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August 2025 by K P
My mom got her ears poerced at this location several months ago. Unfortunately, like most jewelry stores, this location uses a device gun to pierce ears and a quick google review later showed me that this often leads to trauma in the ear. After my mom got
her ears pierced, they immediately turned red and the spot at which she was supposed to have a small piercing. Instead, her ear has a small linear indentation at the edge of her ear lobe. The night after getting her ears pierced, she complained that her ears were extremely sensitive and hurt when she slept on her side (which did not occur when she got her ears re-pierced at a piercing studio that uses a needle.) I wish we would've returned to this location for a refund of the piercing service at the time, she had to re-pierce her ears in a slightly different area to avoid having the piercing in the edge of her ear lobe again.
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July 2025 by bela dream
First off this my first time I ever been in this store but amazing experience Charles Scott store manager was amazing soon as I walked in the store he greeted me with a amazing energy and kindness . He was helping another customer but he made sure my daughter get amazing customer service he made me get the best of best earrings for her ear because I was nervous about what type of earrings to get her because she so little he was so nice and gentle putting the earrings in her ear and asked me if there's anything I needed and if i would like for him to put the earrings in her ear i was like yes because i was scared lol . Amazing amazing experience I asked him if he was the manager he said yes, you can til he was supposed to be a manager because he set the tone with amazing customer service we need more people like this .thank you so much Charles for helping me and making my experience was amazing we will be back soon .❤️❤️❤️
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July 2025 by K. Kulture
LOVED Charles ! Went for my son and nieces to get their ears pierced and he was EVERYTHING ! Thank you Charles
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June 2025 by LaKeisha Edwards
I had the most amazing experience with the store manager Charles. I was not even going to visit this location at first, I was going to a sister company. But after a little bad customer service over the phone, I decided to come to Icing. It was to get my grandbabies ears pierced. We were greeted at the door, while Charles was by himself with a store full of people. He still treated us as if we were the only ones, while of course making every one else feel the same way. He was really gentle with my grandbaby, which I really appreciate. And he now has a forever customer. Thank you Charles! Keep up the great work!
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May 2025 by LaDonna Lowe
We had such an amazing experience at Icing! My family and I visited for the first time to get our daughter’s ears pierced for her birthday—she had just turned two. The service we received from Charles was phenomenal.
Since it was our first time at this location, I wanted to ensure we got the best deal possible. I asked Charles a few questions about pricing and special offers, then left to shop around and compare prices at other stores. In the end, we returned to Icing because, in my opinion, they had the best deal in the mall.
Charles was incredibly patient, kind, and knowledgeable. He did a wonderful job piercing my daughter's ears. She even gave him a high-five and smiled and waved goodbye when we were leaving! You could tell he truly takes pride in his work, which made our experience even better and solidified our choice to go with this store.
We will definitely be back! Thank you again, Charles.
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April 2025 by David Sawyer
Great with my little one! Couldn’t have made the experience better!
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January 2024 by Elizabeth Dugger
just got my second piercing here (again) after an infection and ryan talked me through everything. she was AMAZING. the walk through, the customer service. it felt like i was talking to a friend. she wasn’t in a rush and reassured me of it. literally the best feeling!!! ?
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March 2023 by Chalice Curry
horrible customer service. really rude
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November 2022 by Barbara Cooper
Great customer service when I went in to get a few details for an event but the hours should be updated. They do not open at 9 AM and I arrived at 10:30 AM and they were still closed.
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November 2021 by Bianca C.
Great store and wonderful staff the guy named Omar is phenomenal he pierced me and my daughter ear and did a wonderful job and his customer service is out of this world thank you so much for all you did Omar you are amazing
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October 2021 by Concern Consumer
Closed early of course BPT
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August 2021 by Antoinette Gooden
So I ended up here because Claire's had such horrible customer service! The manager on duty, in Icing, this day was AWESOME!! I expressed to her my concerns of Claire's because I knew they were a sister company... she gave me all the info needed to address the unprofessional employees in Claire's and I thank her so so much for that! I was trying to find her name but it wasn't on the receipt. But I thank her so much as I do not take horrible customer service lightly.... She turned my frown to a smile and changed my day around. Thank you! Side note: if you wanna know what happened in Claire's search them and look for my comment.
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August 2021 by Charles D Simmons
Closed early of course BPT
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October 2019 by Nylar “Diamond” Cowan
Very slow but store is beautiful
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September 2019 by tea mac
Will return
