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November 2023 by Gwen Lewis
Troy and Torry were absolutelty amazing as they were able to complete my diagnostic & oil change just before my latest road trip! Thank you!
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November 2023 by samrin gujarati
Torian did the best service in a while time and satisfied with the oil change and discounts he gave me thanks!!Service: Oil change
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October 2023 by Gregory Powell
I went to get a quote for a possible repair. Told the guy I didn't need a diagnostic because I had prior work done there, and they told me what I needed, so I was back to get that specific work done. I was also trying to see who was less expensive between them and Mavis Discount Tires. The guy at the counter just walked away from me, and him and another gentleman went in the office for over 20 minutes and didn't say anything to me. After a mechanic alerted him to I was waiting for over 20 minutes, I went to pull off, and he finally came out and said he was trying to see if he could order the part. I said you could've at least told me what you had to do and/or told me you'll be right back. Then he said "Well I had other customers." Just didn't understand why he couldn't communicate that opposed to just walking off. Maybe he was having a bad day. Someone recommended I go to Mavis. Luck would have it, the customer service was 100% better, and they did the work. While Precision mechanics do a good job, the person at the counter could work on their customer service skills.
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October 2023 by Roxane Jett
Attention to the details. I was told by another facility that I needed a tune up. The experts at Precision identified the true issue. They fixed it in goòd timing and it was affordable. Well done.
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October 2023 by LaQuinton M.
What happened to the customer service? I feel like I m in the hood with this crew! Been coming here for over 10 years. All good things come to end! Lol
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September 2023 by Douglas Gates
Got estimate previous day and scheduled to bring car in next morning. Arrived at 8am and business still not open. Manager arrived 15 mins late and then told me they could not do work as parts (spark plugs) not avail for my Audi. Total failure on their part.
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August 2023 by P B.
The people at this location tried scamming me. Took my older car for an oil change. When I went to pay, they had added to the total due - told me they had to use synthetic oil, which cost more. I have never once needed synthetic oil for this particular car. I can't imagine how many other people they've tacked on bogus add-ons without being called out on it. Other locations are better, but this particular location is shady.
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June 2023 by Felicia Glover
Hi I used this service in 2019 and they ripped me of they never fixed my car and left the line opened to my oil and I had oil leaking from my car. They have a sign out saying come to Decatur where it’s greater let them show you. They’ll show you alright, don’t TRUST THEM!!!
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June 2023 by Freda Stanley
In addition to a oil change, my vehicle was checked out by the Technician and he recommended replacing my worn out windshield wipers for me . I appreciate the extra attention to the care and safety of my vehicle.Service: Oil change
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May 2023 by jalissa fortson
Bad customer service and I wasn’t able to get service over dumb question about how I need alignment. I told the dude you can drive the car to see what I was talking about. Also I all really received a diagnostic and inspection on my car that stated I need alignment. It’s disappointing to see people not being professional at there place of business.
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May 2023 by Twala Drayton
I went in thinking it was just my motor mounts needing repair turns out it was and the spark plugs . Car drives like new , I got 6 different services done and total was unbeatable and done so quickly dropped my car off a little after 12 and picked it up by 5:30 , the staff is always friendly as wellServices: General repairs & maintenance
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May 2023 by Abdi BaBaDi
Job well done I came in for a a/c diagnostic. I got out real quick with the a/c blowing cold and needed for the hotlanta summer coming by. I would recommend this place if you need a tune up or a/c system work.
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April 2023 by Barron Hemphill
High mileage oil change was requested. Cashier was kind, noticed my fire dept shirt and offered me a discount. When service was complete I was given a reminder sticker to come back in 5,000 miles. At 4,000 miles I checked my oil and noticed the dip stick was dry. No visual leaks around engine or spots found in the driveway. I had to add two quarts myself. I rechecked the oil and it was burnt black. I went to a new mechanic for a tune up and he advised that it looked to him that the oil had not been changed based on the presentation.In a separate situation, my wife had come in for a diagnostic because there was a possible electrical issue. Precision said they couldn't find any problems and didn't charge us for the visit. Soon after, her car overheated and white smoke came from the engine compartment. When she lifted the hood we noticed the coolant reservoir and pressure caps were loose. Since then, after refilling the coolant with a different mechanic, the caps have remained in their place and no more smoking has occurred. But now after having overheated, the head gasket has been compromised, causing coolant to flow into cylinder 4. Unfortunately, precision said there is no record of that diagnostic visit. I'm worried that since there has been new management that there is an air of complacency. Causing damage to the vehicles, and worse could injure the drivers. It's sad because we used to trust this location with our basic needs and had a relationship with the staff. But now I won't recommend anyone to go there.Services: Oil change
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April 2023 by Jay H
This particular establishment leaves oil on your interior and exterior door handles, steering wheel and gear shift. The techs do not change gloves and have left my car an oily mess on three occasions. On the third visit I specifically asked the manager to ask the tech to keep my car interior oil free. Well as usual it was left an oily mess. I will never return to this location. The manager was accommodating, but the tech was unprofessional and dismissive. You want to avoid this location.
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March 2023 by James D
Had decent prices for oil changes but had a questionable experience with a battery replacement there, battery in question only lasted 1 year and 10 days (10 days out of warranty).Wouldn't recommend the place if you need anything besides an oil change and maybe not that either, my bar isn't high for customer service (i.e., as long as the person isn't actively rude). They fail to clear the bar.*edit, I learned that we were still under warranty and they should not have charged me. So far I haven't received the promised refund.Services: Brakes
