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November 2023 by The Fit Granny LLC
I see all the bad reviews about exchanges and returns. Well I had a bad experience with this store as well. I bought these 3 products as shown. The spirits was mostly alcohol. It did not hold my hair, it was extremely frizzy. I presume someone either returned this Spritz or they pour other products in the bottles and containers. Non of the 3 products were what they were supposed to be. I bought these products in July. The hair polish mist was not what it says it is. It's an oil and water mixture. The gel was some cheapo knock-off. I can see why there is friction about returns and exchanges. People take them home, empty the original product, and return the bottles filled with something else. The returned items should be zeroed out and credited. They sell fake products. Is it them or is it the consumer that is causing the problem? Either was, I'm not ever shopping here. I wasted my money. This place rubbed me the wrong way.I still want my money back.⁶
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June 2023 by Tracy HealingMoon
I went here once and wasn't impressed with the customer service. Of course, they have a wide variety of products but good energy and appreciation is missing! Shop at Beauty Indulgences where your money and presence will be welcomed and appreciated! I travel from Douglasville to Villa Rica just to support. Ms Trudy is the owner and will be happy to serve you and order what ever she doesn't carry. Diane was a gem as well. Let's support dreams and good energy! To the owners of this place, DO BETTER BY MY PEOPLE!?
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June 2023 by Love
The lady was nice and friendly when I walked in. They give veterans discounts. That's a plus in my book.
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June 2023 by Anna Cannon
They man was very rude and unprofessional, I was looking at the nose rings I spun the rack and something fell, he had his back turned at the other end of counter and I said I’m sorry I didn’t realize that would fall over. So he came over and just looked at me I said it again to him, he helped the lady behind (I was still looking) and then when he was finished I asked him for the nose ring I wanted he said no you can just leave, I said that’s rude customer service he said you knocked my display over, I said I apologized twice he called me a liar. Then called another girl up there to help me he refused then said it’s $3 minimum for card so I said well give me two of them. Then as I left he didn’t realize I was still in there he told the girl she didn’t say anything, I said yes I did twice, but hope you have a better day! Won’t be back! I don’t do well being called a liar!
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May 2023 by Jovan King
Let's start with the one star. I wish google would allow us to not give any stars and just add a review. I give this store no stars.Dear Customers,Shop here at your own risk. False information on receipts about exchanges. I purchased a ponytail and it was not the right color. I brought it back the next day to exchange. Receipt, in which I'll post clearly states wigs, not ponytails. Please look at the counter where he has an unclear paper referencing returns. Sends us out the door with receipt that says you can exchange items within 7 days and that wigs Sales are final. I bought a drawstring ponytail. Paper on counter says no ponytails but the receipt has nothing about this, otherwise I would not have made the purchase.Do yourself a favor and shop at Keishas beauty supply up the road. Tired of black women spending our money in places where we're treated like we're illiterate.See pictures to understand my point. He's also rude. I tried to be respectful but honestly I am making a promise to not spend my money here or anywhere else that misleads a customer!
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April 2023 by Ericka J
The staff are decent but I always find what I need here.
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December 2022 by Mz H
Only beauty supply I would shop at until today Sunday 12/4 @ 5pm. Young rude African American girl working the register. The card machine told me to enter a pin I told her I use it as a credit. She said well I don't know and sat down with me still at the register...... As she spoke with a child behind the register and I guess her mother next to me about bank papers. And fyi I am also African American so I was happy to see her working back there until her attitude was funky and rude. smh.
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November 2022 by Mz Caramel
Had doors locked at 7:45pm, unacceptable customer service.
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October 2022 by Jennifer Auther
The guy ignores customers. He's watching TV. He put the wrong mask in my bag, bc he was ignoring me & doesn't give a care. Came back to return it.. but nope! Bc it's a mask.
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September 2022 by Jewel Biggs
Found a particular hair product I wanted cheap price. I have purchaced many wigs from here. They have lasted pretty well. They have it all from hair to beauty products.
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February 2022 by Meshele Young
DON'T SHOP HERE! This was the only beauty supply I used to shop in but when I tried to do an exchange they treated me like I stole something. The lady tried to act like I stole a product that was $8 because I didn't have a receipt. I asked if I could pull in up from my online banking, she said No. Then lied and said they don't sell the product (because I purchased the last one). She was very rude. I explained my son couldn't use the product but I didn't know that until I got home because the covered the label with an anti-theft label. Just trash they want your money but treat customers like trash. They won't get another penny from me.
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September 2021 by Evelyn Malone
Being there in the darkness watching a concert was very enjoyable and the area was clean
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August 2021 by Jay White
I have been a habitual patron of the store for several years. This afternoon I purchased a $10 hair piece and and discovered that it had been previously worn and repackaged when I got home. I headed back to this location within a 2 hour time frame and the male Asian cashier spoke to me as if I purposely damaged the $10 hair piece and was trying to de deceptive in some form of way. I did not want a refund. I simply wanted to exchange it for a new hairpiece that had not been repackaged. The African American female who assisted me with the hair piece was in the store and recognized me from earlier. He refused to make this simple exchange. I will never return to the store again. I will spend my money elsewhere. There are several beauty supply stores in the Douglasville area that would have given me an Exchange without question. I recommend readers of this review to do the same.
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August 2021 by Tarnika Brown
Has a variety of everything! Hair, Hair products, basically everything you want in a beauty supply store. (One stop shop)
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July 2021 by Tiffany Gray
This beauty supply has a nice selection. However, the male owner is very aggressive And border line rude
