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January 2024 by Mel Ann
This was the most unfriendly place I have encountered in a very long time. The lady was Extremely Rude and Unhelpful. I am also a self storage property manager and I would never treat anyone so Rude. If I did not need this unit ASAP I would not rent here COMPLETELY BASED ON MY EXPERIENCE WITH THE LADY YOU HAVE AS A FACE OF YOUR COMPANY!!!!!
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January 2024 by Aladin Kadiric
Great service would definitely recommend.Darryl is very knowledgeable and professional.
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December 2023 by Jen Wall
So to rate metro storage would not be fair because it is only because of this employee that works here now, of which i still don't even know her name, All I know is that she is the rudest person. I have ever encountered in my life at any establishment or personally. To think that she works with Daryl is crazy to me. Because they are total opposites. And I've never had a problem with Daryl. As hard as I can be to deal with sometimes. He has been patient and works with me. And I have nothing but good things to say about him. To make a long story short I tried to pay this employee my storage twice. I let it go The first time but this time it cost me $300-$500. First I called Sat.am to see what time they closed, she said 4pm. So at 330pm when i was on my way i called to let her know i would be there, i Couldn't get anyone to pick up, so... I proceed to get there at quarter to 4 and she already had the door locked and had a total attitude with me from the minute. I walked in the door and I apologized profusely telling her. I was extremely sorry that I was running so late but I had to get this paid. It was very important.. With nothing but attitude, she proceeded to tell me that we needed to hurry up because she had an appointment at four thirty and she had to leave, what?, What wait a minute you told me you closed at 4 Now you tell me you close at four thirty so you lied to me?? Nothing but attitude from this woman. Well, there was a misunderstanding with the money and I was $10 short so I asked my boyfriend to go down the street to the atm. Oh that was a mistake because that was attitude worse than ever. Needless to say, she refused to take my $462 I lost out on $300-$500 over the weekend, but she got to her 430 appt. Btw, it was only 4:10pm at the point where She told me I would have to come back on monday. Daryl You're not allowed to have any more days off!!
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November 2023 by Chris Bradley
Always a pleasant experience dealing with you guys! Thank you!
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October 2023 by Lashonda Johnson
Staff iwas very professional and helpful. The units are well maintained and clean with easy, safe access. The only reason why I didn't give 5 stars is due to the price increase other than that give Metro Storage a try!
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September 2023 by Kevin Jackson Sr.
Darryl was very helpful and knowledgeable he gave me exactly what I needed and I appreciate all this patience
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August 2023 by Crystal Harris
Great experience!!! Chris was really hands on and patient!! Highly recommended
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July 2023 by Paris Marie
The self storage unit in Douglasville is TRASH!!! ! First off there is rarely anyone there to answer the phone even during business hours, and then when they leave out the office NO ONE is here to assist not even one person. You make communication with these people and they still act like they can not accommodate. I’ve been renting for a month and it’s the worst experience I’ve ever had with a storage company. I’d advise everyone to Go somewhere else that’s more people friendly and always have a person actually working!!
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May 2023 by Denise c Wicker
I appreciate the fact that the storage unit is there for me and works with me to letting me know when I’m due for payment,
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May 2023 by Nya Nya Couture
Chris was very polite, patient and friendly. Place was very clean!! Definitely an asset to the company!!!!
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April 2023 by Laken Kei
The customer service is always good there. The manager is very knowledgeable and courteous. The facility is clean and well maintained. I would highly recommend this storage facility for all your storage needs.
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March 2023 by Cheryl C.
I had an amazing and uncomplicated experience with THIS location! Chris was amazing at checking me in and out (after 6 months of use) I would recommend this facility if you are in the Douglasville area
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February 2023 by Lois H.
Do not put your belongings in self storage, they have a rat infestation, they want compensate you for your valuables at all, read your contract it's in find print that they do not cover rat infestation, even if you have insurance you want get that either!!! You will have to replace everything on your own!! also in fine print they tell you that you can not sue either!! this seems to be a common thing in the state of Georgia!! So please consider something else when you need to store your belongings!! I pray this helps someone else's families and you want have to learn the hard way as I did, it's not a pretty sight when your paying your money monthly and this is how they treat your belongings!!!
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December 2022 by Deborah Need
The facility was clean, the guy who checked us in was friendly and professional. Everything went smoothly.
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October 2022 by Mz Martin
Had an issue after relocating. Lost keys & called frantic to gain access to my unit. Shantel (hope that's spelled correctly) was able to assist me with no issues. Thank you
