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November 2024 by John Murray
I strongly advise anyone considering renting at Extra Space Storage in Doraville to think twice. My experience with this facility has been incredibly frustrating due to their arbitrary rate increases and lack of transparency. When we first rented our unit, there was no indication—either on their website or during the leasing process—that the rates would change after only a couple of months. Yet, in under 6 months, our rent was increased by nearly $100, with no prior notice. In fact we only found out when we received a postcard on October 27th, that told us our rate was increased on October 3rd. When we called the store manager they stated that their system said it was mailed out in prior to the increase, and they have tracking saying something was delivered but could not provide us with that tracking information.
This seems to be a common practice at this location, as I’ve found numerous reviews from others who’ve experienced the same sudden rate hikes. What’s even more infuriating is that Extra Space is currently advertising units for $100 less than what we’re now paying, as long as you commit to a stay of four months or more. This bait-and-switch tactic is extremely unethical.
When I called to discuss the issue, the assistant manager was not only unhelpful but also rude and condescending. She brushed off my concerns and simply said the site manager would call when they had time. This lack of professionalism, combined with their shady pricing tactics, has led us to make the decision to vacate our unit—incurring additional expenses in the process.
If you’re considering renting from Extra Space Storage, save yourself the headache and find a more reputable facility. Their deceptive pricing and poor customer service are not worth the hassle. This is beyond frustrating as me and my company have been loyal ExtraSpace customers for years, and to see this type of deception and service is not acceptable.
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November 2024 by Melissa Spielholz
Christian is wonderful. Very kind and courteous. Storage is kept clean. Highly recommend. A+++
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October 2024 by Charles Delvalle
Christian is good person
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October 2024 by Christopher Charles
Easy rental account setup. Christian was very helpful and went through everything concerning contract with ease.
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October 2024 by Latoya Turner
Great customer service
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October 2024 by RaHeem Lane
Clean unit , very easy rental process online
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October 2024 by Wadricka Clark
Christian was friendly and helpful. I was able to view then rent my unit all within 20 minutes.
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October 2024 by Georgia Peach Movers
Great experience
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September 2024 by A. K.
Wally, the manager, was super helpful. She did a great job of explaining the different options and helping me figure out the right solution. This storage facility is one of the cleanest i’ve seen.
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September 2024 by Anthony Matos
Wally was so helpful and polite she keeps the place very clean I'm really happy I'm renting hear. I KNOW MY BELONGINGS ARE SAFE. Thank you wally.
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September 2024 by BJ Jones
Employees are very helpful! I love that there are carts for unloading. Very reasonable prices!
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September 2024 by Keri Hinn
Great customer service. Kevin helped get into my unit for the first time. There was a lock on the outside before I even arrived
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August 2024 by You_Better_Say_That
Had an issue with online servicing but Wally quickly took care of us!
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August 2024 by Rashad Abdulai
Rhetta was an amazing!!!!!!!
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August 2024 by rockeal olawale
Rhetta was really great today when I came to the front. She has a welcoming smile and very patient.
