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December 2023 by Chloé Veal
I just want to thank Vernon Chandler and his team including Dani and Jessica who worked with me closely on my journey to become a home owner. One thing that stands out is their communication. I was always informed of where we were along the process and next steps. They answered my many first-time home buyer questions clearly and with grace. I had tried buying before with other companies with no success. I am happy to say I closed on the exact home I wanted not long after I first contacted Southwest Mortgage. So grateful for Vernon and his team. Thank you!!
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December 2023 by n h
I will never recommend anyone to use this lender. This was the worst experience of my life. Buying a home should be the most exciting time of your life but it wasn't for me. I had to deal with miscommunication, changing of the closing cost (5 times to be exact even up to hours the day of closing), asking for documents that didn't have anything to do with the loan, and even the lies that was told. The 3 Kim's with Southeast Mortgage are triple trouble (Kim Harris-Lublink, Kim Mitchell, and Kim Bishop). FIND YOU ANOTHER LENDER!!!!!!You know my name because I have spoken with a supervisor. Why would I give a negative posting if nothing never happen? It doesn't matter how many years you have been a trusted mortgage company, if the employees did me wrong and the company looked into it and found the errors why reply with this nonsense.
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October 2023 by Taj D.
Wayne Owens is very prompt and professional. I highly recommend him. He is very knowledgeable. He will make sure anyone can buy a home.
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October 2023 by Deidre B.
I was under contract with a family member. A few days before closing Jamie Bailey had a conversation with the buyer. She gave him false information and advised him to pull out of the contract resulting in him losing almost 5K. When I questioned Jamie about it to get more details on why she wanted to terminate the contract. Jamie ignored all texts and emails. I escalated the issue to her superior John. John then, advised the buyer he in fact could move forward. I was able to revive the contract and we closed less than 2 weeks later. This was no thanks to Jamie as she almost cost me and the buyer a lot of money. I still have not heard anything from SE Mortgage with an explanation or apology regarding what happened. BEWARE!
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September 2023 by Kyle Piersky
TLDR- would give zero stars if Google would allow it. Continue for the full story.I had the misfortune of selecting Southeast Mortgage from a preferred lenders list provided by the builder of my new home. It came with a promise of $25,000 towards closing costs. On first contact Pete Peters assured me that it would cover all of closing costs with some leftover to further buy down the rate and not to worry about origination fees. Throughout the underwriting process Southeast Mortgage was extremely difficult to work with and I was repeatedly told things like my work union contract wasn’t official enough. The initial loan estimate came in with a 6.25% rate and when the finalized paperwork arrived the rate jumped to 6.5% and over $30,000 in closing costs above the $25k we were promised. We reached out to a second lender on the list and were able to get a quote of 5.99% and significantly less in closing costs. I sent it to Pete and told him if he were to match the rate and remove the $5k originating fee we could move forward. He assured me he would match it and remove the originating fees. The next round or loan estimates had the rate matched but even higher closing costs. Upon further inspection the originating cost line was removed but was added and increased elsewhere in the contract, and the full $25k lender credit was missing. When we called Pete and told him he was missing the full amount and he told us he didn’t need to give it to us. After further argument he said he could give us the promised amount but would have to raise the rate again. We decided we were done with their slimy and predatory business tactics and took our business elsewhere.
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August 2023 by Kyle P.
TLDR- I would give zero stars if Yelp would allow itI had the misfortune of selecting Southeast Mortgage from a preferred lenders list provided by the builder of my new home. It came with a promise of $25,000 towards closing costs. On first contact Pete Peters assured me that it would cover all of closing costs with some leftover to further buy down the rate and not to worry about origination fees. Throughout the underwriting process Southeast Mortgage was extremely difficult to work with and I was repeatedly told things like my work union contract wasn't official enough. The initial loan estimate came in with a 6.25% rate and when the finalized paperwork arrived the rate jumped to 6.5% and over $30,000 in closing costs above the $25k we were promised. We reached out to a second lender on the list and were able to get a quote of 5.99% and significantly less in closing costs. I sent it to Pete and told him if he were to match the rate and remove the $5k originating fee we could move forward. He assured me he would match it and remove the originating fees. The next round or loan estimates had the rate matched but even higher closing costs. Upon further inspection the originating cost line was removed but was added and increased elsewhere in the contract, and the full $25k lender credit was missing. When we called Pete and told him he was missing the full amount and he told us he didn't need to give it to us. After further argument he said he could give us the promised amount but would have to raise the rate again. We decided we were done with their slimy and predatory business tactics and took our business elsewhere.
