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November 2023 by Chris Griffin
Good people. Once I asked for bids from several different auto shops for a problem and Summit's was by far the lowest. I've trusted their pricing ever since.
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November 2023 by Galan Diaz
I called to ask for information about some parts for a car and the workers do not know what they sell or what they are doing in that place. It is a shame that it is a very large company and they have people who have no experience. I do not know what is happening to them. To this large company why does it not have trained people?
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November 2023 by Tommy Travis IT
This shop has been was recommended to me in high regard from an old friend who has been using them on his cars for I think 20+ years. I took my 2017 Honda Civic there because it was having AC issues. They diagnosed it and advised me that it could be the compressor but it was a part that was under Honda warranty and referred me to the dealership to check before I paid for this costly repair. I went to the Honda Dealer Service Dept and they fixed the problem with no cost out of pocket and said they would fix it again if it broke. Summit Auto Service is honest and fair. I will use them again. I wish they repaired German CarsService: A/C installation & repair
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September 2023 by My P.
the shop says that they work on lexus/toyota cars so i took my car there. they originally said it was a fuel problem so they tried "fixing it" but they said that my car was a special case and they are still diagnosing my car. at this point they had my car for 2 weeks and every time we tried to call them almost every day or every other day they say "there is no updates on the car". After about another week of no updates nor calls from the shop we tried to call them again and the dude was on his lunch break so we called back in 4 HOURS and he was still on his lunch break. so now i call back 3 days later asking for any updates and the head guy (mark) said that they spoke with us on friday about it which they did not cause he was on his 4 hour lunch break. mark kept on trying to defend that they gave us an update on the car 3 days ago which again, they never did. i said well since your the head guy at the shop you should know the update. he replied with " the update is that we gave up on the car". at this point it was more than a fucking month that they had my car for and i just got it back. When i got the car back it was running WORSE than before. please do not go there! they still want me to pay 300$ but they didn't fix anything on my car
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June 2023 by Michaela Humphrey
My family has been coming to Summit for over 20 years and they will always be our mechanics of choice.
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April 2023 by Marissa McNamara
This place is awesome! They are honest and do good work. I recently had to get a mirror replaced, and they hunted around to get me a reasonably priced one rather than taking the easy way out and getting it from the dealer. They are not corporate, and they treat you like a person. Unfortunately, they can't give a time when your car will be ready, but that's fine because, really, whenever a place gives you a time, it takes longer and = frustration anyway, so no big deal.
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April 2023 by frances childs
Great customer service but could not repair my vehicle. 2004 Kia Sorento
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March 2023 by Andrew Eastham
I’m the kind of person who nurses vehicles along for 15-20 years. Summit has done a variety of repairs on my 2 older Hondas. They have always been correct the first time with their diagnoses. They have always had the repairs completed when promised and never gone above their estimate.Services: Steering & suspension replacement
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February 2023 by Alvan Allen
Check engine light was on my Honda & needed an oil change. This was my 1st time using their services. Mark called me the same day & told me the check engine light was a product of the charging system. He said they will start with replacing the spark plugs and if that doesn't resolve the problem they will also replace the the ignition coil (and of course change the oil). I got a call back later the same day from Summit saying the car is ready and they did NOT have to replace the ignition coil. I appreciate their honest and integrity!!!! They have a new customer in me now & going forward. Also, the price was very fair & reasonable.
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February 2023 by Yvonne Stanley
I took my car here for brakes in 2020 and they absolutely ruin it. They put the wrong antifreeze in it. My car then overheated and needed a radiator hose. They said an animal chewed through some of my wiring and they called themselves fixing the problem but it still jumps when I takeoff. None of this was happening prior to taking my car in for brake pad replacement. They also said I had a crack in my engine head which they caused from my car overheating and now my car is grossly devalued. It jumps when I first takeoff. Proceed with caution and I didn’t see their ASE certification. They play guessing games with your car and when they mess up, they charge you for THEIR mistakes. They should not be in business. Marc is rude and abrasive. Jane is rude too.Service: Auto brake replacement
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February 2023 by Do It All Event Rental's
The rooms was nice and clean. Happy hour was great. Breakfast was spectacular. Shout out to the chef that made the omelets.
