
Went to Napa Auto today because I was having battery issues on my Genesis. Ended up being helped by the most knowledgeable CSR at an auto parts retailer I've ever met. Major kudos to Jonathan for a wonderful demeanor, helping to resolve something that could've become a serious problem for my family, and taking the time to educate every customer that came through. Great combo of professionalism with charisma. This dude needs a promotion.
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May 2023 by Gloria Lyons
Perfect place to get parts for your vehicle. Marsha is always very courteous and helpful!
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April 2023 by C Butler
Natelia was awesome she got me straight.
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February 2023 by William Garca
Helpful and very nice professionals
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February 2023 by Linus Lamar
They unfortunately didn’t have what I was looking for due to dealership restrictions on certain models found in vehicles 2020 and newer, but they were quick to find me answers as to how I might find them. Definitely 4/5 service.
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January 2023 by Carl Wright
They know their stuff and are polite and professional! Only suggestion from me is: If you order online, call to check and see if your order is ready (the day of) instead of waiting for an email to tell you. You just might find out that your order is ready before then! That way, you can get your project underway and out of the way! You'll thank me later ?
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January 2023 by Rodolfo Perez
The location over Memorial Dr. In Decatur ,Ga. Has the worst woman that help NOTHING !!! Was so frustrating to be there whit a necesity of a tool and she took a lot time to go down and act like a j*** ... NEVER WILL BE BACK THER NOR MY PEOPLE ...
