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February 2024 by J T
Slightly nervous about bringing my cat back to this location. She went for a wellness exam and while waiting in the room I let my cat out of her box. I didn't know I was going to have to leave her for several hours. I explained that she didn't care for her box very much and they told me no problem I can leave her out . I expected a totally different vibe in a veterinarian clinic, but I left feeling a little uncomfortable to say the least . When I came back they all seemed quiet and awkward and told me that I would have to sedate my cat for the next visit. Which makes me wonder if they even did the wellness exam in that case. In the past I've always been surprised at how wonderfully handle cats and allow them to do things that I couldn't do. Niw, after reading these reviews I'm not certain if they're the best place to bring cats.
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January 2024 by Trish Sumner
Rude, incompetent and unprofessional.Do not take your pet here.
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December 2023 by Rick Ruditys
The staff and Doctor were great. The only problem I had was that I was asked to wait in my car while they clean up a room that they were using for possible respiratory situations and I sat in my car for 40 minutes.
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November 2023 by Julia Huang
I had my first experience with this animal hospital, and I must admit I am quite disappointed.My dog, Gracie, had been suffering from discomfort in her ear, leading her to scratch it vigorously and rub it against the carpet. Upon our visit, the clinic recommended an ear swab test to diagnose the issue, for which I paid around $55, plus an additional $5 for the swab fee.However, during the procedure, Gracie exhibited anxiety at the clinic. The veterinarian suggested that we perform the test on just one ear initially to see if the results would provide clarity. The results came back as normal, but unfortunately, Gracie's ear condition did not improve after we returned home.In an attempt to address the persistent problem, I contacted the clinic and asked if we could return to test the other ear. I was informed that the clinic manager was unavailable and front desk is unable to make the decision so she would call me back the next day. After following up the next day, I expressed my concern, only to be told by another front desk staff member that I would need to pay approximately $60 for the second ear swab.While I must acknowledge that the clinic is diligent in sending appointment reminders and its staff, including the front desk and veterinarians, are friendly, I can't help but feel that the focus is primarily on profit maximization.In conclusion, I had high hopes for this clinic but ultimately left feeling dissatisfied with the overall experience.
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November 2023 by Tiffany McFarlane
I love Banfield Hospital. The pet insurance plans are affordable and makes it easy to care for my pets. The staff is so kind and friendly at the Duluth location.
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September 2023 by Erin Lynn Wade
My dog, Lucy, and I absolutely adore Dr. Hill and all of the staff at this location. Dr. Hill has a great bedside manner and always shows so much love and care to Lucy! From check-in to check-out, all of the people we interact with on staff are so thorough, kind, and caring. I also like this location because I can usually get same-day or next-day appointments more easily than other Banfield locations nearby. Basically, Dr. Hill is a gem and I highly recommend her!
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July 2023 by Vicki Sagi
Update: turns out their unprofessional vet prescribed the WRONG DOSAGE for my puppy. Causing her to become even more ill and nearly hospitalized! Then we came for the second time, they didn’t event test for anything and wanted to continue the medication for another week! Thank god I didn’t agree!!!Worst experience as a new dog owner with the clinic. My poor puppy didn’t get treated properly. They refuse to take responsibility. They waste your time, don’t explain anything and think you can understand medical terms when you’re a brand new dog owner. completely botched my puppy’s treatment. They will never touch my dog again and I suggest you stay away too!
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July 2023 by Love ya self
The best Banfield pet Hospital I have ever been to!! This place is very very clean. I love it here my dog has bad anxiety and they help me. Dr Mary hill and promise, Nikki!!
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June 2023 by Vicki S.
Update: turns out after visiting another vet (who is much better at their job), that my puppy received the WRONG DOSAGE on her medication which caused her illness to continue and created more severe problems we had to treat at the other vet. Instead of 0 stars I wish I could give negative starts. As a new pet owner, I can't even explain how terrible my experience was. Also, I tried contacting the corporate office and they say that you can leave your number and get a call when your it's your turn in queue, only the NEVER CALL BACK. Wish I could give 0 stars to this place. Absolutely unprofessional with treatment. And worst customer/patient relations I have ever encountered. I wouldn't trust my dog to these people! Completely botched the treatment for my 6 month old puppy. Didn't take any responsibility. Stay away.
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May 2023 by Rupert Singh (Park Avenue Productions2.)
I can only repeat what my daughter told me. And I believe!A cat came in with an ear infection. Sent home with the assumption that the infection was taken care of..turned out they Treated him for a totally different reason. the animal scratched himself all until his ear bled on her pillow and bed sheet.Not nice ?
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May 2023 by Antoinette Whyte
The best Banfield pet Hospital I have ever been to!! This place is very very clean. I love it here my dog has bad anxiety and they help me. Dr Mary hill and promise, Nikki!!
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May 2023 by Kat Temple
For the most part, this place is the best place for my pets. Service in the past has been typically very good. Today I was put on hold for over 20 minutes. When I had to call back in and I let them know that I was placed on hold for so long, I would expect a simple acknowledgment or apology, but instead I received dead silence. Complete disappointment.
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May 2023 by Neel Mehta
Very poor service and weren’t honest said my pet will be fine in a certain time period and instead the infection got worse. Won’t go there again ever!!!
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March 2023 by Alexandra Gant
Dr. Mary Pat Hill is amazing! I came to her based on a referral from a veterinarian friend of mine in the industry as I needed some integrative advice for my GERD/megaesophagus pittie mix and to bring in our newest rescue Dobie for x-rays for potential DCM. She took lots of time talking with us and was able to answer SO many questions I had. The clinic was fantastic and the front staff and techs were exceptional. 10/10 would recommend!
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February 2023 by Cody G
Had previously been bringing my dog here for 3 plus years for routine nail clipping. Ive always muzzled my chihuahua for them and never had a single issue until today. The vet assured me she would not need it as she took my pup to the back. She returned to tell me that she will be labeling him as aggressive in the system and that as such it will be a 50 dollar up-charge in pricing. Highly recommend Tiger Tails Animal Hospital as within the day they had accepted an appointment for a check up and included a courtesy nail clipping all which finished in less than 20 minutes.
