Emory at Duluth - Family Medicine receives mixed reviews from patients. Several reviews praise specific healthcare providers for their excellent, caring, and professional service, noting they are helpful, dedicated, and attentive. One provider is credited with saving a life through a critical referral. The in-person front office staff is described as pleasant. However, significant criticism is directed at the administrative systems. Multiple patients express deep frustration with the centralized call center, describing the staff as lacking compassion and providing nonsensical non-answers. This change has led to a loss of personalized service, poor follow-through, and has compelled long-term patients to consider leaving the practice. While clinical care from certain providers is highly recommended, the practice's current scheduling and communication systems are actively warned against by some former advocates.
