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September 2023 by gayla heard
Wonderful staff and great customer service. Car was ready and repaired on scheduled time! I was highly satisfied and would definitely recommend
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September 2023 by Elizabeth white
Professional and timely, everyone was warm and I would use them again! They even fixed an issue not anticipated. I liked this auto shop and will recommend them.
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September 2023 by Shelley Patrick
Excellent service. Excellent communication. I was able to quickly get my vehicle in for repairs, and even though it took longer than expected, they communicated and kept me well informed. My damage was due to an accident that wasn’t my fault, so insurance handled payment. Seamless communication between insurance and Wren’s. Top notch repair shop and if I ever need work done to a vehicle again, I would not hesitate to use them.Services: Exhaust
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September 2023 by Carol Cain
My name is Carol Coleman I had my repair there 08/14/23 and I tell you from the time of drop off til I pick my car back up I received nothing but great customer service Dana was my contact person she was just amazing form the beginning til the end. Also let me not forget the other staff members there they are amazing as well everyone there at Wren's Collision is friendly. I was always greeted upon entering in the door. Let me say from the day I dropped off my car not one time did I have to call for a update on my car they sent me a reminder when to drop off my car and even after I dropped it off I received a update on my car every day til I picked it up.I wish there were more stars to give so I'm giving them 5+ ?Way to go Wren's Collision Douglasville Location Fairburn Road.Service: Body & Trim
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September 2023 by Marissa Johnston
My vehicle was held hostage due to an issue with the insurance company. We were gone for a week and no one reached out to us until after the rental was past due to be returned to express to us as why they didn’t have our vehicle ready. Jeff, the shop manager, said it was our fault and responsibility to get things sorted out. Well, we would have been more than willing if they would’ve taken the time to explain what the hold up was. We’ve been doing business here for 15 years and have never been treated so unfairly. He also made a snide comment when I dropped my vehicle off stating they should nickname me crash. Just totally unacceptable and unprofessional all across the board. We chose to come get from Acworth because we were anticipating great service but that’s not what happened. I would be ashamed to do business here ever again.
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July 2023 by russell ergle
Wife's new car with only 1200 miles on it was hit by a deer so she was pretty upset. Wrens body shop was great at drop off and throughout the entire process. Kept us informed and vehicle looks great again!Thanks Wrens!
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July 2023 by Tommie's Life
The repair shop was great and if I had to pay out of pocket for what I had done it was affordable. And the staff was great especially Dana she was amazing everyone was welcoming. And the reason why I gave 4 stars is because of the way I seen the tire guy driving my vehicle if I don't drive it like that I definitely don't want to see anyone else do it. And don't get it wrong he is a great tire mechanic so not all is bad and he apologized. Thanks for the great service and work.
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July 2023 by Sabrina Rochester
My BMW needed repairs after being in an accident. May 25, 2023. I took Wren's Body Shop in Douglasville, GA, provided the best experience I've ever had with repair shops! Here are the following reasons: 1. Thoroughly documented exterior and interior console codes. 2. Kept me informed on the status of repairs via text. 3. Kindly returned my cat to my vehicle to my home, cleaned. Lastly, the service provided by the service agents was outstanding!Services: Steering & suspension repair
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June 2023 by Thomas Price
All the people that I dealt with at the shop were very helpful and professional. I am pleased with all repairs . Hopefully I will not need your service again, but if necessary. I will choose Wren's auto body again. Thank you
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May 2023 by Helen McNeil
Highly recommend! Excellent Customer Service, Excellent Body Work. I received many updates and the vehicle was finished before the Promised date. Also, received a lifetime warranty on parts and labor. Simply the Best!Service: Body & Trim
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May 2023 by Rufus Reddick
These guys are top-notch, from the front office workers to the behind the scenes technicians.Services: Painting
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April 2023 by Michelle Jenkins
I would give TEN STARS if I could!! I cannot even begin to say all the great things about Wren's Body Shop. From the overlook of assessing the damages in the beginning, to the daily updates, and just overall keeping us informed of everything going on. The customer service was TOP NOTCH!! I've never had to use their services prior to this, but I will say this....it felt like I had known them forever....just genuine and kind. Thank you Wren's for making our first experience an amazing one!!
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April 2023 by Barbara O'Haley
Horrible experience. I came here because of the great reviews. I hope my experience can help someone else make a better decision.I went with them after an estimate sounded good. However, the repairs ended up costing 1.5X what they said it would.And then after they said it was repaired, there were electrical issues. And the trim on the hatchback popped loose the first time I opened it. So I had to bring it back again, after spending thousands and thousands of dollars on repairs.And the person who managed my care, Samantha Peterson, was extremely unknowledgeable and unhelpful. She didn't understand simple terms, like hatchback trim, or instrument panel when I was trying to tell her all the things they did wrong. She was also very defensive instead of taking responsibility and admitting her team made a mistake. Terrible customer service.Extremely unsatisfied. Definitely would not recommend.
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April 2023 by Latonya Moore
Samantha was a great estimator. She was very knowledgeable and her customers service skills was the best. She made my Wren’s experience pleasant. I will definitely recommend this shop to others. Thanks!Services: Painting
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April 2023 by Kathy M
The service was top notch. The customer service was great and the representative that completed my final walk through was awesome. All of my questions were answered with precision.Thank you Wren’s Body Shop for a job well done!Mrs. Kathy M.Service: Body & Trim
