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March 2024 by Chan-Jun Song
They were all nice and friendly.
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March 2024 by Shamsun Nahar
Have tried calling several times during different days and times. No one answers. I’ve been put on hold for 15, 20, or 25 minutes at a time and don’t actually get to a person. I’d use the online system, but it isn’t working. Why do I pay for a wellness plan if I can’t access any appointments or get help from staff?? Zero stars, and I want my money back.
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February 2024 by Max Kim
My dogs all got loose. They were so supportive in trying to catch them with me.
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December 2023 by Julia Lopez
First time last time! disgusting attitude and clearly could care less about pet and parent
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November 2023 by Marr M
Why doesnt anyone pick up the phone? Hold time will be over 20 mins and then they direct you to voicemail. So frustrating and then when they call they never leave voicemails makes no sense. Does no one work on Saturdays anymore? I’ve called about 22 times and no one picks up. I hear silence then it hangs up this is ridiculous or is there a new number or what?
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October 2023 by S Kim
They don't check in detail. And you have to wait a week in advance to see a doctor.
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August 2023 by Case Tee (The Itis)
The staff is nice and always available by phone.
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July 2023 by Bill Capelman
Went to purchase cat food with a prescription. I had to wait forever. The staff was not friendly. The food costs twice as much as it does anywhere else. Please take your business elsewhere.
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June 2023 by Paul Lim
Heather is always great every time anytime!
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June 2023 by Briana Tomlinson
Banfield has amazing customer service and expert professionals!
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June 2023 by Christy Bethea
They are so pleasant and very helpful. Great service and great communication about procedures and services being provided. Clean and comfortable environment for you and your pet.
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May 2023 by Di T
This location is an absolute disaster, very unsanitary, there’s roaches and centipedes crawling on the floor, everything is covered in feces, blood and pet hair(lotssss of pet hair). The level of incompetence from staff is unreal. Please do yourself a favor and go to any other Banfield location in the area, but avoid this one. OSHA needs to come and inspect this location and set certain standards for the safety and wellbeing of the pet patients. Very very sad, unforgivable and sickening!! Btw, the Indian lady doctor is absolutely heartless and does not care about pets, she won’t even look at them. Take your babies somewhere else!!
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March 2023 by 77 6
The entire staff are very professional. Their waiting rooms and lobby are very clean. My new puppy love coming here. The doctor here and they listen. Thank you guys!!!
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March 2023 by Monique Williams
What an Amazing staff!!!! They have a gem with the young lady up front! Kind, courteous, and very helpful!!! I will continue taking Boss there till he's old and Grey! Big Smiles team!!
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February 2023 by Dani Londoño
DR. SHALINI LATCHMAN IS THE WORST VETERINARIAN I HAVE EVER SEEN IN MY LIFE. She doesn’t have feelings for the pets. I got the worst attention from her. I RESCUE A DOG and she didn’t TOUCH MY DOG. She felt disgusted about the baby I rescue days ago.She didn’t give me any solution. She was in the room for less than 4 min. She just sent exams over $400.The nurse and the girls in the front desk WERE AMAZING.Banfield SHOULD CHOOSE BETTER their professionals.