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January 2023 by Kenneth Payne
Nice people but 9 -5 pm is not working for me. Online services are way behind PNC. The closest thing to a small town bank is what they have going. Nice facility free water and maybe a snack but that's it.
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December 2022 by MANDI WISDOM
This can not be the way an actual bank does business. My husband's company banks here and you can't cash a check from them ANYWHERE. BofA has to put a hold on every check and finding a branch with normal hours, well, you can't. The staff is beyond rude and no one can answer a question. STAY AWAY, THIS IS AN AWFUL "BANK"
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October 2022 by Victoria Huneycutt
Horrible experience with Ms. Patel.
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May 2022 by Purrfect Paws
This branch had horrible reviews and I see why! David banker was rude and treated me like a criminal. Not friendly at all. The branch manager Mukti Patel was there and didn’t say anything about how rude David, nor did she try to save my business. She sets a horrible example as a manager. I wanted to close my account. David agreed to close my account with a cashiers check. No, thank you! I withdrew my money. Horrible customer service.
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April 2021 by Bubba Trump
Love this bank
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March 2019 by Annie None
Can not get these phone people to take my payments...The Brand Bank was professionally run..This company was not/ is not prepared to do business at this time. Cancelled our on line banking set up for payments..UNBELIVEABABLE ....
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November 2018 by Justin Oh
Customer Service number never answer the phone!!!!!
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July 2017 by NUN YA
Not sure about other locations but at this one the entire staff comes off rude. They seem to be lacking in training and manners. Going as far as to THROW items down to customers for use, such as pens and deposit slips; not to mention your money is THROWN on the counters as well. Not too knowledgeable about banking offers and account requirements. They do offer refreshments which is the least you can be offered having to endure rude behavior and fairly long wait times as the employees are on their time. 1 star for behavior, with other things taken into consideration 3 overall.
