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February 2024 by Meshandra Brown
This was my first time in 3 years shipping at this location. I came across several associates but none took the time to assist me. Upon using the self check out a associate Daniel was very pleasant , helpful and attentive to my needs. Hats off to Daniel for providing exceptional customer services.
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February 2024 by Allen Edgar
Great staff that actually look to help out. The plumbing department is top notch.
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February 2024 by Levi Cash
Lovely place
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January 2024 by ALFA X
EXCELLENT Customer service every time I visit the location in Villa Rica Ga. Thank you.
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January 2024 by Sunshine
Went in to rent a carpet cleaner. The guy working was awesome!!! He was so helpful and nice
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January 2024 by Larry Robbins
It is the place for almost anything
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January 2024 by Jay
Love that I can run in and out in a flash. No one bothers me, I grab my item, head to self checkout and am I’m out the door before they even notice I’m there.Some people might not like that, they need attention and affirmation, I prefer for you to leave me alone and let me get on. This place is excellent for that.
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January 2024 by Paul Downer
I have shopped here since it opened since Davis left it's going down hill management is terrible no leadership here lack of people in departments other employees just walking around looking lost I'm a local contractor I'm in the store almost every day it's getting worse!
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December 2023 by tabbie C
Processed an order for a new stove on 12/7 had a scheduled delivery for 12/11. No form of contact on that day of delivery. Called the store and was informed to wait 32hrs to call back and reschedule for another delivery date. Scheduled for the 19th still nothing. It is now 12/22 and I had to call and cancel the order. The lack of communication, the lack of customer service is way below then what I can give as a star rating. Highly disappointed in Home Depot.
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December 2023 by Corrina McKinney
I absolutely love this store, literally can spend hours just looking at the huge selection of home decor.Great garden center as well
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December 2023 by charles combs
Everything I'll ever need for home repair, renovation, or the everyday tools are at Home Depot. Glad I'm only a mile away, because I go there of6
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December 2023 by Diamond Demps
My husband and I came in Home Depot last night to replace our screen door handle. We spoke with Tam she worked in returns. She was so nice and extremely helpful. Although we didn’t get our part we appreciated how kind and generous she was with her time by helping us out. Her customer service was exceptional! Great job Ms. Tam from New Orleans, I peeped the accent and saint sign in your name tag.?
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December 2023 by Chelsea Tidwell
Shout out to Jennifer and I believe Zyia is how it is spelt in the paint department. AMAZING customer service and have been nothing short of a blessing to us during our home projects customer service is EVERYTHING and they both went way above and beyond to get us taken care of immediately
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November 2023 by Monark Miller
We've been frequent customers of Home Depot in a different area of Atlanta. We moved to Douglasville recently and have several renovation products underway. We chose to have Home Depot install new flooring in our home. The first red flag was the floor rep who came to measure our rooms didn't have the SKU in the order we had purchased. After scheduling our installation date, we were given a delivery date of 11/17/23. Early in the morning that day, we received an email stating a Missed Delivery due to either an issue with loading or unloading or someone over 18 wasn't present (that was not the case because I was home all day). When I called to inquire what happened, Tammy the Receiving Sales Specialist informed me they would deliver the material on Saturday. She never offered an apology or explanation for why it wasn't delivered. This made me upset because 1. I wasn't asked if we were available for a Saturday delivery, which we weren't because we had plans, and 2. She did nothing to try to make it work for the day it should have been delivered. When I stated my dissatisfaction with their level of service, she became short with me and immediately transferred me to another line where I was on hold for 8 minutes. I hung up, called back and spoke to someone else who was much more empathetic and worked to coordinate a delivery the same day. The delivery arrives and they start moving it to the garage. I stopped them and asked if that was okay because the installation company advised me to have the delivery brought inside because it must be kept at temperatures warmer than 60 degrees. He reassured me it was fine because they were vinyl floors. Today, the installers called to confirm tomorrow's installation date and said the flooring must be inside at least 24 hours prior to installation. My husband and I had to carry each box of vinyl flooring inside our home. By the way, the boxes are NOT lightweight. I am so done with the unprofessional behaviors of this Home Depot. I will have to travel to another town for any other home items we will need in the future because I will not give my money to a store where their employees couldn't give a damn about providing great customer service.
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November 2023 by John Smith III
Home Depot takes care of its Veterans! Had a great shopping experience today while looking for a particular item. Staff was friendly and courteous and helpful to answer questions or show me where anything was. The store was clean, and the bathroom was amazing!
