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September 2023 by Tony Cordes
I needed a pulley on an old generator taken off and put on a newly remanufactured generator I purchased that did not come with the fan belt pulley. It is for a 1963 1/2 Ford Galaxie 500 XL. The auto parts stores could not find this fan belt pulley. Everyone was super nice. The mechanic stopped what he was doing to help me. Everyone in the business was super nice. I was money well spent. I started to do it myself and decided really quickly that I was going to have a problem.
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May 2023 by tom marney
My coworker had some serious truck problems, and he went to Higgins because it was the closest place to our jobsite. After some hand-wringing about backlog-- Higgins is clearly very popular-- they committed to having the work done the next day! The initial estimate was a bit horrifying, but the refined estimate was much lower, and the final bill was lower still. All in all, it was a very positive experience. I recommend Higgins wholeheartedly.
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February 2023 by Richard Teague
Excellent attention to details, staff was easy to work with.
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June 2022 by Tammy Dorris
Answered my questions as best they could over the phone. Very patient. Very busy. A month before I can even think of getting in.
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May 2022 by Lady Jet
What a wonderful experience!!Treated my vehicle with respect and care. (Even protected my seats, steering wheel, shifter knob, and floor mats with protective covers). Thorough inspection of my issue and detailed information relayed.Honesty at it's finest and super professional.Glad to know I have a mechanic who understands my specific Ford related needs and modifications.Can't wait to do business again.Highly referred.Services: Auto engine diagnostic
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January 2022 by KRISTA Mangum
Great customer service!! And very professional and honest!!
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December 2021 by Caitlin
If I could give 10 stars I would! Bought my Mustang from a dealer in Knoxville who sold me a car that shouldn’t have even been driven as-is. It had a check engine light and would shut off while I was driving constantly. Honestly, a very dangerous situation. After months and months of having issues with Jim Tidwell Ford not being able to fix my car, I brought it here. Over the course of my car being at Higgins for a month, I probably easily called them 30 times. They spent hours collectively with me on the phone. They even got on the phone with me and the dealer! Every single person I spoke to on the phone was so nice and extremely willing to explain things to me to help me understand what was going on. Patience is an understatement. These guys absolutely know their stuff. Turned out my car was set up for a supercharger without the supercharger! Ended up needing a new tune and stock fuel injectors and a few other things.Services: General repairs & maintenance
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December 2021 by Donna Marshall
I love this place. Got my husband's truck fixed needed a radiator and running great. Great customer service.
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October 2021 by Charles McGow
Little pricey but had me n and out n less than 3hrs changed plugs and did brake job(crossed drilled rotors)
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September 2021 by David Campbell
Excellent Customer Service !!
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March 2021 by Dorean Hagan
Awesome with fords!
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February 2021 by james glines
BEWARE!!! If I could give them 0 stars I would. There advisor Steve never called during the two times my truck was there. The FIRST Diagnosis was not correct and they put parts on my truck that it did not need. Then they said it was something else and then something else. It was $1700 at the end of it. The second visit was a come back for something they did. The mechanic performed work that I DID NOT approve. They replaced brand new fuel lines that were on my truck and never got approval. Then the mechanic lied and said the truck was running rough and that it needed another $1200 of more work done to it. After I just got it out of the shop and paid $1700 for repairs. It should last long than a freaking week!!!Then the owner makes me pay $200 to get my truck out. They kinked a fuel line under the fuel bowl and that is why fuel was pouring out of the bottom. BECAUSE the mechanic screwed up. They were not willing to own the mistake.The advisor and mechanic should be fired. I will never take my truck back to them. This place steals from hard working people.
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February 2021 by T Rosemore
Great service. Nice staff.
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December 2020 by Jared Mangum
If you own a Ford it is definitely the best place to take it.
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September 2020 by Matthew Hill
Best ford tuner around!
