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“I opened my account at the Dudley branch and they were so kind, so helpful and so courteous. I now do most of my business at the Veterans Blvd branch and I could not ask for a better bank. Anything I have needed, over the phone or in person, has been handled with ease. Extremely pleasant experience!!”
“Best experience, friendly, professional people. My transaction was done in a timely manner and still was able to grab some lunch before heading back to work. THE BEST”
“Love this bank! Katie Tanner in the loan dept. answered all of my questions and helped me out with a old deed that I was searching for. Everyone I have always talked to was so nice.”
“My Mom used to use this bank and we trally like Angela Joiner in customer service. She answered every question we had and explained things in an easy to understand manner. She is also very likable, yet professional.”
“I had really good customer service. The process of opening a checking's and savings account was very easy. This Bank associate, tequila was really awesome. Shout out to her. Rainbow powers united. But in all seriousness, very easy process and everyone was so sweet and helpful. I recommend to anyone.”
“My experiences at this bank have been lukewarm at best. Today the ATM was down, and no one in the bank knew anything about it. There were only two tellers at the windows. I was second in line and it took over 8 or 9 minutes before I was able to advance to the counter to make a withdrawal (because the ATM was down).It seems that everything around runs in slow motion. So, the moral of the story is: Don't be in a hurry when you bank here. It's going to be awhile. Thankfully, I don't have to come here very often.UPDATE: The manager of this branch reached out to me this morning to get a better understanding of exactly what happened. I was extremely impressed at her level of concern, and wanting to take corrective action to lessen the chance of this happening in the future, hence I'm changing my review rating.”
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“The best bank you will ever go into. I Have had an account here for about 2 years now. They always make you feel special. They learn the customers names. I mean the whole place is amazing. A must bank.”