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February 2024 by Simone Bess
I return every year because my tax professional Miss S. HARVEY makes me feel like she cares about me, she's accurate, fast and friendly...
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February 2024 by Jovan King
Raven is great! Very professional and friendly! She mad the process seamless and is very knowledgeable about information you should want to know involving your taxes. Thank you for providing excellent customer service on today!
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April 2023 by Jeanette Crawford
Latisha Johnson is the BEST!!!
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March 2023 by JCW Autobrokers
Awesome service..
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April 2022 by Anthony Vann
Ms Lorna Wiley does great work, is personable and I am comfortable with her handling my taxes.
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April 2022 by Elroy Livings
The whole process was very seamless, Tish was able to explain every step of the return.
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April 2022 by Xiamara Richards
Tax professionals are always efficient, friendly and knowledgeable
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February 2022 by Rhiannon McClendon
If I could give this review negative stars I would. I have been using H&R since 2016, this is my second year using this location. I had started my return online but since I have a couple businesses I thought it would be best to swing by and see a consultant. I walked in and met with Roseann/Rosemary. She seemed highly confused by my multiple 1099's and Schedule C's. She had advised she didn't have access to the H&R Block online site to see everything I had already entered. However, we proceeded with her filing. She was confused the entire 55 minutes. She had no knowledge on what forms needed to be completed for what 1099. I had to keep telling her what forms to use which instantly raised a red flag. She proceeded... when it came to the part about "preparer doing due diligence on why tax-payer was eligible to file HOH" she put in the notes"children's father not in their lives". I instantly lost it. I stopped her and asked why she would even feel she could write that on someone's income tax return. Makes me wonder how many women she has done that too without them noticing. She said "I need to write how you are HOH". Well lady, that isn't it! Just because the father is not filing with me does not mean he is not in their lives. That is disgustingly disrespectful. She seemed bothered by me making a big deal about it. Last, she advised that the refund amount she came up with for me was FOUR THOUSAND DOLLARS LESS than what I got on the H&R Block site myself entering in all the CORRECT forms. When I advised her of this and asked about maximizing my return and a particular tax form she needed to file, she proceeded to tell me she couldn't do it. When I stated its available online and an IRS form she has to have access to. She advised me again that she doesn't have access to the same forms online and handed me back my papers. Before leaving I called corporate who advised she did indeed have access to that form. I am baffled at how she lacks knowledge and her blatant disrespect. I would hate to see how many taxes she has prepared for people that didn't know any better and she did not get them their full refund. H&R Block needs to make sure their staff is fully trained to properly utilize each form and maximize people's returns. To sum it up, I will never use this location again even if the services were free.
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February 2022 by K Latham
Wonderful, friendly service. Took care of my needs. Fast and easy process
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February 2022 by Courtney Sampson
Ms Lorna Wiley was very professional and patient! Thank you so much Ms Wiley❤️
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February 2022 by kisha franklin
Joy was very helpful and got me the maximum refund
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April 2021 by Haley Bearden
The refund was quick, simple, and fast.
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March 2021 by Nicole Davis
Great service nice people
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March 2021 by Lisa West
Was not impressed whatsoever. The lady who I went to is listed as one of the top executives with over 30yrs of service with H&R block. I was shocked when she gave me the details of my refund. But she is supposed to be the professional. After a few days I decided to take my papers to another tax office just to be looked at to ease my feeling of something isn't right. H&R block missed over $3000 in deductions I was entitled to, which significantly increased my refund. However,, not sure when I might receive a refund now since this does raise a red flag with the IRS when altering a refund that was submitted by a Company that they even rate as one of the best.
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March 2021 by Carol Huser
1st time using H& R Block. made an appt. at the one in Douglasville I was assigned to Ms. Wiley a sure delight to work with she was very professional and explained everything as she was working with me. She also did my sons taxes. Everyone in the office was extremely nice. I will be returning next year!!
