-
November 2023 by Bre Gregg
Had an appointment for 3pm to get my TPMS replaced after they broke after a new tire install (at Costco). Waited 2 hours, did not receive any call about my car. Went back to ask in person about my car and they had lost the vehicle and keys. After 15 minutes of searching for my car, they told me that yes the TPMS needs to be replaced and is broken, but they would not do it today as they close in 30 minutes. No one ever called to tell me the status or to complete the repair. Wasted my time and day as I live an hour away from the location. Absolutely will never come back.
-
October 2023 by Brendan Town
By far the worst tire shop that I've ever been to.I called over the phone to schedule an appointment, the gentleman got us scheduled two weeks out since they are busy always. Never mentioned to me that I needed to purchase the tires online before getting there. When we got there after waiting two weeks, they didn't have the tires. I thought the whole point of having an appointment was that they would get the tires in store for us at the time of the appointment.They then told me they would get the tires in the next day since they dropped the ball with placing the appointment over the phone. The tires ended up not showing up for another whole week. By that time I went to a local tire shop to get the car serviced that ended up getting the tires I needed the next day.They wasted my time coming all the way up there to only be turned away and then having to wait another week before they got the correct tires in. Since this was the best rated Costco Tire around, we drove up here from South Atlanta for this appointment. I've never had to order tires from any other shop before the time of the appointment, they always brought them in and I got the car taken care of.When I took my mother's car there, there was never any problem and again, never mentioned that we should've purchased online before.When I went to cancel the tires over the phone, the gentleman that answered was curt and cut me off when I tried to explain the problem.I now see why people avoid Costco tire. I thought it would be a great service since the store is always so helpful and accommodating, definitely not the case here. Buy local, save yourself a headache, pay only a fraction more and never have to be jerked around.
-
October 2023 by Heba Kamal
They never call you to schedule the appointment after they reciever your tires and never call you when your car is ready for pick up.
-
October 2023 by Patricia N.
The customer service at this location is absolutely terrible. The two employees that we interacted with were incredibly rude and treated us terrible. The words they used were demeaning and made the day worse.
-
October 2023 by Michael W.
This is a rating of the $10 roast beef sandwich only! I have seen the picture of this sandwich every visit but NEVER seen anyone order one. So yesterday I did! It takes awhile to make it! Probably about 8 minutes when most other items are ready. I was surprised to find this is a COLD sandwich! It is served cut in half. So you could share one easily. It has an Asian ginger sauce on the meat. Also roasted tomatos, cold. The taste isnt bad, but nothing to rave about either. At $10 a pop it seems very out of place when most are eating $1.50 hot dogs that also include a drink and this of course does not. I know the hot dog is a loss leader, but still those not eating the hot dog have $1.99 pizza. So now I can quit wondering what this is like! Personally at this price I think served hot with melted cheese would be better. They serve with lettuce to sunce its c
-
September 2023 by Debra Pierce
I didn't have appointment and they were able to work me in! On top of that, I had lost $40 and they found it in my car. Left it on my carseat for me! Thank you so much!
-
September 2023 by anthony kallio
Great service, competitive prices & rewards, good inventory. The only reason I'd go anywhere else is if Costco didn't have the specific tire and/or service I was in need of.. other than that, a solid 5-star experience.
-
September 2023 by Harry Lee
Had a flat tire and waited over 3 hours on 9/1/2023 Friday evening. It took 3 hours and 15 minutes from drop off to finish.Would not recommend this place if you are planning to visit for tires.
-
September 2023 by Rodney J.
I encountered a lack of bike parking at this location, which led to a frustrating encounter when I parked my bike in a designated spot. Unfortunately, a person voiced their dissatisfaction, making the experience less enjoyable. I would hesitate to recommend visiting this place. I'd like to note that my tundra broke down several months ago, prompting me to rely on my bike as a more eco-friendly alternative. With rising gas prices and an increased focus on environmental sustainability, using a bicycle for transportation not only saves money but also aligns with a more eco-conscious lifestyle.
-
August 2023 by Joe Nguyen
My wife just drop off a red 2010 Honda Odyssey for 4 new tires replaced this morning @10:00. About 10:45 someone called and told the van was ready.Halfway way home, and she noticed a scraping noise is coming from one of the front wheel.Did the tire tech double check all the lug nuts? Or maybe the backing plate is touching one of the rotor. It was not making noise before she brought it there.I am at work, and unable to come to see the van. She stopped at a shopping center halfway to the house to see why. Just to let you guys know that when you guy rushed to changed 4 tires less than 45 mins, please double check before customer pick up.I was worrying the wheel comes off, so I took off early from work. I found out the noise comes from on the right front wheel. Those wheel weights are little too thick and they are touching the brake caliper. Also, wheels are very dirty!
-
June 2023 by Big J.
This tire center is the biggest biggest rip off they overcharge for tires. If the tire blows out they're gonna charge a new price and rip you off. Julia should be fired and never work at Costco. the tire center at this Costco is a rip off. going through the warranty at Costco is the biggest rip off. Customer service at Costco has gone straight to trash. I'm canceling my membership this year. This is ridiculous not worth carrying.
-
April 2023 by Jiasi Ren
I called the tire center and been put on hold for 40 mins and end up disconnected ! Never call the tire center, no one will help
-
April 2023 by Daisy Ajufo
UPDATE YOUR FREAKING BUSINESS HOURS!!!! If you close at 6pm on Saturday and NOT 7 then you need to update that so that people don’t DRIVE ALL THE WAY TO YOUR ESTABLISHMENT WITH A FLAT TIRE ONLY TO FIND OUT THAT ITS CLOSED!!!! never coming here again and never recommending anyone come here. Auto repair shops are life They will close the door in your face and go home before helping you or even explaining that their online hours are WRONG
-
April 2023 by Abigail Turner
They are so kind here, did such a good job at explaining everything, and we got a good deal on our tires. Will definitely come back. Best customer service I have ever received from a Costco tire center !
-
April 2023 by Daisy A
UPDATE YOUR FREAKING BUSINESS HOURS!!!! If you close at 6pm on Saturday and NOT 7 then you need to update that so that people don’t DRIVE ALL THE WAY TO YOUR ESTABLISHMENT WITH A FLAT TIRE ONLY TO FIND OUT THAT ITS CLOSED!!!! never coming here again and never recommending anyone come here. Auto repair shops are life They will close the door in your face and go home before helping you or even explaining that their online hours are WRONG