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September 2024 by Doctor Blue
Great customer service, fast and easy transaction, unit was clean and ready
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August 2024 by tia thomas
Came here twice because they needed to verify my ID before accessing my unit I paid for online. Both times no one was in the office. I waited 30 mins the second time and no one came. Called customer service and was instructed to go to a different location. I asked can you confirm someone will be in the office, so we don’t have the same issue and he stated “I don’t have a crystal ball”. There was obviously no regard for our time and he was rude. I was then told I couldn’t get a full refund, when this was not my fault. If the staff is not going to be in the office they should schedule appointments to ensure new customers are taken care of. I ended up going to the place next door and was serviced immediately.
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August 2024 by Nassir Simpson
Quick and easy, Latisha was very helpful
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August 2024 by Not Telling
Latisha helped out alot
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August 2024 by Darling Fendzi
To was a fantastic help! Will rent here again
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August 2024 by Thomas Pharr
One of the worst customer experiences I have ever had the displeasure of experiencing. The access code we were given would not work, and there was no one working at the property to assist us. Over-the-phone customer support sent us to another location to get help. The employee at the other location claimed to “fix” the problem, but when we drove back to this location we still faced the same problem. We were sent to a third location, which also claimed to assist us, but that did not work. When we asked for a refund, phone customer service refused to refund the admin fee despite all of the issues on their end. Wasted 3 hours of our day just to end up not being able to access the storage unit.
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August 2024 by Angela Colquitt
Latisha gave excellent customer service . She made the process easy. Definitely recommend!
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July 2024 by Alejandra Felgueroso
While the staff is friendly, this unfortunately does not make up for the poor condition of some of the units. I was assigned a unit that had black mold, was covered in dust, and had a broken divider at the top, allowing easy access from the adjacent unit. This was a very disappointing experience and a clear example of inadequate storage conditions. I do not recommend this facility and am puzzled by how it has received such positive reviews.
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July 2024 by Amy Bradford
Ro was fantastic and helped guide me through a difficult process. Would definitely recommend if she's working. She made it so easy and was very kind to explain and help.
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July 2024 by Gloria Jones
The customer service has been extremely good and helpful to me and I would recommend this location to anyone in need of needing storage, this location is a safe location as well.
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June 2024 by fake mcfakerton
Pretty mid overall. Nice people when they show up.
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June 2024 by Keisha Clayton
I would like to give a big kudos to Latisha for helping me decide on the perfect storage unit. She was very professional, knowledgeable, and overall helpful in the process. Thanks for showing that you really care about making your customers happy.
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June 2024 by Michelle Mc
The whole process was superb and fast when I returned the lock. The overall experience was awesome!
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June 2024 by Kimberly Everhart
Went to get a storage unit and Latisha was so helpful in helping me make a decision on which size unit to get, she made it so simple, very professional and helpful. Thank you
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April 2024 by Damel Company
Ro was outstanding. She did listen, care and connect with customer. Kudos for the phenomenal service
