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November 2023 by Rowena W.
My recent service was completed in a timely matter. Adam is always upbeat and friendly. He keeps me updated concerning the service and any items that need addressing. This is my second Subaru that I purchased from Stivers. I loved my Legacy but it was totaled in 2021. I love my 2022 Outback as well.
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November 2023 by Anne Fields
I did an E- inquiry on a Forester, and was connected to Jon Mead in internet sales. A real human who I could work with, and boy did he go right to work on a deal I could live with and at a price I’m okay with (sad economy right?) so I’m a real person writing a real review on my real experience here.When I first moved from PA to GA I needed to service my 21 Outback and I found Stivers, and my experience there for service was wonderful! No muss, no fuss, honest quality service and dog friendly! Nice to chill on a couch with my dogs while we waited. So, with good service under my belt, I reached out to lease a new Forester when my Outback lease was up.I’m very happy to have gotten Jon Mead to work with, went right to a perfect Forester for me based on my needs, great price (Where price sells cars!) and he got my accessories arranged to be installed and I was able to visit and work out a deal on Saturday October 28, and pick up my fully read to go Forester on Tuesday October 31.Everyone at the dealership is friendly and welcoming, good crew. It was also the fastest and smoothest car buy I’ve ever done.I highly recommend Jon Mead and Stivers Subaru. Excellent experience!
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November 2023 by Lauren Byrne
Had a great experience buying my Forester from Jon last weekend. The customer service at Stivers was a big part of my decision to buy a Forester, even though I had initially planned to get a hybrid SUV. Jon and the whole team were laid back, knowledgeable, and helpful, and the atmosphere was just not the same at any of the other dealers I visited. I know my future service visits will go smoothly too, and that peace of mind is priceless. Highly recommend!
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October 2023 by Cook Spicy
The dealer Jon is very helpful. Since I started looking for a car, I have been in a conversation with Jon. He answered all my questions like those on if I could use some discounts, what packages would be available. After signing every document, Jon also told me about what services would be covered in car purchase even if I didn't pay anything for after sale service. This man is great, and he helps you out everything on getting your Subaru. Subaru is great. If not, I won't choose it anyway.
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October 2023 by John Moore
I was very pleasantly surprised by my visit to the Stivers Decatur Subaru service department. I have had some negative experiences at another dealer, but on the advice of Subaru of America, I made this appointment. The service advisor who worked with me, Micaela York, was great. She listened to the reason for my visit and then gave me an estimated time for checking the car. Right on time (maybe a little bit early), she asked me to go with her to check out the car. As it turns out, the problem another service provider told me I needed to address was not actually a problem. I was given clear information about the non-existent problem and also information about maintenance that will be needed in the future. In addition to the great service, I appreciated the large, clean waiting area. I expected it to be noisy, but it was actually very quiet and comfortable. There are many seating options. You can be near a TV or far away. There are tables and chairs for people who want to work on their laptops and there are upholstered chairs for more relaxed seating. I will be back!
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October 2023 by Ariane Joy Canto
Our experience in purchasing a car from Stivers Subaru was excellent. That was the most convenient and “no pressure” car transaction we’ve ever had. Did not plan on a purchase, but left with an amazing deal! Thanks to Daniel Duarte and Eric for the quick and hassle-free experience.
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September 2023 by Susan Conlan
It was a good experience. Ryan Sullivan was most helpful. He was friendly and professional and helped me negotiate what I felt like was a reasonable deal. When I picked up my new car, he explained each of its features and showed me how they worked. He encouraged me to call with any questions I might have in the future. I would gladly refer him and Stivers to any friends who are looking for a new vehicle.
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September 2023 by Jacqueline Stephen
The staff is really nice and explain things very clearly. From the first person I encounter who checks my car in, and all other staff I encounter while there, I feel welcomed and respected as a customer. Adam Cloud was very helpful and kept me updated while my car was bring serviced. The waiting room is kept nice and provides space for comfortably getting some work done.
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September 2023 by Sophia Steingold
We had the best buying experience at Stivers. Jasper Garcia was our salesman and he was extremely helpful, responsive, and not pushy at all. Jasper and Russ Fineman were able to get us a car at our desired price and even have it come in over a month early! They did their best to accommodate all of our needs. Highly recommend buying a car from here!
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September 2023 by Allison Ford
Great experience working with the service team at Stivers! I can't believe how fast they got everything done! Adam was so easy to work with and communicated with me every step of the way. Really happy with Stivers Decatur Subaru Service Center!
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August 2023 by Cary Presley
I normally don’t leave reviews because I’m fairly lazy about it. However, I had an amazing experience buying a car at Stivers Subaru. Mike Rutledge was my sales guy and answered my texts any time I had a question. Russ Fineman was the Finance Manager I dealt with. I felt very comfortable with the whole process. I believe this was one of my best and most honest car purchases I’ve ever had. I received and out the door price quickly. I didn’t feel like I was pressured into anything. The wife and I love my new Outback. We had ordered it and it came in a whole month sooner than I was told, so bonus there! Than you Mike and Russ for a seamless process. You guys went above and beyond.
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August 2023 by Michela Maxwell
I recently purchased a used car (semi-remotely) from Stivers after a tree fell on my car. I was not happy to be car shopping, but Jasper made everything very easy.When I went to pick up the staff was very friendly and accommodating. Car was as advertised, clean, etc. Good experience all around.
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August 2023 by Paula Griffin
Purchased Used Outback yesterdayReally seamless process. No stress purchase. Jasper Garcia, my sale agent was on top of everything. Made sure everything with the car was in tip top shape. Highly recommend Stivers and agent Jasper Garcia
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July 2023 by Anna
This was my best experience with a car dealership. Jon Mead and Tony Nguyen were wonderful to work with. They both were down to earth, professional, up front and honest. I feel that I was treated with respect. I was especially impressed that Jon took the time to assist me patiently while he had another customer who was actually making a purchase at the time. I was never rushed or left unattended for long. Jon guided me through the entire process which was quick, easy and no nonsense. After the purchase, he took the time to show me all the functions of the vehicle and helped paired my phone with it. For my last 4 car purchases from other dealerships, the salespeople never did that; they just sent me on my way after I signed the paperwork! Also, at Stivers, I was never pressured into buying anything while receiving top notch service. I love that about them. Needless to say I am very pleased and will definitely recommend Stivers Decatur Subaru to anyone.
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July 2023 by Sally Becking
I was ready to update my Subaru Forester. When visiting Stivers Subaru for service on my 2013 Forester, Ryan Sullivan was available to assist us on looking at the new 2023. He was very helpful and let us know what cars were being delivered soon. The timing was great. Ryan sent me a picture of the car when it arrived. The purchase process was very easy. I am loving my new Forester. Ryan is very communicative and easy to work with.
