-
November 2023 by Irene Robinson
They were AMAZING here. Sydney and Eric took away any anxiousness I had about my whole experience. And they made me feel that I could trust their word and their work. I will be returning here.
-
November 2023 by Ivelina Ivanova
I was able to schedule an appointment for oil change the same day. Guys were super nice and informative and the service was wonderful. Would definitely be back again.
-
November 2023 by Reginald Gerald
I was really pleased with service I have gotten at this location. Sydney was very helpful and told me many payments options. I was able to do the Flex pay option! ??
-
November 2023 by Phyllis Parker
I was so blessed to have been served by Eric and Jermaine. I stopped by off the expressway right before closing, needing an emergency service and they were so welcoming and assisted me with such great professionalism. Thank you Eric and Jermaine for your great customer service.
-
October 2023 by monique cross
Horrible experience. Had an appointment for 4:45pm. Got there 10 mins early checked in left my car walked to the store to kill time. Walk back to Mavis sit for 20 mins and the tech comes to me and says we can’t get your car done today. He said he would discount the price of the tires if I came back tomorrow. He stated he would pull my car straight in to be worked on when I arrived. Today I get here and am being told the car can’t be pulled straight in. The manager James pulled the car in at 4:16pm. I’m thinking my car is being worked on but then I see it being pulled from the back and into the garage around 5:15pm. I ended up waiting over 2 hours again today. They definitely need better management. I will not be returning to MAVIS. It’s always a long wait here. Thumbs down ??
-
September 2023 by Mary K.
Firstly, Mavis did not honor the warranty I had purchased for the tires on my Infiniti. Mavis bought National Tire and Battery. It is my opinion that they should have assumed responsibility for clients served previously by NTB. I had to buy a whole set of new tires because they wouldn't honor the NTB warranty. The second issue is that today, I took my husband's truck in at my pre-scheduled appointment to get new tires. I showed up, but the tires that should've been in stocks were not available. The personnel told me that maybe they would be delivered to the store tomorrow. My appointment time and date were confirmed by Mavis Tire via email. I paid a $25 deposit to ensure I showed up for the appointment. I feel they were inconsiderate by not telephoning me to say the tires were not in yet. Also, they didn't offer another appointment.
-
September 2023 by Sarah S.
Monte was attentive and even did a call before to confirm my appointment I made online. I was happy with the customer service I received and how fast my brake inspection went and how quickly they were able to diagnose it and get started with the brake service!
-
September 2023 by Hank Harden
Do not do business with Mavis. My son had a 1:30 appointment for one tire to be replaced. At 6pm he was still sitting in the lobby and when I arrived and I asked about the delay the manager told me it was none of my business. Reminded him I was paying for it and was told they were closing. They Left the car on after checking mileage and killed the battery and had to be jumped twice. Didn't rotate or balance tires as promised. Will never step foot in another mavis again
-
September 2023 by Howling Wolf
I’m a new customer to this franchise and after what I experienced today I’m not sure if I’ll be returning. I went here based off the great reviews but my experience wasn’t too good. I started by arriving at 7:20am knowing they open at 8am, but I wanted to make sure I was the first customer there. Once they’re open somehow two people still ended up being in front of me. No worries. I was there to have my tires I ordered installed along with an alignment. So after my third hour of waiting I asked them for an update the younger fellow at the front desk acted like he didn’t hear me at first. Proceeds to walk to the back to check on my vehicle then comes back to the front laughing and asked me what vehicle was it again? Okay no worries again. After waiting five hours it’s time for me to pay for my services I had done to my vehicle and it ended up being $345? I asked is that not a bit high? Come to find out they charged me $45 per tire plus $159 for the alignment. To me those numbers don’t add up still and I have never spent that much going to any other tire company to have the same services performed. The lack of empathy and failure to accommodate someone by giving them an update when they’ve been waiting since 8am obviously wasn’t present and the failure to tell someone how much they would be expecting to pay in the beginning and just accumulating numbers is crazy to me. Please do better as an establishment.
-
September 2023 by melvin ross
Hi,Today Mavis Tires and Brakes renewed my confidence in auto repair shops providing quality professional service. Earlier this year Mavis installed four RSC tires on my 330 B’mer convertible and did an excellent job!!! Their attention to detail was exceeded only by their friendly and personable concern for customer satisfaction!!! Therefore, I returned today for brake work and Ebony, Kendrick and Dominic exceeded expectations…as a result I plan to recommend Mavis to all my friends and relatives!!!
-
September 2023 by Courtney Wright
Mr. Antron was very pleasant. I have been up here twice in two weeks and he has been nothing but a great help. He always working hard and getting things complete with a pleasant attitude.
-
August 2023 by Dorian Gardner
This place was so awesome! I wasn't sure if I needed a tire replacement or patch. I was about 5 minutes from Mavis and decided to call to see if I could get serviced. I called them and was able to take my car in right away. It didn't take long for service at all. Justin and Alexis were super friendly and professional. It was even walking distance from Walmart and Sam's club so I was able to go get a few things. I will definitely take my car back for another service!
-
August 2023 by Shanel Meredith
Mavis in Douglasville opens at 8am on Saturdays. Got there at 8:40am for a front wheel alignment. There were 3 people ahead of me. Alexis at the front counter got me checked in and asked me to sit in the lobby and they would let me know once it's done. I was walking out of Mavis about 10:45am. Immaculate timing if you ask me. Center was clean. Customer service was great and pricing was just what I expected. Also I love that it's in the middle of everything so I could walk around if I needed to.
-
August 2023 by Nneoma
Sunday afternoon my tire blew out on the highway, literally they were the only place open, i didn't have much money. Thankfully they have two finance options, 1 which I qualified for. Thankfully I was able to get 4 New tires, an alignment, and oil change paying zero down-- including all the discounts! Best thing that could currently happen to me. Feel safe driving home with my kids... Highly recommend this location-- ask for Alexis. ??
-
July 2023 by Shaquell Horne
Was kind of skeptical after reading the reviews. I thought I needed brakes and rotors. Come to find out i only needed to balance my tires and get 1 new tire. Appointment was at 9 they drove my car to the back by 9:30 was pulling out a little after 11 Gavin was honest and straight forward
