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December 2023 by Elayna Roper
Amazing experience here working with Stefon Alexander. I had fraudulent activity on my accounts and this is the first time this has happened to me. He made my experience relaxed and seamless. Amazing customer service and knowledge from him. Thank you for everything!
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November 2023 by Nakia Glenn
The WORST bank in history. And to add the Branch Manger Mahin does not like African Americans. She blatantly asked me "why was I at her location" when I live 2 mins from it.Please beware: They will keep your money for lengthy periods of time with no valid reason. Report them to the CFPB if you have any issues.
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February 2023 by Michael Young Bey
Love this Truist location easy access for the ATM.
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October 2022 by Lane Wiedmann
Horrible customer service. 34K in fraudulent checks taken from our business account. Account was frozen went to this branmch to set up new account, waited over an hour for the banker. She then left to get her nails done next door ! I was told to come back, came back EOD and was told she still was not back and would call me. Heard her on the phone saying it was too close to 5. My questions about the account all unanswered. Will be taking my business elsewhere.
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October 2022 by Charlie
Customer service at downtown Decatur branch is hit or miss. Phone support is horrible! I have never called when there wasn’t at least a 40 minute wait due to high call volume.
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September 2022 by Ravi Shah
They are placed at perfect location.Staff is very friendly and understanding.
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June 2022 by Ursula Wiedmann
Horrible customer service. 34K in fraudulent checks taken from our business account. Account was frozen went to this branmch to set up new account, waited over an hour for the banker. She then left to get her nails done next door ! I was told to come back, came back EOD and was told she still was not back and would call me. Heard her on the phone saying it was too close to 5. My questions about the account all unanswered. Will be taking my business elsewhere.
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March 2022 by Charley B
Customer service at downtown Decatur branch is hit or miss. Phone support is horrible! I have never called when there wasn’t at least a 40 minute wait due to high call volume.
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August 2021 by Frank Lawton
Great branch with friendly people
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July 2021 by Clayton Banks
Couldn't go inside, one ATM open, teller not available through ATM today for some reason, good waste of my time, SunTrust went downhill after the merger, don't get me started on the 7 dollar charge to cash checks from customers written on SunTrust checks
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May 2021 by Kyle Sweeney
Literally the worst customer service interaction I have ever had. The bankers here are very very slow and inept. Use a different bank, never use this awful branch
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February 2021 by Thomas Bloomingdale
No matter how many times or what day you call this branch they don’t bother about your phone call at all, they don’t answer the phone. They just put the phone number for a show off
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January 2021 by Jennifer Bruce
The tellers at this location are so nice and helpful. I love the speed of service and the level of professionalism and care!
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August 2019 by Brandon S
(Updated)Suntrust double presented an official check I made at this branch. It overdrafted my account and disabled my credits cards as well. I was without any money or credit for 3 days because of their error and I wasn't even offered temporary credit for my troubles. I was trapped at work because I couldn't pay for gas and didn't have money to buy food because of a clerical mistake that I had to fix missing work and going to the offending bank in question. Worst banking experience of my life, if you have the option of banking here or throwing you cash into a dumpster fire, go with dumpster fire. At least you know what it will do. The staff were friendly though, so that's nice.UpdateI contacted them on twitter and suntrust was able to help me out in less then an hour. Moral of the story, if you got an issue, ignore the branch and take it up with them on twitter.
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September 2018 by Michael S
(Updated)
