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June 2024 by Bilal Niaz
best service
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May 2024 by Jane Sanchez
Had the best experience Shahina! She took the time to help me and transferred all my pictures to my new phone. I am not that smart with technology but she did not make me feel bad about that instead took the time and explained everything to me calmly and did not rush the process.
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March 2024 by Shirin Panjwani
Jose was the best he was very patient and was able to make a great customer experience this was a wonder experience ?
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February 2024 by Yuan Wang
My wife and I had a complex list of tasks to do at this store: trade in two phones, buy a new watch, and inquire about the fiber network.Hayden and Coral were amazing! They answered our questions with professionalism and patience. They helped us set up the phones, complete the watch order and network service. We spent two hours with them and they made sure everything was working before we left. This changed my perception of att retail stores.They went above and beyond their duties. I had been to two other att stores before this one, but none of them gave us any advice that was in our best interest. At this store, Hayden, Coral and the manager Jad gave us three tips to save money. We were able to save about $60 per month thanks to them.One thing we learned was that, if you buy an apple series 9 watch at ATT, you get an SE watch for free. I would also recommend you try the fiber network instead of cable, it’s a much better experience. If you need to talk to Att, I will recommend this location.Finally, kudos to the manager Jad! Thank you for building such a customer-focused team!
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November 2023 by Scott Meadows
It's AT&T all I can say
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November 2023 by Derrick Brown
Duluth AT&Store on Peachtree Industrial has the nicest associates from the manager and the crew. Their always professional and courteous to me and my family. I feel like a part of a family Everytime I'm there. Thank you to the entire staff for making me feel like I'm at home.
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November 2023 by Jennifer Jakl
The AT&T on Peachtree Industrial Blvd has been a pleasant experience! If you have any problems with your phone, Tron is the man! Tron fixed my problem in less than 10 minutes. About 2 hours less than what it took for the phone customer service to ATTEMPT to fix it. Thanks Tron!!!
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July 2023 by Rachel Choi
Worst customer service
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July 2023 by Drew
best at&t i’ve been to
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July 2023 by Dominic M.
Cam was our store sakes rep. Even though he was fairly new and still in training. He took care of everything we asked for in a quick and professional manner.
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April 2023 by Mike Wu
If you want to get something done correctly, see Tron. We spent over 12 hours combined in store visits and phone support and corporate couldn’t figure out how to port our numbers over. Tron is super knowledgeable and professional.
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April 2023 by Scot Williams
Refused to check inventory on iPads because “it takes too long”. I was just trying to prevent driving across town only to be told there is nothing in stock.
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November 2022 by Norberto Sanchez
Best experience ever ! Great product knowledge and also about ALL the programs and ways to save money from Shahina. Congrats !!
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August 2022 by Carla Fain
I just had the worst experience I’ve ever had at an AT&T store and I will never go to this store again. {Saturday, July 30, 5:30pm}I ordered 2 iPhones as upgrades online and chose store pickup. Less than 24 hours after being contacted via email and voicemail that my order was ready, the store canceled my order because I hadn’t picked up yet. I still went to the store to try to pick up the phones. When I explained what happened, one of the employees said that he tried to contact me multiple times however I only had received one voicemail on my phone. I did not receive an apology for my order being canceled and somehow felt like they were blaming me for not picking up my order promptly. They were able to give me two phones to purchase to upgrade. When the employee went to finalize the purchase, he told me the other phones would be shut off immediately. I told him that hadn’t happened to us before, and the other employees told him he could “park” the phones. The three employees then went to the back and took a very long time before the one assisting with my purchase came back out. There were no other people or employees in the front of the store with me while they were all in the back. He told me he “parked” the phones, however when I heard from one of my kids, he didn’t have service and was texting me from a friends phone. I then contacted customer service to get the original phone activated again. I didn’t get a receipt in the store for my purchases, he didn’t ask if there was a trade in, which there are. So now I have additional steps to go through to trade in two iPhones when I had originally done it all online and was only supposed to be picking up phones. And when I said to the employee that rang me up, “I guess I should have just had them delivered”, he said “well, what are you going to do?” I’m just so disappointed and frustrated with that experience and I will never go to this store again. And I am definitely looking into switching to Verizon so that I never have to deal with AT&T again.
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July 2022 by Gerad B
Excellent customer service!!
