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February 2024 by A G
Weirdest experience. Purchased a pen in which I had specifically asked if it would fit the cartridges I was purchasing. Was told yes, turns out it was a no. Without even asking me was going to exchange it for an odd teddy type bear pen. I went in specifically for a pen that would protect the cartridge and the fact that he would assume I would be okay with that was strange. Said he couldn’t refund me even though it was his fault for confirming it would fit. Was in a good mood that day so I just took something else. Never going back
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February 2024 by Vilissa Todman
Kace is entirely knowledgeable and continuously provides the up most best customer service. Thank you XHALE CITY!!
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January 2024 by Jalen Rich
Came in there lost Jesse stepped up made me feel like I’m at home . Gave me a great feedback on items and was very accurate thanks Jesse & thanks xhale city
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January 2024 by tuneshia hall
This xhale is my go to location. It's a great spot. The employees are knowledgeable about the products and the store is very clean. Jesse is always very friendly and very helpful
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January 2024 by Ashley Donaldson
Jesse is very helpful, friendly and professional. I had questions and he was able to answer them all.
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January 2024 by Atelier Inc
Used to love this store and spend my money here 3x a week but today I thought it was unnecessary for the black male employee to follow my friend and I outside and continue antagonize me because as he stated “I was talking about him”. He proceeded to tell me that he’s salesman of the district and don’t come back to his store. Black guy with locs probably the only black guy there. I visit this location at least 3x a week but will no longer use this location or any other Xhale City location if this is how I’m going to be treated. He also stated that he won’t be replaced because he is salesman of the district. Threatened to call the cops if I stepped foot on the sidewalk of multiple businesses ? Congrats to him btw on being “salesman of the district”
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December 2023 by Jayne Lawler
Kace is amazing. Really I have never had a bad experience here.
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December 2023 by BS Club Haus
They have fake brand soda that they say is EXCITED is 6$ what in the maker!!!! A case a soda is 6$.. This is ridiculous and outrageous price for a soda..
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November 2023 by Joy Smith
I love this shop! I really appreciate the staff here ( Jesse and Tyler), they were so nice and helpful to me. The selection they have in incense is insane. Please visit Xhale city Hwy5 if you haven't already! Peace and Blessing to all.
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November 2023 by Zay BME
Best shop out here. The staff (Tyler, Jesse, and Kasey) are dope and super helpful and the prices are really good. My go to shop
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November 2023 by Sam Black
Great store! Bigger than most vape shops you'll see and amazing selection. Super helpful employees and always a great experience to shop here!
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November 2023 by m shoota
managers a piece of work. Lol should be fired doesn’t seem intelligent enough to have an actual conversation. He lies to cover his own behind and argues with customers. Jerk.
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September 2023 by Josh Butler
I really had a great experience here. So much so that I’m going to start coming to this baby shop even though it’s a little farther than my normal one. I bought a brand new vape, and there was an issue with it. That clearly wasn’t their fault, but they still, let me return it even though most vape stores have crazy strict return policies they were very nice and apologetic about it and.
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September 2023 by Areial Ryals
At this particular store they have a big white paper sign with all the rules. I walk in following the rules and a worker comes at me about being on my phone. LETS BE CLEAR THEIR SIGN SAYS " NO PHONE CALLS ABOUT OUR PRODUCTS WHILE IN THE STORE" I'm simply talking on my device the only difference between me and the other customer is that she had on headphones. Did they ask her to leave because she could have been on her phone as well. So I politely showed him my ID, because the sign also says No ID no ENTERY. I showed my ID HE HAD NO INTEREST IN THAT JUST ME BEING ON THE PHONE AGAIN, THATS NOT THE RULE ON THE DOOR. I WILL NEVER AGAIN SHOP HERE AND THATS CRAZY CAUSE THAT WAS THE ONLY SMOKE SHOP I DID BUSINESS WITH. NOT ANYMORE, I feel profiled especially since it was only myself and another customer in there. I was fully dressed her not so much so I guess that's why she was able to have her headphones on her head and could have been on the phone but not asked to remove them. CRAZY BACK TO LA WHERE THE REAL SMOKE SHOPS AT
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September 2023 by Caitlyn Hodge
I was in there to buy a new vape. J and Tay were AMAZING. I like the new manager, he runs the store really well. Definitely will be back.
