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February 2024 by Brett Robinson
They couldn’t have been more helpful with my move! And went out of there way to take care of us.
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August 2023 by cuong do
That is ok
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May 2023 by Drazen Kovacevic
good service
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October 2022 by Ruby Payette
I like many other people have had a bad experience with being overcharged and uninformed of charges with poor customer service to back it
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September 2022 by Ruby P.
The people working there were nice but the business practices are poor. I rented a car and called ahead to ask if I could pick up the car an hour early. They said yes but didn't mention that a 1-hour early pickup would charge me an entire extra day of rental. When I saw the charge on my card for 2 days of rental and called to inquire they told me it was written on the contract and they weren't able to make any exceptions. If I had known there would be a charge of an additional 24 hours for a 1 hour early pickup I would have not picked it up early.
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June 2022 by Deepak Kumar
Worst experience. They didn’t have car available when went to pickup even when it was reserved 3 day in advance and they left a voice mail a day before to give me a reminder
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May 2022 by joseph felix
As owners of this location we are agents for Budget Car and Truck Rental. We do not have access to this gmail account and cannot access these reviews to reply. One thing we can assure you of we run an ethical business and do our best to provide excellent customer service. We have been in business since 1999 and appreciate your business. We have many long term truck customers who have used us for years and can attest to this. As an Agent for Budget we are required to follow Budget's policies and procedures. Budget corporate determines deposits required, qualifications, check card policies, drop policies. If you have questions regarding these policies go budgetatl.com and they are listed on the website. In addition, we rely on Budget to supply us with the vehicle you are renting and if we have to substitute, delay or move you to another store this is due to Budget not supplying us with the vehicle you reserved. This is not the norm but when it does occur we will do our best to inform you in advance and work with you to find a vehicle. Unfortunately, if you reserve a vehicle last minute you run a much higher chance of a no vehicle situation, recommend you call us prior to coming in to insure we have a vehicle on lot.Thank you for your BusinessBudget Car and Truck Duluth
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May 2022 by Pro Therapy Supplies
Been using them for years with car and truck rentals. They have been great and try to accomadate as much as they can when issue comes up. I don't understand some of the negative reviews here. I see they treat their customers great whenever I am there to pickup. Call or visit them when you need a rental.
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March 2022 by Sean T.
This is a family business and I totally support them. I have many positive experiences using them and a couple of bad experiences which they have no control of. They were very apologize when things went wrong. I have moved my medical business two times using their trucks and they were very accommodating. I also used them when I needed car rentals. They will upgrade when the reservations are messed up. Support your local business.
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October 2021 by Kevin Walsh
Much more affordable than Enterprise!
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June 2021 by gloria kim
THEY ARE A SCAM!! PLEASE DON’T RENT FROM HERE.I rented a car from here and their website is incredibly misleading. They contacted me less than 24 hours about the extra charges that would be incurred. They tell you if you cancel less than 24 hours of pick up would will be charged $150, they called me past one with was just under 24 hours of my pick up time. This as incredibly dishonest of them. I ended up having to cancel the rental before my flight at least try and get a refund and I was unable to even talk to anyone. When you call no one picks up and it hangs up on you so you can’t even leave a message. I tried to reach out through email and no one has offered to even speak with me about what happened. Instead I got an email saying the charges were valid. I felt misled and ripped off. I’m a pretty understanding person and I agree with the late fee charges and I understand up to getting charged the $50. However because of the fact that I was misled and not notified about the extra charges till the last minute makes me believe they did this on purpose to get more money out of me. It should not cost $600 to rent a car for three days on top of an extra $301 deposit. Had I known I would have never done business with this company.
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March 2021 by Dwaila Nozil
Rude unhelpful. Terrible customer service. Was profiled as soon as I walked in the store
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August 2020 by Jacqueline Newton
My go too!! ???
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August 2020 by Anastasia Little
On the day I'm supposed to move they tell me there's no truck. I made this reservation way over a month ago!!! They don't deserve even 1 star!
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June 2020 by Trinidad L.
This location has very poor customer service and has been an unpleasant experience for my family and I. For starters the day I was supposed to pick up the rental I was called being asked to pick the vehicle up before 5 (which the website let me book for 5 PM pick up) so my husband got there and had to wait at least 30-40 minutes to be serviced: what was the point in asking him to even come early if there wasn'tsufficient staff to get us in and out? Secondly I paid in full and was still asked for a deposit AFTER I already paid ! That should be disclosed up front! Thirdly! The day of my return, which was 5pm, I was told it had to be returned by 430 cause that's when it was picked up which also was never discussed with my husband. I advised I was 5 mins behind it as a courtesy they could wait just five minutes for me ! Shannon/ Shannan told me no, was rude and offered me no remedy to my situation I was told I have to pay 154 for a whole other day !!! That is RIDICULOUS. Not even a drop box option offered. Shitty rental place and surely won't be back. Will also be sure to leave a lovely message with corporate ! DO BETTER FOR YOUR CUSTOMERS !