The Rick Case Automotive Group is a reputable dealership that provides a mixed experience for its customers. While some customers have had positive experiences with helpful and friendly staff like Aziz, Patrick, and Denzel, others have faced rude and unhelpful salespeople. The service department is generally praised, with customers highlighting the good service from providers like Tatiana. The dealership offers amenities like Lyft rides and a coffee machine, though the latter has been replaced with a Keurig. Overall, the purchasing process is described as easy, with knowledgeable staff who do not overpromise. The dealership has also been efficient in addressing customer recalls and providing necessary servicing.
Thank you so much Monique Kirby at Rick Case, Duluth, Ga. She sold me my new Kia and she was Awesome! So easy to work with, and she made the whole process easy. Thank you to Jon Yi in financing, making it an easy process. I highly recommend Monique.!
July 2025
Trouble getting tags and title for pre used is crazy
June 2025
One of my favorite dealerships. They are kind and time friendly. Leasing a 2024 Santa Fe and it's been one of the best experiences I've had dealing with a car dealership. Thank you for everything 🤍 I very much like this vehicle
