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January 2024 by Synergy Teamwork
Wells Fargo off of Chaple Hill Rd Discriminated against my sister because she is disabled. She is legally blind, deaf, & can’t speak words she talks using ASL. She has been with WF and this bank location for over 15 years. She used to go inside with her mom to do transactions, but due to health issues my sister can’t stand long or be around too many people so she has been going through drive through with her brother for over a year now.My sister provided her Valid ID, bank card, & she signed her withdrawal slip which was on the camera. Every other car in drive through provided the same documents and zipped through the drive thru.We we were in the drive through almost 30 minutes. The teller with cornrows had a tone that was not professional, she wasn’t being forward with what was the problem she kept saying she needs to speak to my sister. She was told she is disabled and asked if she could see her sitting in the car. Then another teller came with no explanation to verify information like her SSN, persons on account, and last transactions saying she needed to speak to my sister directly. At this point all of us in the vehicle were confused, we informed them several times of our sisters disabilities.When told she can only talk using ASL they never said nothing. Her brother explained he is the power of attorney. They said he would need her SSN which no one had because in all these years WF has never asked my sister for her SSN. I used to be a customer so I know this to be true. He was able to answer the other questions and the tellers just left us in the drive through with no explanation.I went in the bank and saw other people providing the same documents my sister provided and they got their transactions completed promptly. I could see vehicles zipping through drive through as I stood in line.A woman standing next to me was shocked because the teller who was helping us in line with blonde hair her name is Lisa came over to speak to another male teller and then they both looked our way and stared while talking to one another, the teller that Lisa was asking what to do and the male teller said he will handle it after this transaction.The bank was packed with a line full of people the woman next to me said what did we do for them to be staring rudely like that at us. I said we did not do anything I am the culprit they are staring at because they are concerned I got out of the car in drive thru and came in. The woman asked me why and I said loudly enough so everyone could hear me “they are discriminating against my sister just because she is disabled and unable to speak, hear or see well so I came in to complain to management about why she is being treated differently than every other customers.”Both tellers heard me all of a sudden the blonde teller went to tell the teller with cornrows to release the withdrawal. The teller releasing the funds asked what denomination and then gave a different denomination than what was requested and still had an odd tone.I just left without talking to management, I had witnessed enough so I called corporate, contacted BBB, and emailed consumer reporting affairs. I will also be leaving reviews a few places about this discrimination.My sister is the best person on this planet and has never done wrong to anyone or anything in her life why can’t she be treated exactly like other WF customers? Why does WF not have anything in place other than confusion and silence when dealing with certain disabilities. Why was my sister late to her medical appointment because of WF discrimination? Why was she disrespected just because she is different?Discrimination especially in a bank is unacceptable especially with a customer who has that many years being loyal with the same branch. WF needs to be cancelled and shut down….I mean how many law suits can one brand survive due to ignorant employees and unethical business practices.
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May 2023 by Jerome “Mr. Jay” Robinson
I personally never had a WF account, they assisted me with my father's Estate account. They guided me through this difficult procedure and made a friend in the process. Good people at a hard time.
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December 2022 by iconic photos
It’s always weird to me when people say things are not about how you look or what race you are. But when I walk in and a white woman greets me with “Welcome to Wells Fargo” and has me go and stand in line but an Indian man comes in and she says “Welcome To Wells Fargo how can I help you” there’s a difference. I don’t know why it is…but only the people who work their will know. To have me stand in line for 4 mins while this guy comes in and gets help right away, meanwhile he didn’t even have his id and had to wait for his wife, doesn’t compute to me. It’s why droves of people keep leaving this bank. From their fraud accounts, to fake interviews for potential Black employees, it just keeps going down. It may be a process but I think it’s time I change my bank.
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December 2022 by jeremy jaeger
It’s always weird to me when people say things are not about how you look or what race you are. But when I walk in and a white woman greets me with “Welcome to Wells Fargo” and has me go and stand in line but an Indian man comes in and she says “Welcome To Wells Fargo how can I help you” there’s a difference. I don’t know why it is…but only the people who work their will know. To have me stand in line for 4 mins while this guy comes in and gets help right away, meanwhile he didn’t even have his id and had to wait for his wife, doesn’t compute to me. It’s why droves of people keep leaving this bank. From their fraud accounts, to fake interviews for potential Black employees, it just keeps going down. It may be a process but I think it’s time I change my bank.
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July 2022 by Filesha Haniff
Would rate this branch a negative if I could. Spent 30mins waiting only to be told the 1 banker is booked until 5pm. No one available to greet or ask what services I needed when I arrived; no sign in sheet or anything....just sit and hope that the bank you bank with for 15+ years will provide a banking service for you! That's the WF "courtesy"! Do better!
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October 2021 by Timothy Campbell
Closed the other branch so long lines and 2 hour plus wait times to see a banker. Awful customer service.
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September 2021 by Patricia Eldredge
I love Wells Fargo Bank. The employees are so nice, friendly and very helpful.
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September 2021 by Thomas Miller
Why schedule appointments if they're not going to be available and late to it?
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May 2021 by lucy cole
The absolute worst branch to go to so rude and slow!! Matthew sheldon was so rude
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April 2021 by Marie
Thank you for adjusting the drive thru people. I am now greeted and thanked for my visits. Yolanda and Kelli are awesome. I have also been assisted by Joe and Marley who are also extremely friendly. Thanks for making my visits pleasant and enjoyable. ? And thanks for bringing CONNIE back! ????????????? ?? ??????
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February 2021 by Quatavius Simmons
Terrible customer service. Came here to open a new joint account. Lackluster customer service. Lobby full of people waiting meanwhile 2 bankers helping one lady and no specific order of help it’s like the bankers come out and ask who’s next and randomly select who to assist by the time I left I wanted to close all accounts I had with this bank!!!!
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December 2020 by Shannon Grizzle
We were told that a teller could handle our transaction so we waited in line to only be told a banker had to handle our transaction. We waited for 20 minutes before a banker came out and told us “We don’t have time to help you. We close at noon, you need to leave”. This was 20 minutes before closing. Very poor customer service.
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November 2020 by THEBHSTUDIOS
People here will refuse to help you if it’s a hour before closing
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November 2020 by Dione Core
I do not bank with Wells Fargo and I am so glad that I do not. I conduct business with them having to go through drive thru. Today I noticed since I was in a different car, I was greeted with a hello by Andrew Once I completed my transaction, he sent the tube back without saying thank you, have a nice day, I’m sorry your cat died, etc. He has the WORST customer service EVER. Since Covid, the customer service no longer exists. Please bring back Daniella and Connie. Not only did they greet the customers, they brought smiles to many faces with a simple hello and have a nice day. ?
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November 2020 by Charles Jones
I love banking with them and they are always so sweet
