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January 2024 by Lisa Maydwell
Easy access to the drive thru.
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January 2024 by Thanavit Chabchit
Went here cuz it close to my house. The place is cold like 50 dregree. And I inform the manager that customers and Worker can not work or stay with this cold; he reply to me CHASE is a big operation they will deal with this not him. Feel bad for worker there cuz they all helpful. Here "OSHA understands that a comfortable temperature for one person might be too hot or too cold for another. Because of this, they cannot designate one specific workplace temperature; however, OSHA does have some workplace temperature regulations, stating that employers set the thermostat between 68 and 78 degrees".
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January 2024 by Joyce Lin
work person so slowly
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November 2023 by Alex López
I went to collect money. And I spoke to the one who speaks Spanish and she was very rude to me and didn't help me at all. Terrible service
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November 2023 by Peter L
Wait for 30 minutes for the service!
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October 2023 by Decatur Store
Wait it about 30 min and nothing then a lady comes and say she can’t help me and I might have to wait another hour…. Worst chase location I ever experience
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October 2023 by Lê Nick
today I had an appointment with simona she was very friendly and guided me with everything I wanted thank simona very much and I will rate her 5 stars
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September 2023 by Curvie Birdie
Waited 40 mins for a notary. It takes 3 minutes for that. They need to better manage the lobby. Getting a person out quicker makes your lobby emptier quicker. Never been inside this branch and won't again. I worked as a banker here 10 years and it didn't take that long to move people through.
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July 2023 by Richard Knaki
Terrible customer service. Manager doesn’t even pay attention or listens to you that much. Always walking around acting busy. Useless bank
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July 2023 by Revamp Solutions
Sephora was very helpful and took extra time out of her day to go above and beyond for me!
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May 2023 by Shayla Rod
My husband and I opened a savings account and the process was amazing! Simona you were very pleasant and helpful. Made us laugh so much and truly gave us very helpful information. Thank you Simona!
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April 2023 by Mihai Boean
Waited in the lobby after I asked if I need an appointment and told that “no, you don’t need one” and than the manager takes in another client who supposedly “had an appointment”Really???And the manager can be nice sometimes, but sometimes he can be very cutthroat and disrespectful
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March 2023 by Vegas V
Go here to get change and make deposits. The line can be a little long when I go on Saturdays. However, the staff is always nice.
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March 2023 by Stephen
Second busiest Chase branch in the Southeast but the wait time in line is not long because of the quick and friendly tellers. Reggie the branch manager is the best when it comes to customer service and making everyone feel welcomed and important!
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January 2023 by Tricia Hardin
I have to get rid of my account and I came here to get a credit card in a year because I'm always buying cars.A rental company charged me for an empty tank when it was full. They charged my card an unauthorized charge. Reggie has been helping me, Thank you so much for him, but it's Chase Claim that keeps going in and messing up how he helps me. Oswaldo from claims said on 10/17/22 over the phone when I walked in the store (they don't have a store front) and swiped my card the first time I agreed them to swipe my card random amounts in the future. Whoever is telling this man to say that is helping you loose your customers. That's stealing and no one is letting merchants do that. Reggie has understood my situation since July 2022 and has been doing everything he can to help me stay a chase client but it's claims from chase why I must go. They allow merchants to just charge you random amounts unauthorized.When regions bank did this to me I left a comment and the bosses finally saw and fixed it .The bank is hiring people who don't care to be good at their job. Reggie is good, nice and polite and a darn good manager. I wish others who worked for the company tried like he does. He just tries and is successful. I'll miss the bank everyone Sandra everyone was nice and polite I did not run into anyone rude that works at the branch, the only people being rude to me and acting like I don't put money in this bank is the people over the phone. I have to have Reggie call because they're so disrespectful if I call trying to fix my own problems alone.