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April 2024 by Antonio Lindsey
4/17/24I just left there, my pregnant wife was craving some ice-cream.I called the store and asked them will they serve ice-cream as long as I make it there before 10pm.I get there at 9:37. Two girls are doing something in the back but looking at me, look at them while they are looking at me. I stood at the window for about 3mins. Before I tapped on the window.One of the girls walk up and take my order.I asked for a waffle bowl with a double scoop of butter pecan ice-cream and a strawberry shortcake for my wife.I got two "half scoops" of butter pecan and the S.S.C wasn't any better.We understand you kids want to be out at 10pm but you aren't cooking anything, you're scooping ice-cream and charging alot of moneySomeone should be able to come up at 9:55pm get good service and a decent size helping of ice-cream...YOURE LITERALLY JUST SCOOPING IT OUT OF A CONTAINER, ITS NOT THAT SERIOUS!
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March 2024 by Allen Edgar
The most delicious stuff with the friendliest staff.
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March 2024 by Janay Ellis
My Best friend and I was in the mood for a pick me up and Brusters icecream would do the trick. Upon arrival to the drive through, we announced we needed a moment to figure out what we wanted and So excited from all the options to choose from. My friend said what she wanted with pressure from the drive through staff, is that all! She kept stating with an irritated tone. When I began my order, before I could finish, is that all! She stated once again sounding irritated. So I just ordered without really knowing how the sizes of the cones work, just to get out of there and no longer deal with the rude and inpatient worker. Some one once said, you cannot eat icecream and be angry, very true, however, I definitely left from there unhappy with the service. Will not return to this location.
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February 2024 by Mike Ohr
They need to update the online hours, evidently they close at 9:30 on a Friday night any can only say “we closed” on the speaker at 9:35.
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February 2024 by Cal Riech
They close at 9:30 not 10 as shown. Staff inside at 9:45 waved me off.
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January 2024 by Lou KB
Ordered 1 ice cream in a waffle cone and a small sundae. Came out to $10.22. drove up and paid. Only got the small sundae. She repeated the order perfectly and still got it wrong. So disappointed asked for the receipt she charged me for a turtle sundae. Not what we ordered.
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November 2023 by Blane V
Very small ice cream sundae for $9.00. I never remember it being this expensive when I used to visit. Not worth it.
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September 2023 by antonio battle
This place is very dishonest. I purchased 3 items and paid $33.50! The problem is… they do not fill the cups up with ice cream. My sundae was camouflaged with tons of whipped cream and little ice cream. The two Reese’s blast were 3/4 full. I do not have a problem paying for qualify, but at least fill the cups up with ice cream and don’t camouflage with whipped cream 3/4 full. I know that my business won’t affect their bottom line, but I Will NEVER frequent this place again!
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September 2023 by Rebecca A
They were fast and very nice. Never been mad at a flavor yet ?
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August 2023 by Kia Spearman
The staff is pretty rude, but I could excuse that if the ice cream was good. Too bad it isn't. Compared to other Bruster's stores, they are extremely cheap with the ingredients. Where are the Oreos in the Oreo ice cream? Nowhere to be found. Same with the chocolate chips in the chocolate chip ice cream. Also, I waited about 8 minutes to even be acknowledged by staff, as they were too busy taking drive thru orders. I noticed one staff member stacking ice cream cones instead of even saying "I'll be right with you". I will be going to Coldstone from now on.
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August 2023 by Kia S.
The staff is pretty rude, but I could excuse that if the ice cream was good. Too bad it isn't. Compared to other Bruster's stores, they are extremely cheap with the ingredients. Where are the Oreos in the Oreo ice cream? Nowhere to be found. Same with the chocolate chips in the chocolate chip ice cream. Also, I waited about 8 minutes to even be acknowledged by staff, as they were too busy taking drive thru orders. I noticed one staff member stacking ice cream cones instead of even saying "I'll be right with you". I will be going to Coldstone from now on.
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July 2023 by Summer Hood
I went to Bruster's for ice cream and I will no longer be going here. The order was disgusting and I usually get this all the time with no issues. The ladies were very rude and they even rolled there eyes at us. I want no part in this place and they have lost their business from myself. I recommend nobody goes to this place because it's not worth the money at all.
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July 2023 by Chris Elliott
Great sundae. Unfortunately, it was $14 for a 2 scoop waffle bowl sundae with 1 single topping. Yikes! Probably won't be back at those prices. Unfortunate, because the ice cream is pretty good.
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July 2023 by Tom R.
Ice cream is good but not worth the price. Better value elsewhere. DQ blizzard superior to their blasts
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July 2023 by Sandra B.
We have frequented this location several times. We never have any problems except we always have to ask for napkins. On our most recent visit, we ordered a small cup of strawberry ice cream and a regular waffle cone with butter pecan ice cream. When we got to the window, the total was incorrect. Then we realized she had rang us twice for one of the items. She corrected it with no apology; my husband said she was robotic. She wasn't the type to go over and beyond at being friendly. When she handed me the cup, it was in a brown paper bag with a lid. Usually they ask if we want a lid but I knew the cashier knew I was ready to eat it right then. I'm not sure why she didn't tell her co-worker. Rather than bring it up to her, I happily accepted it. What's done was done. The serving service at this location is always good. You definitely get your money's worth.
