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February 2024 by Kendra Canty
I am not approved but I’ve paid off several accounts and I don’t understand why
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December 2023 by J R
Horrible customer service and don’t be late on a payment or family member’s will be contacted through social media even though they are not listed as contacts. Random numbers texting and calling not stating who they are but to “call them” or “holler at them”.
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November 2023 by Deanndrelle Jones
This location is absolutely incredible when it comes to customer service and professionalism. I purchased a brand new Dell desktop and Derreck has been extremely awesome and helpful throughout the rent-to-own process. I recommend this location to anyone needing to furnish a home or in need of electronics. I will be purchasing from here again soon.
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November 2023 by Blaze Gotti
I had a wonderful experience at Rent a center. Miss Rachel was very kind an helpful. She guided me an assisted me through my renting process very smoothly. Overall I felt very for filled with my experience an rent a center an would definitely return
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November 2023 by Alesha Britt-McKinney
I LOVE the Douglasville, GA Store Location!!!!! Derrick and Rachel are the absolute best at customer service and satisfaction!!!! They've definitely changed my entire point of view of the rent a center franchise!!! I LOVE my new bedroom set, fireplace TV Stand, and the delivery/assembly process was quick and easy going!!! Thanks Rachel for showing me this bedroom set! It's more than what I even imagined it would be! And Thank U Derrick for the wonderful delivery and you alls customer service!!! I will never go to any other rent a center store!!!
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November 2023 by Christina Ogunmusesan
Hello RAC Team! Forgive me in advance for rambling but this is worth it. I am a long time customer of the location in Douglasville. Over the years, I have had such an amazing experience. The customer service has always been absolutely exceptional from start to finish.Everybody experiences hardships and unforeseen circumstances. I recently went through a storm of having my rented property sold by the owner from under myself and children within a months notice, to losing my vehicle to transmission failure, to starting a new job, and maintaining my studies at GSU. At the time, I was experiencing serious financial setbacks. RAC made a way through it all!!The general manager, Derek, has been most professional. He is understanding, down to earth, patient, and a listening man. If I ever encountered a few bumps on the road, he is surely there to get you "squared away" and back on track. He is highly dependable and always does his best to finds ways to make it work for his customers. He is most fair and within reason. I have never experienced such attentiveness and compassion for customers needs. It is out of the world amazing.THANK YOU Derek, Rachel, Josh and all RAC team members for going above and beyond to make me feel welcomed and a valued customer. Overall, I cannot express enough of Derek's dedication to providing the best customer services. It is truly commendable. I sincerely appreciate it all. You deserve showers of praises, bonuses and raises because no one does business like you. I highly recommend this place to anyone looking for and unforgettable experience. I am most grateful to you.All the best
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November 2023 by Jennifer Mitchell
My experience was great and the customer service was awesome. I will be returning.
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October 2023 by Michelle Nash
Sean was AWESOME!!!! I hadn’t arrived at the new house yet when he arrived. Instead of just leaving and going to the next customer, Sean came to my old house looking for me! He was awesome! Had me up and running in minutes!!!!!!
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September 2023 by Ronnie Young Sr.
Customer service, care, and understanding. The staff couldn't be more Courteous more friendly. A Great Team, in my opinion...thank you much.
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September 2023 by Acacia Ross
Omg I so much appreciate Mr.Derek today he came and put my bed together and then help take down my mount that’s I been trying to get down the past year. I love how he came in and got straight to work and before leaving he made sure that if I had any questions or concerns they was addressed btw I didn’t have any problems questions or concerns. Thank you Derek
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September 2023 by Christopher Bolton
Rachel is awesome she got me the best deals possible and got them too me quick!
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July 2023 by Tim Carter
Horrible customer service! Will never go there again!
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May 2023 by Shelia Large
Greetings’ on April 15, 2023 my delivery of an washer and dryer was delivered and the delivery was awesome’ his name is Derek’ he delivered my washer and dryer’ he had he did it by himself with no help he did an amazing job’ he was very Professional kind and courteous and had the very best customer service I had experienced especially from a delivery person’ I would like to say’ Derek is a great wonderful delivery man and we need more delivery man like him Thank You Derek and Thank You Renter Center for a awesome customer service delivery… happy customer:) (Sheila L)
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April 2023 by Rashika Kelly
I needed a washer rent a center was on was right on time. The delivery was very fast next day service
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February 2023 by Brittany Johnson
Very poor communication and deceptive practices. I'd advise potential customers to look elsewhere. Online payments or autopay not available due to their own system error (which sits unresolved after weeks) so the only option is to pay by phone or link, which costs an additional $9.99. I asked twice if there was a convenience fee to pay in person but I was never given a response. I was sent a link to pay via text, after the store closed, which included the $9.99 fee.
