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October 2023 by Zachary Wilkins
On September 30, 2023 I had a tire change appointment scheduled for 9am for 4 tires, which took about 2 hours, but I was fine with that because they were busy, no problems from me there. Total between parts and labor was $375.82. I drove home, and my car didn’t have any issues, then I went out of town from Saturday afternoon to Sunday night. I attempted to drive the car Monday evening, October 2nd, and as I drove down my driveway, I heard a noise coming from the car. I got out of the car and saw the front passenger tire was flat. I drove the car to my garage and jacked it up to see what the issue was, there were no punctures in the tire, but instead it was leaking from the valve stem (see video) and my sidewall was destroyed from driving on the flat. Here are my attempts at contacting the Walmart Auto Center/Corporate:October 2nd, 5:31pm EST - At first I was told warranty doesn’t cover this, despite the warranty stating “incorrect installation by a technician” is covered. Then was told I’d have to talk to the shop manager, Cory, but he left for the day so he’d call me back Tuesday, October 3rd.October 3rd Attempts:- No call back from Cory- 3:26pm - No answer- 3:29pm - Rang, someone picked up then hung up- 4:01pm - Rang, someone picked up then hung up- 4:03pm - Rang, someone picked up then hung up- 4:03pm - A gentleman answered and said Cory and all the other managers would be out for the rest of the week and weekend and I’d get a call back Tuesday, October 10th (I did not receive a call back).- 4:10pm - Contacted Walmart corporate and told I’d receive a call back within 24 hours to remedy the issue. (I did not receive a call back).Friday, October 6th, 9:58am, I reached out to corporate again, and I was told it may take up to 72 hours to receive a call back.Tuesday, October 10th, I called the auto center 3 times, and did not receive an answer, I called Walmart corporate, I was given my 3rd reference number and told I’d receive a call back by Thursday morning, October 12.I’ve gone through the proper channels to fix this problem, I’m continuously being told someone would call me back who could fix the problem, but that never happens. Walmart, do better, Cory, please do better. Instead of them fixing what they messed up, I got to spend $223.63 to get a new tire, and have it installed and the alignment fixed because of this auto center.This was the first and last time I’ll ever use Walmart’s Auto Center.
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October 2023 by Chirag Patel
This center doesn't perform all services mentioned online.They marked service done without actually doing it, like Carper Vacuumed, Washer Fluid filled.
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September 2023 by Scott L.
Service was surprisingly great. There was this super nice lady at the tire center but I couldn't catch her name. She was very helpful and caring towards my needs even though I didn't have an appointment to change my tires. I came into this place thinking I wasn't gonna get good service because it's a Walmart but I was totally wrong. Service was fast and prices were great. Definitely going back for my next tire / oil change.
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August 2023 by Kevin Au
DO NOT WASTE YOUR TIME HERE!!!!!!!!!!THE SERVICE HERE IS EXTREMELY TERRIBLE. I SHOW UP FOR MY APPT AT 7AM BUT NO ONE CAN INSTALL MY TIRE UNTIL 10AM. ALSO, THEY DID NOT HONOR MY TIRE WARRANTY AND TRY TO OVERCHARGED ME FOR MORE MONEY. I AM TAKING MY BUSINESS ELSEWHERE.Service: Tires
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July 2023 by Sally Nunez
I made an appointment the next day to change a tire at 12 noon the next day. I went in at 10 mins to my appointment time and checked in. They did not attend to my car until 2:45 pm. I will never step my foot there again. I wish I can give them a half of a star. Poor service.
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July 2023 by Al'Neisha Randall
They never answer the phone and they are slow. There’s no point in making appointments because it’s still first come first serve. Very unorganizedService: Tires
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July 2023 by Jervis Monterrosa
bad service bad information they make you wait and omg pray one should change staff none are competent the truth would never go back and would not recommend this place to anyone
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May 2023 by M Evans
They did a good job and the price was good, but they lost one of my wheel locks and then took one of my extra non-locking lugs without my permission. I confronted them about it immediately when I inspected the work and they denied it. I bought the car brand new and those were the original tires, so there was no mistaking the replacement on my end. No type of integrity with those guys. Check for your lugs!!!
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May 2023 by Mike Williams
Don't get your tires from here or any other Walmart tire center. 3 hrs to plug a tire and I had the warranty. They sell it to you knowing when you try to use it they will do everything they can to frustrate you into leaving. Because the tire are cheap and low quality. You will definitely be back on there to use that warranty, but they make you wait so long that you would much rather go and pay someone to do it. That is the scam, so they get no return customers just sell it and forget it. 3 hrs to plug one tire.
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April 2023 by Liv Hedges
This was my first time at a Walmart Auto Care Center and it was a fantastic experience. My car takes full synthetic oil and the lowest price I've seen for that in years is $66 and that's usually with a Groupon. The Walmart price for Castor Edge oil is $55! I wish I knew about this sooner. The two gentlemen and the woman that helped me today were all super kind, helpful, and efficient. No one tried to upsell me on anything, and the waiting room was clean and had really comfy chairs. The center is not really labeled, but it's on the left side of the building if you are looking at the building from the parking lot. I will for sure be coming back! Thank you!
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December 2022 by Fateh Deep Singh
Today December 3rd I had tire change appointment for 2 of my cars. I reached at Auto center at 6:45am. Appointment is at 7am but no one has opened doors yet and it is 7:23am right now. Appointment mentioned they will only keep it for 15mins so I came here thinking they are very busy and punctual and that does not seem to be the case.
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November 2022 by Michelle Houston
The staff was amazing the I cannot recall the man that changed my oil here 5 days ago but he was amazing. It was quicker than I thought it was going to be on a weekend.
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November 2022 by LaDonya Jones
They where quick! They did not start on time and the reason for that was because there short handed. Walmart get these people some help or pay them more!!!
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November 2022 by Kika McNeal
I went to Walmart auto center this morning (Friday Nov.4th) because I had to flat tires and needed to be at work by 9. Online store hours are 7am-7pm as well as on the building. I pull up to a garage door with my blinkers on. After five minutes someone peeks through the windows of the garage door. I wait another 10 minutes before I went inside.la guy seetwalks by me twithout saying a word. Then a Walmart employee asks me if I’ve been helped, I say no, he point to the same guy to just kept walking by me and says “he can help you” the guy stops and stares at me. Awkwardly I tell him I need my tires changed, he responds “We’re not doing that today, just oils changes. That’s what my manager said and he’s not here right now”. Thankfully BLUESKY is down the street and opened at 7:30 and have done everything possible to get me on the road safely.
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October 2022 by Ronald Rage
Yall gotta get more employees. It shouldn't take 3 hours to get 2 tires put on, then another 30 mins just to pay.... the few employees there I honestly feel bad for, they're just doing what they can, but obviously doing too much.Service: Tires