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December 2023 by Mercy Kelly
Naomi was so sweet and this other hispanic lady that i didn’t have the chance to know hew name as well but Maggie is a bittersweet person, went in today to close my joined account, could do it, everything went fine but went in to also solve a problem with my mom’s FICO account because since she opened a joined account with her husband she was not being able to have access to her score. We tried to show Maggie the app, she brushed it off and after a while i tried to tell her that the problem was that last time my mom was there she changed my mom’s address to her last residence in brazil, what makes no sense because we been living here for almost 5 years now, she shushed me and talked over me while i was trying to explain and who actually listened to me was the very sweet hispanic lady, well, i guess she should just practice her listening skills
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October 2023 by Miss Clark
WORST WORST bank I’ve ever visited. I was just there to get change for my store and I sat there for almost a hour. I watched the other teller take everyone else except me. The manager was harassing the tellers to take their breaks. Everyone in there was mad and had been waiting for hours. How is this bank still open?
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September 2023 by Jade Clark
WORST WORST bank I’ve ever visited. I was just there to get change for my store and I sat there for almost a hour. I watched the other teller take everyone else except me. The manager was harassing the tellers to take their breaks. Everyone in there was mad and had been waiting for hours. How is this bank still open?
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September 2023 by Davianta Jackson
Lines are always ridiculous.NO DRIVE THROUGH.Remove business line!!!!! BECAUSE ITS never open.Black bald older male behind counter is alway dry rude. absolutely the worse yet crowded BOA location in the middle of the suburbs
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September 2023 by Nathan Ethier
This location is a dumpster fire. Two separate trips and a hour plus waiting in line each time for simple banking transactions. Drive thru is boarded up. Half the teller windows are boarded up. Plenty of employees milling around asking how you need help, but only 2 people actually helping people. Avoid this branch.
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September 2023 by Rayeme Lawson
Tara was extremely helpful and very sweet, made me feel like I was speaking to a family member while setting up my first bank account. She's wonderful.
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July 2023 by Jamon Richardson
Mrs. Robin Lozano help me open an account and sign up for a credit card her personality is everything she helped me the best way fit and made me feel really comfortable she makes BOA look really good ?
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May 2023 by Marian Krueger
This has got to be the slowest bank I’ve ever experienced. I have to bring my 88 yr old mother in law each month and it takes forever. Mismanaged!
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February 2023 by michael villanueva
If you need a bank that can give you access to your funds quickly do not use Bank of America, upon opening the account they do not give you a temporary card, a digital card or anything, you must wait at least 14 days before you finally get a card to use, kinda lacking for the year 2023
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December 2022 by Adekunle Adewumi
VERY USELESS BRANCH,WILL NOT ATTEND TO YOU TO DO A NOTARY. SAT ME DOWN FOR OVER 15MIN. THIS LADY AT ENTRANCE OF THE BRANCH. DECIDED TO ATTEND TO ANOTHER CUSTOMER JUST COMING INTO THE BRANCH AFTER SITTING OVER 15MINS. LEFT TO TRUIST BANK. I WAS IN AND OUT iN 3MINS
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November 2022 by Shaheen Solomon (ssolomon88)
Wait lines are extremely long. Tellers have no sense of urgency and randomly abandon stations to speak in the back. You'll wait at least 30 min to process an interaction with 3 tellers. Shameful.
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August 2022 by Karen Lingefelt
I love bank of America I have been with them for years they always alert me when there is a problem
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June 2022 by Erica Turgeon
I stopped by to use the drive through ATM today and it ate my debit card. I was not too pleased so I went inside and sat with Maggie and another young lady. They were both accommodating and so sweet. I was less mad and they expedited my card for me. Maggie is phenomenal and you can tell she is all about the customer, rare to find that these days! Thanks Maggie!
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June 2022 by Len Shelley
Garbage ?!!!!!!! If you value your time and sanity don’t do it. Read the reviews, where’s the lie? Lines out the door daily. Don’t call cause they won’t answer. Drive thru CLOSED!!! Thirty minute wait. Manager, she’s garbage. Tellers very nice but very slow. I’ve read back multiple years of the same reviews. I won’t even bother to discuss my specific issue.
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May 2022 by Alonda Williams
This bank in Douglasville is ridiculous. I am waiting to get a check verified at Bank of America. I was rudly informed by the lady at the entrance desk that there are 12 people in front of me waiting for customer service. I've been waiting an hour. There are three tellers and and four people in cubicals. Noone is in in teller line. While sitting patently, they have 1 person doing the check verification and she is also opening up accounts, handling issues with accounts, etc. People are getting agitated waiting so long. Everyone was quiet until the verification lady was finish with a group of men in the cubical and started talking about getting some work done around her house. She went on for about 15 mins. Other people have to get back to work also. The lady at the desk yells out. "You wouldn't have to wait this long if you open up an account with us." I was baffled. If this the way they handle their non members, they will handle their members the same if they get upset with them. Everyone yelled at the lady at the desk that this process makes people not want to open up an account. I will never personally back with any Bank of America.The people their are so rude.
