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September 2023 by Iesha Stackhouse
I truly appreciate the owner for taking responsibility for his worker and offered me a solution that benefited the both of us .
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August 2023 by deseree s.
The customer service in the past was very good and non confrontational. Today it was so off putting that I went to Hiram. The Hiram location is 10 miles further from my home. Hiram was wonderful and they now have a new regular customer. See Trey in Hiram he's a professional and very courteous. You wont be nervous about who touches your car.
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August 2023 by Steven Lloyd G.
From the moment I pulled into Express Oil Change in Douglasville, I could tell that this place was committed to excellence. Their efficiency, professionalism, and fair pricing immediately stood out.My technician, Erik, was a testament to the high standards of the establishment. He swiftly got to work on my oil change, assisted by his adept team. Throughout the process, he was courteous, transparent, and perfectly exemplified the best in customer service. Erik's dedication went further when he took the time to inspect my air filter. Learning I had it replaced earlier in the week at the local Chevrolet Dealership, he showed me how I could have saved $75 had I opted to do it here. A small gesture, but one that showcased his genuine concern for customers.I didn't get to note the manager's name, but his presence was undeniable. He seemed omnipresent, meticulously overseeing the operations and ensuring everything was up to the gold standard. A clear sign of leadership and dedication.My experience at Express Oil Change was nothing short of five stars. I appreciate the meticulous care and the value-driven service. If you're in Douglasville and in need of car maintenance, don't think twice. Head straight to Express Oil Change and ask for Erik. You won't regret it!Highly recommended!
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June 2023 by Michaela Copeland
they were really eager to help and were very kind!! i appreciate their hospitality and good prices! would recommend.
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May 2023 by Samantha G.
My first visit to this business (about 7 months ago) was an exceptionally good experience. The mechanic found the culprit for my tire pressure warning light not turning off and replaced the bad tire sensor on the related tire. Reasonable cost and done in short amount of time and problem was solved. Five stars! Then, just 2-weeks ago, tire pressure light stayed on and I took it to Express Oil Change and Tony (not the same mechanic as on first visit) said the problem was that it was due to incorrect air pressure in my tires due to warm weather, etc. and he said he fixed the problem. The next day, the light came on again and I reasoned that it was due to heat and all this jive-talk that Tony had told me, so I did not get too concerned. Then, I noticed that the back Right tire looked very low and had it checked out by a local auto shop. That tire had just 13 lbs of air in it and when tire was removed, the mechanic found a very, very sharply pointed nail stuck in the tire as the culprit. He took care of it and the light did not come on again. Seemed to me that Tony just gave me a rush job compromising my safety with a tire that he knew had more problems than he indicated. When an experienced mechanic who specializes in tires checks tire pressure and ONE of the tires is low by more than 50% of its recommended amount and does nothing to fix the problem (take the tire off and see what's going on), that is cause for great concern as he is endangering the safety of the driver!
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April 2023 by darrell watkins
The bomb
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December 2022 by Clay C.
I came in with a small problem to be checked out. I dealt with Q and Aaron, who were both kind and professional. They went above and beyond the call of duty to take care of my problem. I was most impressed with their honesty and uncompromising integrity. This shop is awesome, go here if you need help with your car!
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November 2022 by Nikki N.
Excellent Service.. Ethan Lamb did an amazing job helping me change my filter... he took the time to research how to get to my filter... let me tell you he got in there; He had to practically take my car apart .. I went to 3 places prior which attempted and when they figured out all the things they had to do they gave up on it ... once again Thank you Ethan for going above and beyond
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November 2022 by William Lands
Thanks boss
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September 2022 by Hard W.
On a road trip with my family and the ac started acting a fool. It was hot! We called and asked if they check Freon and he said yes with a service check. We pulled In and he said it would take 30 mins and it literally took like 35 mins. How amazing is that!! Fixed Freon! And we were back on the road like nothing ever happened! They really saved the trip!! Thanks guys!!!
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September 2022 by Paul W.
Extremely disorganized and no sense of customer service, taking forever to get a simple oil change.
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September 2022 by Erica M.
I called twice at 12pm on a Saturday and got no answer. Not responsive. They just missed business, but while I'm on the subject, getting food and services these days is just the pitts!
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August 2022 by Dawn C.
The best team in Douglasville. They r honest & reliable & as a female, they have always taken time to explain & help me understand what's going on. Any service from their skilled mechanics when something is wrong with ur car will ALWAYS end with you receiving top notch service. And if u have no idea of the type of service u need, like me at times, u can feel reassured that they will take great care of u & IN NO WAY try & give u service u really don't need. Express Oil Douglasville Auto Repair service is highly recommended.
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August 2022 by Marie
I took my car here and my things was stolen from my car, the guy who is tall and caucasian is who was working on my car and he was drinking a beer, also he looked high while my car was there.I will not go back.
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July 2022 by Imani M.
Horrible service. It says 10 minutes i sat in my hot car for over 45 minutes. The parking lot is weird and you have to get it line to get your car serviced, which isn't the problem. There's no signs saying this. And the line isn't marked it appears like you can just drive up like their other locations. The older black gentleman was calling customers stupid for not knowing this, i myself didn't know as a first time customer at this location and listening to him berate other customers was so unprofessional and uncomfortable to listen to. Then he started talking about how Asians don't know how to make gloves because they were made in China and Taiwan. I sat there for 45 minutes listening to him complain about everything and talk about other customers. Never coming back. Such a horrible experience.