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October 2023 by Lamont Miller
Every time I want an estimate from this company it's an issue. The last time it was a 2 weeks waiting list really just for an estimate? Now they want you to make a appointment. I'm done doing business with this company. I went around the corner to a competitor and it took all about a few minutes. Gwinnett Place body shop work is good if you can ever get your car in.Service: Painting
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October 2023 by David Tabora
If I could give zero star I would. They are very unorganized and wouldn’t give me an estimate so I could give to my insurance. Also my insurance tried contacting them, but they wouldn’t answer for days. Also they submitted the supplement request late so I couldn’t even receive it. They told me around how long it’s going to take to fix it, but it took them more than 2 months extra to fix it. DONT GO HEREService: Steering & suspension repair
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August 2023 by Jennifer Williams
The staff was friendly and communicative with me and insurance. The work they did was quality. My car was freshly cleaned when I picked it up and that made me happy.Services: Painting
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August 2023 by Shauntamika Friley
I really wish I was able to put a negative star. They way my family was treated while car was in the shop for over 5 months. Not only was my car not fully fixed and repaired.. this shop put used parts on my car. The day we finally got it, our wheel was making a such a loud sound that I called the administrator at the front desk at shop, she asked what is that loud noise.. I told her that it was the car. She said I will have someone call you back. No one ever called back.. They don’t answer their phones either. My family could have been seriously hurt if the wheel fell off! Then we almost had an accident , because the tire they put on was used, that the tire was literally bald and ripped on the highway. I will NEVER take my car here.. and reporting them to BBB!!
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March 2023 by Paul Maharry
Zach A. did a tremendous job of communicating with me throughout the entirety of the process. My vehicle was hit and the other vehicle’s insurance had to pay for my damages. I only had to speak with them twice and Zach did the rest! I’ve already recommended several friends to him for body work. Top notch!
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March 2023 by Mark Shah
*** RUN ** RUN *** RUN ** RUN *** RUN ** RUN ***IT IS A HORRIBLE AUTO REPAIR. NEVER GO THERE. THEY ARE VERY RUDE AND THYE TOLD ME TO CALL THEM EARLY NEXT MONTH FOR AN APPOINMTMENT!THEY DO NOT NEED CUSTOMERS! MAY GOD PLEASE DO NOT GIVE THEM ANY MORE CUSTOMERS!THEY DO NOT NEED CUSOMTERS!*** RUN FROM THIS PLACE AS SOON AS YOU CAN ****** RUN ** RUN *** RUN ** RUN *** RUN ** RUN ***
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February 2023 by Courtney Davidson
Terrible communication, service, and responsivnesss. When estimated times were given , the week of I would call to check to see if my car being fixed was still on the same timeline…only to be told that additional work was found and that they were not exactly sure when my car would be able to be fixed. For context, my car arrived 11/1/2022 and today is 2/1/2023 and I am just not receiving my car back . Only getting somewhere after having to go the route of contacting corporate and my attorney. First estimate 3000k…second estimate 7000k…third estimate 13,000k. It is in my opinion that they intentionally ran up the price in hopes that my insurance company would just mark my vehicle as a loss. Mind you I was later informed that marking my vehicle as a loss was no longer an option given the fact that this body shops policy requires a $40 a day junk parking fee. Again, then dragging out the time to best suit their business needs. I am beyond dissatisfied with the communication, the lack of transparency, but most of all the back-and-forth of time that it took just to get basic information and truthful updates. If you are committed to being the liaison between your insurance company and this body shop, this is the place for you, but understand it is going to be a full-time job to track down the information that you need. I would not recommend this place to anyone.
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December 2022 by Jamie Christianson
In the wise words of Seinfeld... you know how to TAKE the reservation, you just don't know how to HOLD the reservation.I scheduled a small estimate and repair with Gwinnett Place Body Shop months ago. When I show up at the scheduled time to the appointment, I'm informed that I need to return hours later, for only the estimate, and to schedule the repair for another day. I show up to the new appointment time, and again, I'm turned away because the estimator is too busy.When I asked for a recommendation for another body shop, the receptionist recommended a place that does not perform the type of repair I need. One star.
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December 2022 by Dacula Guy
OMG I don’t know where to start. If you want your car repaired in your lifetime don’t take it here. The Customer Service at this shop is terrible. I left numerous messages for Zach with no return call. Took almost 2 1/2 months to get my car back. I had to call my insurance company to get a status. The insurance company told me that they could never get in touch with the shop. This place is the worst. Then when I finally get in touch with the shop Zach had this nasty attitude. All I know never again with this shop.Update. The repair took so long I just received a $1800 car rental bill. My insurance company told me they only pay for 30 days. What a nightmare around the holidays. Do yourself a favor go elsewhere.
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October 2022 by Abraham Kim
I do not remember what her name was but the front desk receptionist helped guide me what to do on how to get an estimate on a car that was damaged. She was very friendly and willing to assist. Thank you for the help!
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September 2022 by Melanie
Nick is amazing! Knowledgeable, friendly, encouraging, awesome personality. He knows this business like a first language. Plus, it's obvious he wants to make it a good experience doing business with them.
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September 2022 by Kevin Howell
Was suppose to have my car repaired . No communication with the estimator and the manager doesn't want to talk directly to anyone and avoids at all cost. Parts ce in and wasn't even notified. Lots of uncertainty and not very communicative. Seemed backed up and couldn't give a date . Sad
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September 2022 by Alana Castillo
Worst experience ever, if you want your car NOT FIXED this is the shop for you! Johnathon was extremely unprofessional. My car was at this place for over a month and nothing was done to it. No one called to let me know my car was not going to get repaired. All information that I received over text and online by an automated system was completely wrong. They never answer the phone…And when they do the estimator is always with customers or an insurance guy. Don’t waste your time… like I did. One of their former employees even said: I TOLD YOU NOT TO GO THERE! ?
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September 2022 by Mel
Nick is amazing! Knowledgeable, friendly, encouraging, awesome personality. He knows this business like a first language. Plus, it's obvious he wants to make it a good experience doing business with them.
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August 2022 by Deedra Moseley
Robert has helped me out tremendously!! His knowledge and experience was timely and efficient!
