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November 2023 by Lia Lew
Today my boyfriend stopped by our storage unit to get a couple of things out , and he locked himself out of his Tesla due to leaving his phone in the car ( all while inside the facility ). He walked to the front office to ask if someone would help him all he needed was a phone to download the app. The old white woman at the front refused to let him in after he pleaded for help, shut the door in his face ( wouldn’t even allow him in the establishment ) and THEN told him to hold on while she tries to help another customer , and then proceeded to shut everything off in the office and ran to her car as if he was going to do something to her!! This is all happening at 10AM! She then told him she doesn’t trust people when she meant to say is she doesn’t trust BLACK people!! This establishment is RACIST!!! Thank God for the Good Samaritan family that came and actually helped him!UPDATE:My boyfriend reached out to the manager, and he was very understanding, and polite about the situation as well as noted the situation should have been handled differently. He has restored our confidence in their customer service going forward.
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October 2023 by Riheem Jefferson
First time stopping by here and when I say the customer service pulls you right in! Jessica helped me get settled into my new unit this morning and the process took no more that 15-20 minutes. They have very reasonable pricing and well kept storage units. Highly recommend 10/10. Thanks Jessica looking forward to being one of your best customers. I wanted to come back and add an update to this review. It is now 10/28 not even a full month into this storage experience and this older lady working here at this office seems to have problem with allowing customers to use the office phone in emergency Siri and tries to sneak out when she tells you to wait outside while she deals with a customer. Not sure what the issue what but this was definitely an eye reading experience. Will continue to update as I go.
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October 2023 by Jana Durden Holt
Cleanest best kept storage facility I’ve used in 40 yrs. Great place , great rates!
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October 2023 by Joe Marmorosa
The staff are very Professional, Friendly and Helpful. I would definitely recommend this business. Also very clean..
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October 2023 by Brittany Jefferson
I’ve been a customer since April, and they are a great storage facility! Someone is always able to be reached, and they handle all of your needs with a sense of urgency! If I ever need a storage again, I will for sure use them.
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October 2023 by Claude Lewis
It was a great experience no problems accessing my things.staff was very helpful felt my things were safe
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September 2023 by T KBrew
Decent prices. Only downfall is no one (I assume) is on the property you have to call for everything.
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August 2023 by sweet p
I will rent a storage from Fortress Storage any time clean and secured storage place and reasonable prices and wonderful customer service thank you fortress storage ??? ❤️
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June 2023 by Mike Cribbs
I rented a storage unit in Douglasville on Saturday, 17 June 2023. The lady in there was the sweetest lady I ever dealt with in customer service fair friendly. She help me with everything I needed to get done and I would recommend anybody that needs a storage unit to rent from them
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June 2023 by Marion S.
Professional and courteous customer service. We had a great experience with the staff members.
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June 2023 by little Blue
Staff was awesome, super helpful and friendly. Had to leave a very valuable trailer there during my move. The I ran into difficulties moving the trailer and they help let me know what was going on since I could be there.
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June 2023 by Jermane Enoch
Jeanette provided excellent customer service. Pricing great. Very clean storage, and a secured facility inside and outside. Thanks, Jeanette for your help with storage needs!
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June 2023 by Becky Torres
Amazing customer service! Super pleasant to work with! Made a difficult move as smooth as possible for my family and I.
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June 2023 by Sammy/Tanyitia fambrough
Fortress has always been a great and consistent company. Safe and clean place to use. We love FORTRESS.
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April 2023 by Kelly Enoch
Amazingly clean and excellent customer services. Jessica, provide us with superb services. It is well lited and accessible. Great security services.
