-
October 2023 by James Moore
9/17/23So my vehicle was towed to the shop second week in August give or take a day or two. After they diagnosed the issue the decision was made that I would not be repairing it and so I paid them what I owed which was just a diagnostic fee. I then posted the vehicle for sale online. I went back to the shop two times after that to gather things out of the vehicle each time having conversations with the service manager. The vehicle was not in running condition so it took 4/5wks to sale. I go to meet the gentleman who was going to purchase it so that he can load it on his trailer and my car is gone. The shop had it towed. The never placed a call to me never a discussion about it needing to be removed off properly. The topic was never breached. They knew I my intent was not to abandon the car. So now I have to pay a tow fee and storage fees equaling $275. Their parking lot was empty except for three cars. They didn't need the room. My mind is blown this is how they reason to proceed with this. Just pick the phone up!!! They pick it up when it's time to get paid so I'm puzzled why they couldn't pick it up this time.**Update as of 9/18/23**So since it was Sunday when I discovered my car had been towed. I had to wait till today(Monday) to speak to someone. I wanted to speak face to face with someone so I went in person. So I asked why was my car towed? The response I got was 'Because of the length of time it had been here' my response 'but we spoke about this you knew I wasn't planning on abandoning the car and I was selling it correct' Them:'Yes'. Me: 'where is your policy stating how long a car can be here' Them: 'We don't have one'. Me: 'why didn't somebody call me' Them: 'We did on the 7th' Me: 'let's check my missed calls on my phone' (no missed calls from them) Me: 'did you leave a message'(you would think if it's so important to get a car out of there that you have it towed you leave a message right?) Them: 'I can't remember' Me: 'can you tell me the number you called' Them:'it would be on your invoice' Me: 'let's pull the invoice and see if you have the right number' Them: 'Not sure where it is' Me: 'that's odd. So I still don't understand why don't you have it towed' Them: ? ???****As of right now still no offer from Tilly Mill to help pay for anything and the tow bill ended up being $400 and not $275.
-
September 2023 by James M.
So my vehicle was towed to the shop second week in August give or take a day or two. After they diagnosed the issue the decision was made that I would not be repairing it and so I paid them what I owed which was just a diagnostic fee. I then posted the vehicle for sale online. I went back to the shop two times after that to gather things out of the vehicle each time having conversations with the service manager. The vehicle was not in running condition so it took 4/5wks to sale. I go to meet the gentleman who was going to purchase it so that he can load it on his trailer and my car is gone. The shop had it towed. The never placed a call to me never a discussion about it needing to be removed off properly. The topic was never breached. They knew I my intent was not to abandon the car. So now I have to pay a tow fee and storage fees equaling $275. Their parking lot was empty except for three cars. They didn't need the room. My mind is blown this is how they reason to proceed with this. Just pick the phone up!!! They pick it up when it's time to get paid so I'm puzzled why they couldn't pick it up this time.**Update as of 9/18/23**So since it was Sunday when I discovered my car had been towed. I had to wait till today(Monday) to speak to someone. I wanted to speak face to face with someone so I went in person. So I asked why was my car towed? The response I got was 'Because of the length of time it had been here' my response 'but we spoke about this you knew I wasn't planning on abandoning the car and I was selling it correct' Them:'Yes'. Me: 'where is your policy stating how long a car can be here' Them: 'We don't have one'. Me: 'why didn't somebody call me' Them: 'We did on the 7th' Me: 'let's check my missed calls on my phone' (no missed calls from them) Me: 'did you leave a message'(you would think if it's so important to get a car out of there that you have it towed you leave a message right?) Them: 'I can't remember' Me: 'can you tell me the number you called' Them:'it would be on your invoice' Me: 'let's pull the invoice and see if you have the right number' Them: 'Not sure where it is' Me: 'that's odd. So I still don't understand why don't you have it towed' Them: ****As of right now still no offer from Tilly Mill to help pay for anything and the tow bill ended up being $400 and not $275.
-
August 2023 by Jessica Kerrigan
If you’re looking for a good mechanic, here’s your spot. The turn around time takes a moment, but they’re honest and fair with their prices. Highly recommend if you live in the area.
-
June 2023 by Shaniqua Newbold
Extremely rude. Pulled up for emissions 2 hrs before they closed. Some guy just kept doing the throat cut motion. Didn’t say one word to us. Won’t be back.
-
June 2023 by Eli Ebrams
I almost dont want more people to know about this mechanic. He is great, old school and honest. Been going to him for years now
-
June 2023 by Allie Norse
the approachable and personalized care one expects from small businessesService: Tire rotations
-
June 2023 by Zach Worley
Had them mount and balance 2 trailer tires for me.They were reasonably priced and responsive when I called as well as having them ready when they said they would.
-
March 2023 by Amy K.
I took my Lexus in for a "check engine light" repair. The owner determined that the O2 Sensors needed to be replaced. He replaced 3 of the 4 sensors for ~ $1000.00. We picked up the SUV and within 30 miles the light came back on. We returned and Danny further assisted us. As we drove the car, the light came back on and stayed on. We contacted Danny and he advised us to take the car to the Lexus dealer. He forewarned us that the dealer will tell us that the sensors are not OEM. If the parts are truly OEM and not possibly refurbished or reconditioned, why would he warn us? Before the repair warranty was up, we wanted to have the owner check the sensors to make sure they were not defective. He would not help us in any way. I asked him if he would use his code reader and let me know the code and he said no. He was rude and unprofessional. He did not honor the warranty. Please be aware of the unprofessional service you may receive at this auto repair center. The owner's son Tommy is kind, professional and helpful.
-
October 2022 by Jonathan Jackson
Came in with a check engine light on... could have been thousands of dollars butturns out that the repair was fairly simple. He did the ethical thing and didn't try to just do repairs for extra money! Thank you very much! I highly recommend Tilly Mill Auto Service CenterServices: Oil change
-
June 2022 by Ge H.
Good lord for the sake of your families safety don't take your car there. The owner will complain and complain about his workers not showing as to why they could not get your service done (iow, high staff turnover thus dangerous repair work with unqualified people). To get in touch with them you have to drive over there because they take the phone off the hook !!! I took my cars there many times back in the day but now they are just awful and should not be in business and taking advantage of people. Somehow, I guess since the BBB is just overloaded, they get away with it. My family is the most important thing of course and so I have found someone really good just up the road to give my business to.
-
February 2022 by Janet B.
I've been taking my cars here for more than a decade. I can always rely on their honest assessments and quality work!
-
January 2022 by Evan Kellner
I have been bringing all of our cars to Danny, Ken, and their crew for many years and explicitly trust them when it comes to any and all aspects of our cars maintenance. There has never been a time when work has been performed when it wasn't needed, or that I felt overcharged.
-
January 2022 by Sammy Saladino
Highly recommend this place. Danny and Ken always do a great job. They get the job done right the first time and the pricing is fair.
-
January 2022 by Sammy S.
Highly recommend this place. Danny and Ken always do a great job. They get the job done right the first time and the pricing is fair.
-
January 2022 by L F
Quick (I was in and out in 10 minutes), convenient & expertly done!