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July 2023 by Yelp S.
trusted southeast mortgage because my realtor recommended, got the loan disclosure and was charging me points to get me to a below average interest rate. I have stellar credit, high income and almost zero debt. I've purchased four homes in the past and always received the lower market interest rate. after calling Brian got some double talk like I was uninformed, showed me some chart with no headers and fed me some silly explanation, as an informed buyer with an MBA, I knew I was getting a poor rate and a used car dealer explanation. After cancelling The contract with my real estate agent I received a text from brian stating he would get me to a better rate. Shop around and be careful, this place will overcharge you and try and sell you some double talk
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May 2023 by Diondre Russell
We had the pleasure of working with Jerome and his team for a home loan. I will tell you that they are meticulous and extremely knowledgeable regarding credit and the loan process. They were careful and considerate with every action. It was a seamless process
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March 2023 by Cathy H.
Jamie Bailey helped my son get loan approval for a last-minute offer he put in for a home. It was very last minute and Jamie worked hard to get the approval within just a few hours. Unfortunately, my son's offer was not the best, but we will definitely be sticking with Jamie as our lender of choice.
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March 2023 by Madi Smith
I would like to publicly thank Mark Walling for helping us buy another home. From start to finish, he remained steadfast and positive even when it seemed to me, our loan may not close. But with Mark’s dedication to his position, and service to customers, he got us to the finish line.Thanks Mark for everything and even all your time after hours. I will certainly recommend you to anyone who asks about home financing. Thanks again!
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February 2023 by Clarice Norman - McLean
I finally closed on my Adams Homes new built contract since April 2021. Thanks to my loan officer, Peggy Burke, and Carla Williams. They were extremely patient with me, providing, support and guidance throughout this long ordeal. Peggy ensured to the best of her abilities that I was handled with care by my realtor (Tranika Warner & Nicole Thornton) and brokerage company (The Cole Realty Group) who only took a backseat and didn’t advocate on my behalf. As Peggy and her team started working with me they had knowledgeable information and excellent service. I give a special thank you to Peggy Burke and Carla Williams!
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January 2023 by Rykee Taz
Absolutely disappointed with the experience I received from working with one of the Vice Presidents. He had absolutely no concern or care for me as his customer. He made assumptions which ended up affecting me in the long run. He failed to communicate throughout the process and gave me false information just so I could close on the home. The false information gave me false hope and expectations, which is taking me months to recover from. I would absolutely not recommend this company to any family or friends.This is very unfortunate because I did have a totally different experience with Vernon Chandler in 2017, which was the reason for me to return back to this company. The unfortunate part is that I did not partner with Vernon this time and it’s costing me big time!
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January 2023 by T WILLIS
This was the fastest, most accurate, professional experience I've ever had in purchasing a home. I would recommend them to anyone looking for a home loan. Everything from pre-approval to closing was handled timely and professional. The accuracy of information was spot on, never have I encountered such thorough detailed work when purchasing homes in the past. Jordan Butts is awesome and I commend him on knowing his business. He was able to answer all questions professionally and had fast response time. Please continue providing this superior customer experience it has been a pleasure.
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January 2023 by David C
Jeffrey Heckman was excellent to work with. My wife and I bought our first house and Jeffrey made the whole overwhelming experience as easy and low stress as realistically possible. He is quick, efficient and effective in his job. And always so damn wonderful to interact with.
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January 2023 by Sandra Mackey
We have purchased or refinanced a home with Matt Decesaro at Southeast Mortgage three times. We would never work with any other lender in the future. Matt and his team are exceptional! Incredible attention to detail, fantastic customer service and a feeling that they are treating you like they would their own family! Highly recommend them. ❤️❤️