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January 2023 by John D.
This is the very first review I have ever made on yelp or any other website but I am not only disgusted but amazed at the horrible treatment I have received from Marc at Summit Auto. And the result was also extremely dangerous . Going back about 17 years I used Summit for a few repairs and found them competent and trustworthy. Until recently I've had very little need for an auto mechanic but did use one a few times closer to where I live in Cobb. My experience and opinion of Summit now is they are not even remotely the same company and that Marc has become more and more arrogant, untrustworthy, and potentially corrupt as well. Before the holidays I took my 2017 Subaru Forester in for a problem I was having . The problem was that at higher speeds my front end started shaking, similar to the feel of a flat tire. I paid him $85.00 to "evaluate" the problem. Their diagnosis was that the left front shock absorber ( strut ) was the problem and it would cost me about $600.00 to have replaced and they would have to order the part. So I called back and simply asked if the part was in and tells me, that he didn't have time to look up whether everyone's part was in. Seriously. But he reluctantly called back and said it was in and I could bring the car in to have the shock replaced. Took it in and they quickly put the strut on. It looked to me like they were rushing a lot of people in and out before the holidays. I told him that I was driving to Louisiana for Christmas and was concerned that this job was done correctly. To make a horrible long story shorter, I drove to my Forester halfway to Louisiana, over 300 miles and at normal highway speeds it started shaking again, badly at any bump or grove in the road. It started at about 60 miles per hour. It was Christmas Eve and I had no way of finding someone to check it out, besides I was in the middle of nowhere. So, I drove 50 miles an hour between semi-trucks just trying to get there and back. Obviously I needed Marc to fix this, not some mechanic I didn't know that he would say messed up my car when I got back to Atlanta. When I got home I immediately called four Subaru specialists before I called Summit, who are Roswell Subaru, Kennesaw Subaru, Decatur Subaru, and Three Star Subaru of Decatur. I simply asked them one question " the front end of my 2017 Forester is shaking when I hit pretty much any bump on the highway at about 60 miles or higher, and what do you think could be the most likely cause of that. " ( same question I asked Marc before he slapped a strut on my car. ) Without hesitating all four of these Subaru mechanics said the exact same thing - which was - this is a very common problem with both Foresters and Outbacks and it's almost certainly either the control arm bushing that connects the frame to the wheel which they see a lot of ( they said $500-600 or the cv ( constantly velocity joint ) that also involves the movement of the wheel in relation to the frame, they said about a $224.00 job. Not half the companies told me that, all four ! Now , the second question I brought up was, " someone told me before I talked to you that it was most likely a bad front strut does that sound likely to you? Guess what, again they all said the same exact thing, no way, we never replace struts unless the car was involved in a major front end collision. One of the mechanics suggested that I take it to my oil change garage and put it on a lift, if the left front tire has play in it and wobbles it is definitely one of the two things they told me, control arm bushing or cv joint. I did and it wobbled. Then I did something I wish I had done before going to Summit, I googled " front end shaking on 2017 Subaru Forester" guess what, all the responses I saw told me the same thing the Subaru mechanics told me and showed how they were fixing it and some of them the appropriate cost. In conclusion, I called Marc and told him the story and the results of my research. This was Friday. He says I'll call you Tuesday and we'll get
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October 2022 by Wes Bryan
Brought the car to diagnose front end noise and check engine light. Did not diagnose front end noise, but charged $109 for diagnostic even though they said nothing about a diagnostic fee. Said the fee would be applied to repairs, but then they said they would not apply the fee to repairs. Also was very rude.
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September 2022 by Katie Teal
Summit Auto had my car this week and I was very happy with the service. That had to track down a part but kept me informed and I felt like the prices were fair..I will gladly use them again!Services: Oil change
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July 2022 by Karl Weismantel
I recently bought a new car (first time ever) but wanted to let folks know that Summit helped me find the least expensive way to keep my old car going for years. They were great at saving me money and keeping me on the road. Thank you!Service: Auto maintenance